Array

Chief of Staff

• Be the right hand to the COO, taking ownership of projects and workstreams that involve multiple teams in the organization, often tied to revenue.
• The work that you own will vary as the business grows and scales. Examples of projects include: developing and executing a new onboarding process for a new line of business, working cross-functionally to drive revenue performance for recently acquired product lines.
• Be expected to take full ownership of the problem set and work with project teams and cross-functional leaders to develop and execute strategies, with an emphasis on successful outcomes.
• Translate strategy into structured execution plans with clear milestones, owners, and timelines.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

DevOps Engineer

• Lead 8-12 enterprise deployments quarterly, driving $10M+ in eARR with ownership of quality, timelines, and outcomes.
• Define end-to-end implementation strategy, managing complex integrations, stakeholder alignment, and risk.
• Optimize deployment frameworks by identifying inefficiencies and implementing scalable, automated solutions and tooling.
• Strategically partner with Engineering and Product, influencing the roadmap with client insights and technical feedback.
• Lead cross-functional execution across Sales, CS, Product, and Engineering for seamless customer lifecycle delivery.
• Institutionalize best practices via scalable documentation, playbooks, and knowledge systems to elevate team consistency.
• Support organizational scalability by forecasting capacity, mitigating pipeline constraints, and reducing future eARR risk.
• Leverage AI as a core layer for accelerating solution design, implementation, and continuous deployment improvement.

Lead Deployment Engineer

Product Manager

• Own and optimize the front-end experience of the product, with a focus on increasing conversion rates and user engagement.
• Drive improvements in user onboarding and application flows, ensuring the best possible experience for customers.
• Analyze user feedback and data to make informed decisions that enhance product performance and drive higher conversion.
• Collaborate with cross-functional teams to ensure alignment between business needs, user expectations, and product goals.
• Develop and implement initiatives to improve customer acquisition and retention, focusing on organic growth and return on spend.
• Build a cohesive strategy to optimize the B2B2C product journey, maximizing the effectiveness of both business and consumer touchpoints.
• Partner with other Product Managers and engineering teams to develop a compelling vision, strategy, and roadmap.
• Work with product and engineering to clarify, triage, and prioritize bugs.
• Assess risk and come up with well thought out solutions to eliminate any roadblocks for the team in accomplishing tasks on the product roadmap.
• Maintain a habit of using AI tools to think, build, and ship faster—it's your default, not an afterthought.

Senior Product Manager

Sales Engineer

• Partner with Account Executives to drive revenue growth and increase deal velocity by serving as the key technical contact for the customer.
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.
• Approach all deals with a client-first mentality.
• Complete RFP’s and Security Questionnaires.
• Create awesome presentations using Google Slides.
• Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal.
• Actively utilize Salesforce to track deal activity and customer requirements.
• Be the “Voice of the Prospect” by collecting feedback from potential Array customers and delivering to the Product team.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Account Executive

• Identify and engage key enterprise prospects through targeted outreach and strategic networking with financial institutions.
• Drive full-cycle sales, from initial contact to contract negotiation and close, ensuring disciplined follow-ups.
• Build and nurture enterprise senior-level relationships to expand opportunities and drive long-term value.
• Position Array’s solutions to address enterprise clients' pain points and business objectives.
• Maintain accurate pipeline forecasting and adhere to structured sales processes to optimize conversion rates.
• Work cross-functionally with product, marketing, and customer success teams to refine offerings and enhance client engagement.
• Leverage AI tools to think, build, and ship faster.

Enterprise Account Executive

Data Analyst

• Trace issues back through data pipelines or code to uncover why something isn’t behaving as expected.
• Write clear, concise Jira tickets explaining what was found, how it was fixed, and how to prevent similar issues.
• Partner with engineers and product managers to make data and code more reliable, faster, and easier to understand.
• Help build a culture of technical curiosity — where asking why and testing assumptions is part of every release.
• Leverage AI tools to think, build, and ship faster.

Senior Data Analyst

Support Engineer

• Lead technical support assistance for Array's growing roster of clients.
• Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
• Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
• Create support documentation for internal and external use to further educate the organization and client base.
• Collaborate with other teams to further strengthen Array's suite of products.
• Ability to excel in a collaborative startup.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Senior Client Technical Support Engineer

Business Development Rep

• Outbound prospecting to generate new business high quality meetings for your sales partners through a variety of channels, including cold calling, email, and social media.
• Focus on direct to consumer, fintech, and neobank verticals.
• Self-source prospects for outreach through research, networking, and other channels.
• Meet specific KPIs for cold calls, email outreach and most importantly conversations.
• Qualify prospects and uncover their business needs while sharing Array value.
• Collaborate with sales and marketing teams to develop and execute prospecting strategies.
• Manage, document, and plan all activity with proficiency in Salesforce and Gong.
• Collaborate with leadership to share market feedback, set strategy, prioritize industry segmentation, compose messaging and give closed loop feedback on what’s working and what’s not working.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Business Development Representative

