Business Manager – Collections
Capital One
Collections Specialist
Armstrong Transport Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Contact customers to collect outstanding payments via phone, email, or mail
- Negotiate payment plans and settlements within company guidelines
- Monitor and follow up on overdue accounts in a timely and professional manner
- Maintain accurate records of all collection activities and communications
- Resolve billing disputes and escalate complex issues to appropriate departments
- Collaborate with the sales, billing, and customer service teams to reconcile accounts
- Recommend accounts for further action, such as legal proceedings or third-party collections
- Ensure compliance with company policies, legal regulations, and industry standards
- Generate regular reports on collection activity and account status
- Maintain a respectful and empathetic approach when dealing with customers
- Assist with related special projects as required
Requirements
- Associate's degree (A.A.) or equivalent, one to two years related experience, or equivalent combination of education and experience
- Proficient in Microsoft Office applications
- Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Ability to prepare reports and business correspondence
- Ability to understand and follow written and verbal instructions
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Acute attention to detail and critical thinking skills
- Ability to work independently and as a member of various teams and committees
- Versatility, flexibility, and a willingness to work within constantly changing priorities
