Arrow Components

Field Engineer

• Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.
• Drive demand creation by maximizing Arrow content on designs.
• Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation.
• Manage supplier and customer expectations by building and developing relationships, keeping stakeholders up to date on activities, plans, and progressing towards initiatives.
• Attend and actively participate in strategic branch meetings and QBR.

Senior Field Applications Engineer

Account Manager

• Working within an assigned customer base to grow and develop the business, expanding market share and maximizing Arrow’s share of customer spend.
• Defining critical markets and new customers in the assigned sales territory, utilizing sales methodologies to develop key relationships ensuring a strong foundation for solution selling.
• Maintaining and promoting relationships with customer contacts responsible for design opportunities and dealing with existing business challenges.
• Ensuring customer satisfaction as it pertains to supply chain management and other value-added services.
• Developing strategic account plans for all assigned accounts.
• Maintaining an acceptable knowledge on our competitors and the marketplace.

Inside Sales

• Overall responsibility for managing and selling our Service Provider portfolio to assigned partners
• Acquisition, development and strategic growth of customer relationships
• Identification and development of new market segments within the Managed Service Provider environment
• Analyze partners' growth potential and develop and implement strategies to realize it
• Responsibility for the revenue and profitability development of the product segment
• Cross-selling and account penetration in line with the Arrow xSP (MSP/CSP) portfolio
• Establish and maintain contacts with key stakeholders at our vendors/manufacturers
• Regular participation in partner events organized by Arrow or the vendor

Account Manager - Inside Sales

Payroll

• You will be working together with a team of professionals, supporting the payroll processes for 34 countries across Europe, Middle East and Africa.
• Managing the payroll process conducted by Arrow’s external partners by collecting, checking and processing payroll input data
• Assisting with the preparation of the monthly payroll reconciliations and control reports
• Ensuring the accuracy of payroll data
• Providing external vendor with input and instructions
• Providing payroll output data to Finance in a timely manner
• Preparing reports for HR and Finance
• Resolving employee queries or coordinating solution with payroll vendor
• Possibility of participating in interesting payroll related projects

Payroll Analyst, German

Account Executive

• Managing the overall account relationship by providing strategic service and support to assigned customer base.
• Maximize margins, gain market share, and drive value added solution selling.
• Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
• Sell and drive Solutions Selling within the approved account level strategy.
• Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process.
• Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
• Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
• Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

Inside Sales Representative

• Provide outstanding customer service and sales support to key customer locations
• Quote spot buy opportunities to support emergent demands
• Manage your assigned accounts by taking proactive and regular actions related to sales and account support
• Support the business by tracking shipments, maintaining orders, managing backlog, expediting in bound shipments and troubleshooting delivery issues
• Assist in the inventory monitoring and replenishment process

Customer Success Manager

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models.
• Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year.
• Travel required less than 25% of the time.

Customer Success Representative

• Define critical markets in the Dallas area and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling.
• Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges.
• Ensure customer satisfaction as it pertains to supply chain management and other value-added services.
• Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow's key supplier lines.
• Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service.
• Promote and sell the value add, supply chain, and full life cycle programs offered by Arrow.
• Requires proficiency in sales tracking systems, SalesForce.com, Oracle Establish and ability to build relationships with key suppliers.

Field Sales Representative

QA Engineer

• Serve as the primary customer-quality interface with full ownership and accountability
• Develop strategies to facilitate quality-focused collaboration between Sales, Customers, Operations, and Suppliers
• Lead root cause analysis and corrective action activities (SCAR, 8D, CAPA) to address nonconformances and systemic issues
• Track, trend, and analyze customer scorecards, quality KPIs, and Cost of Quality metrics
• Ensure customer quality requirements are clearly understood, flowed down, implemented, and sustained
• Participate in and lead customer, supplier, and internal audits; evaluate corrective actions and process improvements
• Drive continuous improvement initiatives aligned with quality metrics, certifications, and business objectives
• Organize and lead customer quality councils, business reviews, and related engagements
• Support compliance with industry standards, customer requirements, and applicable regulatory requirements

Quality Engineer – II

Application Engineer

• Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution.
• Analyze, debug and troubleshoot software programs and applications.
• Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches.
• Maintaining and providing production support for the existing systems as needed.
• Engaging with various stakeholders to provide updates for tickets.
• Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams.
• Building and maintaining a document repository with global partners.
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team.
• Provide on-call production support.

Marketing

• Assist in executing marketing campaigns: Create campaign and promotional decks to share with sales teams, suppliers, and other stakeholders.
• Compile campaign performance data and draft reports or decks to share with stakeholders.
• Draft marketing updates and communications: Prepare updates for review by marketing managers to ensure regular communication across the organization.
• Coordinate event logistics: Research venues, costs, and budgets.
• Complete event-specific tasks, provide branding support, and address sales enablement requirements.
• Manage marketing collateral: Regularly review and update marketing collateral and assets.
• Organize, maintain, and update marketing collateral systems, including Teams and SharePoint.
• Provide administrative support: Submit requisitions, purchase orders (PO#s), and manage Market Development Funds (MDF) requirements.
• Order and maintain marketing swag inventory.

Senior Field Applications Engineer

Account Manager

Account Manager - Inside Sales

Payroll Analyst, German

Inside Sales Representative

Inside Sales Representative

Customer Success Representative

Field Sales Representative

Quality Engineer – II

Application Engineer

Marketing Associate