Technical Product Manager
NPS Prism
CloudSQLTableau
Senior Project Manager
Arkatechture
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ETLPMPTableau
About the role
- Own end-to-end delivery of Arkalytics implementations, including project setup, data discovery, productionalization, mapping, testing, and go-live
- Partner directly with clients to guide them through implementation best practices, set clear expectations, and manage risks
- Collaborate with technical teams (analysts, engineers, system admins) to define requirements, track progress, and resolve blockers
- Facilitate client-facing meetings: project kickoffs, status updates, UAT sessions, training and issue resolution
- Manage detailed project plans, timelines, and reporting in Smartsheet and Jira, ensuring accuracy of scope, effort, and completion tracking
- Drive adoption of consistent implementation processes, templates, and tools to improve quality and efficiency
- Communicate effectively with cross-functional stakeholders to ensure smooth handoffs and alignment across the customer journey
- Identify risks and escalate issues proactively, driving resolution and maintaining strong client relationships
- Validate and, when needed, challenge technical estimates to ensure project plans remain realistic, achievable, and aligned with client expectations
Requirements
- Bachelor’s degree or equivalent experience
- 6+ years of project management experience, with at least 2 years in client-facing roles
- Experience working on data-related projects (data warehousing, BI, analytics, ETL/ingestion workflows) and working with technical resources
- Technical literacy with tools such as Snowflake, Tableau, and data pipelines
- Hands-on experience with Smartsheet and Jira (or equivalent)
- Strong facilitation, communication, and stakeholder management skills
- Proven ability to manage multiple concurrent projects in a fast-paced environment
- Experience coordinating cross-functional teams across multiple geographies and time zones
- PMP certification strongly preferred
- Must submit a cover letter and resume to be considered for the position
