Armstrong Transport Group

Collections Specialist

Armstrong Transport Group

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Junior

About the role

  • Contact customers to collect outstanding payments via phone, email, or mail
  • Negotiate payment plans and settlements within company guidelines
  • Monitor and follow up on overdue accounts in a timely and professional manner
  • Maintain accurate records of all collection activities and communications
  • Resolve billing disputes and escalate complex issues to appropriate departments
  • Collaborate with the sales, billing, and customer service teams to reconcile accounts
  • Recommend accounts for further action, such as legal proceedings or third-party collections
  • Ensure compliance with company policies, legal regulations, and industry standards
  • Generate regular reports on collection activity and account status
  • Maintain a respectful and empathetic approach when dealing with customers
  • Assist with related special projects as required

Requirements

  • Associate's degree (A.A.) or equivalent, one to two years related experience, or equivalent combination of education and experience
  • Proficient in Microsoft Office applications
  • Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
  • Commitment to excellence and high standards
  • Excellent written and verbal communication skills
  • Ability to prepare reports and business correspondence
  • Ability to understand and follow written and verbal instructions
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
  • Acute attention to detail and critical thinking skills
  • Ability to work independently and as a member of various teams and committees
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
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