Array

Manager

• Serve as the primary point of escalation for complex, aging, or high-priority cases within an assigned book of business, monitoring case status and proactively resolving issues that impact turnaround time, quality, or client satisfaction
• Communicate directly with clients on escalated matters, providing timely updates, resolution plans, and ensuring all orders are processed accurately and in compliance with client requirements and internal procedures
• Provide day-to-day oversight, coaching, and performance management for Records Retrieval Specialists, identifying trends and addressing gaps in productivity and quality
• Support onboarding and training of new RRS team members and foster a culture of accountability, continuous improvement, and high-quality work
• Review and manage aging orders within defined timelines, conduct quality reviews of retrieval activity, and identify process inefficiencies with actionable improvement recommendations
• Analyze performance data and case metrics to identify risks and trends, track KPIs, and deliver regular status reports to the Records Collection Department Manager
• Partner with the Department Manager, internal stakeholders, and cross-functional teams including legal, compliance, and client services to ensure alignment on priorities, procedures, and client expectations

Litigation Support Case Manager

Compliance

• Assist in the execution of Array’s Compliance Management Program and related policies, procedures, and controls.
• Conduct compliance reviews of marketing materials, consumer-facing content, disclosures, websites, customer journeys, and communications.
• Support compliance reviews of new products, features, client use cases, and third-party relationships.
• Perform compliance monitoring and testing activities to assess adherence to regulatory requirements and internal policies.
• Assist with consumer complaint investigations, root cause analysis, trend reporting, and remediation efforts.
• Support regulatory change management efforts by tracking and evaluating new laws, regulations, and supervisory guidance.
• Partner with Product, Marketing, Client Success, Operations, Engineering, Legal, and Information Security teams to identify and mitigate compliance risks.
• Assist with client due diligence reviews and ongoing oversight activities.
• Maintain compliance documentation, risk assessments, issue logs, corrective action plans, and supporting evidence.
• Prepare reports and presentations for management, committees, and internal stakeholders.
• Support sponsor bank, credit bureau, and third-party compliance obligations as needed.
• Research and analyze applicable laws and regulations including FCRA, FACTA, UDAAP, CAN-SPAM, GLBA, ECOA, Reg E, Reg Z, SCRA, and privacy requirements.
• Help drive a culture of compliance by providing practical guidance and support to business partners.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Compliance Analyst

Sales

• Manage and develop a team of up to 10 account executives to achieve and exceed sales targets.
• Provide ongoing coaching, feedback, and development to drive individual and team success.
• Implement and refine sales strategies, tools, and processes to maximize efficiency.
• Lead hiring efforts for team expansion, ensuring alignment with company goals.
• Collaborate with cross-functional teams to optimize sales strategies and revenue growth.
• Analyze performance metrics and market trends to adjust strategies and achieve results.
• Maintain a habit of using AI tools to think, build, analyze, and execute faster—it’s your default, not an afterthought.

Sales Manager

Business Development Rep

• Lead business development efforts to drive growth
• Collaborate with cross-functional teams
• Develop strategies for new market opportunities
• Build and maintain relationships with clients and partners

Vice President, Business Development

• Drive revenue growth by positioning and selling software solutions
• Identify and develop new software revenue opportunities
• Build and manage a pipeline of software and SaaS opportunities
• Partner closely with Account Managers
• Engage with owners and operators post-installation to drive adoption
• Lead product demonstrations and value-based discussions
• Act as a key liaison between Product Management, Sales, Engineering, and Marketing teams
• Maintain a strong understanding of the utility-scale solar market

Software Business Development Manager – Utility Scale Solar

Financial Planning and Analysis

• Own financial modeling, forecasting, budgeting, variance analysis, and reporting across multiple business lines and strategic initiatives.
• Partner with Accounting and leadership teams to deliver accurate monthly close analysis, board-ready reporting, and actionable business insights.
• Support M&A activity through due diligence, integration modeling, synergy tracking, and ROI analysis.
• Build KPI dashboards, sensitivity analysis, and operational reporting to improve visibility into revenue, margins, and operating profit.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

FP&A Analyst

• Sell Array Technologies’ Product and Services to Solar EPCs, Developers and IPPs.
• Strengthen Array's existing customer relationships by gaining a deeper understanding of customer business objectives and how Array can support them.
• Create and manage annual sales plan for Array's customers.
• Ensure that customers, contractors, and industry players understand Array's product differentiation and economic value proposition.
• Be ‘ahead of the curve’ for understanding upcoming customer activities and projects.
• Understand in depth each prospective customer’s concerns and decision variables.
• Lead Array's response to RFQ’s and close sales.
• Define and develop proposals for Array products which will maintain or enhance market share.
• Work with the sales and product management teams to address particularly challenging customer requirements or field issues.

