Field Service Manager
accessiBe
Oracle
Channel Manager
Arrow Components
full-time
Posted on:
Location Type: Hybrid
Location: Illinois, New Hampshire, New Jersey, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $115,800 - $130,352 per year
Job Level
SeniorLead
Tech Stack
SFDC
About the role
- Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s).
- Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers.
- This position will call on customers; provide product information, and follow-up on quotes to close business for Arrow.
- Identifies, enables and develops high-potential and non-repeat partners.
- Determines and understands customers’ requirements for Arrow product offerings and services.
- Translates products and promotions into benefits for a customer.
- Provides alternative products and solutions.
- Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
- Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
- Drives sales growth through new customer rebuilding of underpenetrated and neglected relationships.
- Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources.
- Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment.
- Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle.
- Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests.
- Involves other resources (field, brand, engineering, financing, vendor, etc) to address issues.
- May use resources such as salesforce.com to accomplish job duties.
- Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes.
- Prepare orders, from quote work if applicable, for submission based on receipt of the customers’ purchase orders ensuring that all required information for accurate processing is included.
Requirements
- Requires in-depth knowledge and experience in the IT Sales Channel
- Data center sales experience
- Solves complex problems; takes a new perspective using existing solutions
- Works independently; receives minimal guidance
- Acts as a resource for colleagues with less experience
- Represents the level at which career may stabilize for many years or even until retirement
- Uses best practices and knowledge of internal or external business issues to improve products/services or processes
- Typically resolves complex problems or problems where precedent may not exist
- Often leads the work of project teams; may formally train junior staff
- Works independently
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Sales ChannelData center salesSales supportCustomer serviceLead generationSales cycle managementQuote processingVendor pricing programsSales analysisBusiness development
Soft skills
Problem solvingIndependenceResourcefulnessProactive communicationTeam leadershipCustomer relationship managementAnalytical thinkingUrgencyCollaborationTraining