• Collaborate with leadership to develop a growth strategy focused on financial gain and client satisfaction within the FinTech, Banking, Financial Services, and Direct-to-Consumer spaces.
• Build and maintain relationships with clients, serving as the face of the company and promoting growth through strategic sales activities.
• Consult with prospective clients to understand their needs and recommend products or services that align with their business goals, particularly in credit services and debt settlement.
• Research and analyze prospect companies, markets, and client needs to create tailored sales discussions that demonstrate the value of Array’s solutions.
• Present compelling sales proposals that showcase Array’s industry-leading suite of consumer credit solutions to potential banking and credit union clients.
• Attend trade association meetings and industry conferences to build networks, identify opportunities, and represent Array as a leader in consumer credit solutions.
• Travel to meet clients or to attend conferences; expect to travel once a month.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Full-stack Engineer

• Join an engineering organization filled with sharp engineers with a track record of building products used by millions.
• Work with a squad of engineers to build secure, high-scale cloud applications using Go, Node.js, and other modern languages.
• Use modern tooling including the latest AI to think, build, and ship faster with less toil.
• Help ensure the reliability and availability of the systems you build, including participating in an on-call rotation with your squad.
• Conceptualize and deliver software solutions with support and guidance from our Principal Engineers and Engineering Managers.
• Be an emerging expert in RESTful APIs, microservices, cloud technologies, and databases.
• Spend the majority of your time building solutions rather than talking about them.

Senior Go Software Engineer

Manager

• Maintain a high-level operational overview of the department’s work, output, and performance.
• Monitor workflow efficiency and address processes or behaviors that create delay, error, or rework.
• Ensure the department’s work product consistently meets quality and customer satisfaction expectations.
• Monitor department metrics to assess workload distribution and productivity.
• Hold team leads and team members accountable for completing assigned responsibilities.
• Review errors and corrective feedback and follow up to resolve root causes.
• Address performance concerns and coach or escalate appropriately.
• Support continuous improvement initiatives and maintain alignment with company goals.

Production and Billing Manager

Infrastructure Engineer

• Administer and support Relativity and other eDiscovery platforms and dependent applications
• Own platform health and operations (upgrades, configuration, integrations, dependencies)
• Engineer and support the Windows Server infrastructure underpinning eDiscovery platforms
• Maintain required components for availability/resilience (Windows, SQL, analytics, etc.)
• Troubleshoot complex cross-stack issues (application, network, storage, clustering, OS)
• Partner with virtualization, storage, network, and security teams on performance and scalability
• Provide guidance on architecture, capacity planning, and infrastructure best practices
• Lead or contribute to large-scale migration initiatives for Relativity
• Document migration strategies, lessons learned, and repeatable approaches for future initiatives
• Provide SQL Server support as it relates to Relativity and other eDiscovery platforms
• Serve as a senior escalation resource for platform, infrastructure, and application issues impacting eDiscovery operations
• Create and maintain technical documentation, runbooks, and operational procedures for eDiscovery platforms and infrastructure
• Support security and compliance requirements related to eDiscovery platforms and supporting infrastructure

Senior eDiscovery Analyst, Infrastructure Engineer

Project Manager

• Responsible for project planning and delivery, including managing multiple concurrent complex projects, collaborating within and across departments to flawlessly execute against projects, processes, and high priority projects for a technology platform that securely collects and shares financial health data.
• Monitor performance metrics to understand where roadblocks or bottlenecks exist for delivery teams, identify delivery risks early, and develop mitigation strategies.
• Work with important partners to develop a clear understanding of a business need, define the project goals, and ensure understanding of strategic goals.
• Drive process improvement and work with the delivery team on deliverable tracking and impediments or delays.
• Manage multiple partners, aligning on common goals and communicating risks.

Lead Project Manager

• Lead end-to-end execution of utility-scale and commercial projects, ensuring alignment with contractual requirements and customer expectations
• Develop and maintain comprehensive project management plans, including scope, schedule, cost, risk, and communication plans
• Serve as the primary point of contact for customers, leading regular project meetings and status reviews
• Coordinate cross-functional internal teams including Engineering, Supply Chain, Logistics, Quality, Commissioning, and Field Operations
• Proactively identify, assess, and manage project risks and issues; implement mitigation and recovery plans as needed
• Manage project schedules, milestones, deliverables, and critical path activities
• Monitor and control project budgets, costs, invoicing, and financial performance
• Lead change management activities, including preparation, review, and approval of change orders
• Ensure accurate and timely project documentation, reporting, and data integrity within project management systems
• Support contract administration activities, including reconciliation of contracts, purchase orders, and sales orders
• Coordinate site activities including training, Golden Rows, commissioning, and site visits
• Drive continuous improvement of project execution processes and best practices
• Mentor and provide guidance to Project Associates and Associate Project Managers as needed
• Perform other duties as assigned

Project Manager – Customer Success

Customer Success Manager

• Own a book of up to 150 strategically valuable Array+ clients
• Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
• Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
• Provide proactive communication to clients about changes to the Array+ product
• Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
• Run renewal conversations and negotiations with Array+ clients
• Document client feedback and relay to Conversion Rate Optimization Lead and Product team
• Own growth metrics for Array+ revenue and active users
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.