Array

Customer Success Manager

• Own a book of up to 150 strategically valuable Array+ clients
• Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
• Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
• Provide proactive communication to clients about changes to the Array+ product
• Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
• Run renewal conversations and negotiations with Array+ clients
• Document client feedback and relay to Conversion Rate Optimization Lead and Product team
• Own growth metrics for Array+ revenue and active users
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Client Success Manager

Manager

• Own the channel relationship end-to-end, serving as the strategic point of accountability for partner success.
• Act as the strategic owner of partner engagement, alignment, and performance.
• Own the P&L for assigned channel relationships, with a deep understanding of revenue, margin, costs, and ROI.
• Lead SKOs, QBRs, and other executive-level partner engagements.
• Build strong executive alignment through organizational mapping and senior stakeholder relationships.
• Enable and engage partner sales representatives through training, tools, and ongoing support.
• Align partner compensation and incentive structures to drive growth and desired outcomes.
• Define and execute co-marketing strategies in partnership with internal marketing teams and external partners.
• Build, manage, and scale a partner-driven pipeline, driving both partner-sourced and partner-influenced revenue.
• Develop and execute joint business plans that deliver measurable impact and long-term value.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Channel Manager, Digital Banking Partners

Infrastructure Engineer

• Take cloud problems, investigate deeply, explain root causes clearly, and propose practical solutions
• Own work end to end, drive it to completion, and communicate progress consistently
• Build, operate, and improve GCP infrastructure, with some AWS support as needed
• Support Kubernetes workloads on GKE and help teams run reliable, cost effective systems at scale
• Work with core GCP building blocks including:
• Kubernetes and containerized workloads
• Queueing and messaging systems such as Google Pub Sub, Amazon SQS, RabbitMQ, or similar
• Relational database systems like Postgres and Microsoft SQL Server
• Data and storage systems such as object storage and BigQuery
• Networking components including load balancers, web application firewalls, and traffic routing
• Use logs, metrics, and tracing to troubleshoot production systems and improve performance and reliability
• Identify opportunities to simplify architecture, reduce operational overhead, and improve scalability
• Bring curiosity and follow through to understand how cloud resources work and why they behave the way they do
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

GCP Cloud Infrastructure Engineer

Account Executive

• Work collaboratively with leadership to develop a growth strategy focused both on financial gain and client satisfaction.
• Be the face of the company, create relationships with clients, and will apply sales strategies while promoting our growth.
• Consult with prospective clients to understand their needs; identify and suggest equipment, products, or services that will execute on those needs.
• Conduct and review product research to identify new markets and developing customer needs within this vertical.
• Research prospect companies and plan sales discussions that contribute to client's business Array's solutions.
• Present compelling customer sales proposals.
• Maintain expected sales activity to exceed sales/revenue goals and performance expectations.
• Attend trade association meetings and industry conferences.

Client Success Manager

Channel Manager, Digital Banking Partners

GCP Cloud Infrastructure Engineer

Partnerships Account Executive