Business Development Manager

General Counsel

• Lead drafting and negotiation of complex commercial agreements, including enterprise customer contracts and strategic vendor/data partnerships.
• Partner with Sales, Product, Client Services, Information Security, and Finance to assess risk, and enable revenue with pragmatic legal guidance, understanding the business objective.
• Advise on product initiatives (data usage, features, customer experience), bringing a product-oriented legal lens to decision-making.
• Translate regulatory and data provider requirements into clear, actionable guidance for deals and operations.
• Build leverage and automation through systems by improving CLM (Ironclad), templates, and playbooks to increase speed and consistency.
• Coordinate with the in-house legal team to manage shifting priorities and contribute in areas beyond your current expertise.
• Support business expansion and emerging initiatives, while staying ahead of fintech and regulatory developments.
• Leverage AI tools to think, build, and execute daily

Senior Commercial Counsel

Customer Success Manager

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth
• Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
• Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
• Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
• Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products
• Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
• Establish feedback loops that translate client insights into product and business improvements
• Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity
• Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech
• Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

VP, Enterprise Client Success

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth
• Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals
• Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
• Execute a structured engagement model that balances proactive outreach with scalable communication and support
• Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite
• Resolve or anticipate client issues with a proactive, solutions-oriented approach
• Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes
• Provide structured client feedback to inform product improvements and roadmap prioritization
• Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Client Success Manager – Core

Performance Marketing

• Own, build and execute quarterly demand generation plans that support our sales verticals’ goals, and drive top-of-funnel pipeline growth
• Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time
• Partner closely with Sales and Revenue Operations to build and prioritize target accounts based on opportunity size
• Define performance KPIs / campaign goals and track, measure, and report on funnel performance (traffic → leads → MQLs → pipeline)
• Leverage our marketing automation system to execute on campaigns and report on their performance
• Partner cross functionally to improve landing page conversion and to optimize MAL to MQL conversion rates
• Plan and launch multi-channel campaigns (digital, ABM-lite, email, partnerships, events/webinars)
• Innovate on existing campaign ideas with new ideas welcome that will deliver value and deepen customer relationships over time
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Demand Generation Manager

DevOps Engineer

• Be highly organized - Drive revenue impact by leading 8–14 project deployments per quarter, contributing an average of $500K–$1M in deployed eARR once fully ramped (expected within 90 days).
• Execute and optimize deployments by owning end-to-end implementation processes and collaborating with internal teams to ensure timely delivery.
• Enhance operational efficiency by identifying and implementing process improvements, tooling enhancements, and automation.
• Partner across teams by working closely with Engineering and Product to stay current on product updates, provide feedback, and contribute to roadmap alignment.
• Contribute to knowledge sharing by documenting deployment processes, updates, and best practices.
• Support strategic scalability by helping address high pipeline demand, ensuring future quarters maintain delivery velocity while mitigating at-risk eARR.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Deployment Engineer

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal
• Proactively problem-solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products
• Drive product roadmap decisions that will deliver ROI for both the customer and Array
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Enterprise Client Success Manager

Project Manager

• Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective solutions.
• Collaborate directly with clients and internal teams to construct comprehensive project plans, aligning project goals with client expectations and internal capabilities.
• Oversee internal processes to ensure project plans are executed to specifications and deadlines, guaranteeing timely delivery and adherence to required standards.
• Provide regular updates to clients, including detailed status reports, keeping them informed and engaged throughout the project lifecycle.
• Offer advanced support for technology usage, including Relativity, ensuring clients can effectively use the technology and resolve any issues promptly.
• Address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust by ensuring data integrity and availability.
• Process data through Relativity Processing as needed, supporting the efficient handling and management of client data.