Arkatechture

Customer Success Manager

• Drive Customer Success outcomes by owning, managing and growing our Arkalytics accounts
• Develop executive-level understanding of accounts through quarterly business reviews
• Expand our revenue in accounts through management of renewals and up-sell opportunities
• Maintain high customer renewal rates
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally to develop programs and solutions that establish, expand, and deepen customer relationships
• Remediate any customer issues immediately, escalate on time to the Head of Support Services, CTO, or CRO as required
• Understand the ongoing and future project needs of the customer by discussing strategic initiatives as well as having a firm grasp on all tickets in their queue
• Monitor the Community Forum for any constructive feedback and takeaways
• Establish customer service best practices and processes
• Additional responsibilities as assigned

Chief Marketing Officer

• Develop and execute a comprehensive marketing plan that supports company growth goals across both new and existing customers, with a strong focus on pipeline creation and conversion.
• Own and optimize scalable demand generation programs across inbound, outbound, and ABM channels to deliver high-quality leads and drive predictable pipeline growth aligned with revenue targets.
• Design and execute outbound marketing initiatives, including targeted campaigns, paid media, events, and prospect engagement programs that proactively generate awareness and demand among key segments.
• Partner with product and sales teams to define go-to-market strategies for new products and features, including messaging, positioning, customer insights, and competitive differentiation. Ensure consistent storytelling from product launch through customer adoption.
• Plan and execute multi-channel marketing campaigns that integrate content, digital ads, email, webinars, and events to drive engagement and conversion across the customer journey.
• Develop and execute ABM strategies targeting strategic accounts and customer segments in partnership with sales to accelerate growth opportunities.
• Collaborate closely with sales leadership to ensure seamless lead handoff, pipeline tracking, and closed-loop reporting on campaign effectiveness.
• Define performance metrics and continuously measure, test, and refine marketing programs to improve ROI, conversion rates, and overall marketing efficiency.
• Serve as a player-coach, leading by example while mentoring and developing a growing marketing team. Foster a culture of creativity, accountability, and continuous improvement.
• Refine and maintain consistent brand positioning and messaging across all touchpoints, ensuring our value proposition resonates with target audiences.
• Lead the strategy and execution for trade shows, conferences, and virtual events that support brand awareness and lead generation goals.
• Manage relationships with key external partners, including creative, media, and event agencies, ensuring alignment with strategic goals.
• Develop effective tools, collateral, and content to support sales outreach and prospect engagement.

Head of Marketing

Data Analyst

• Complete accountability of all assigned tickets to meet all SLAs and achieve 100% client satisfaction
• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
• Requirement gathering for Data pipeline integration (ELT) development
• Requirement gathering for Data mapping (business logic)
• Develop, review and test code (SQL, Python, BI tool like Tableau and PowerBI)
• Ensure all tickets are in the proper status at all times
• Maintain an active communication with the internal Arkatechture team and client
• Monitor Tableau or Power BI Refreshes for success and triage and respond to any failures proactively
• Proactively ensure that for clients, all batch cycle (ETL) process run successfully and respond to any failures proactively
• Work closely with the team to identify process improvements within the service delivery team
• Escalate risks and issues on time
• Report work status to team leaders and participate actively in daily standups
• Additional responsibilities as assigned

Technical Data Analyst

IT Support

• Troubleshoot and resolve issues which may require admin privileges and knowledge
• Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
• Contribute to best practices that can be followed by the Support Services team
• Manage and contribute to Admin documentation for the Support Services team
• User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
• Part of Information security team responsible for Arkalytics platform security
• Ensure security controls are in place at all times
• Performance tuning of systems
• Additional responsibilities as assigned

HelpDesk Administrator

Manager

• Lead and oversee the Support Desk department, consisting of analysts, technical account managers, engineers, and ArkaIndia technical analysts.
• Manage, mentor, and coach analysts, fostering continuous learning and professional development.
• Service desk queue organization, monitoring and prioritization
• Ensure the service desk team (engineers, analysts, and admins) meets SLAs and other goals at all times
• Escalation and incident management
• Remove any blockers to ensure timely resolution of issues
• Ensure team effectively communicates with clients at all times
• Assist in managing operational tools such as PagerDuty, Smartsheet, Jira, and NetSuite.
• Contribute to maintaining customer-facing support resources (FAQs, known issues, templates).
• Lead to cross-functional meetings, retrospectives, and process reviews, offering insights into recurring trends and opportunities for platform and service optimization.
• Identify risks, recurring issues, and opportunities for process optimization; collaborate with the Head of Support Services to implement improvements and drive service quality.
• Maintain active communication with the internal Arkatechture team and clients.
• Escalate risks and issues on time.
• Participate in staffing decisions including hiring, onboarding, and performance management.
• Additional responsibilities as assigned.

Support Desk Manager

Project Manager

• Own end-to-end delivery of Arkalytics implementations, including project setup, data discovery, productionalization, mapping, testing, and go-live
• Partner directly with clients to guide them through implementation best practices, set clear expectations, and manage risks
• Collaborate with technical teams (analysts, engineers, system admins) to define requirements, track progress, and resolve blockers
• Facilitate client-facing meetings: project kickoffs, status updates, UAT sessions, training and issue resolution
• Manage detailed project plans, timelines, and reporting in Smartsheet and Jira, ensuring accuracy of scope, effort, and completion tracking
• Drive adoption of consistent implementation processes, templates, and tools to improve quality and efficiency
• Communicate effectively with cross-functional stakeholders to ensure smooth handoffs and alignment across the customer journey
• Identify risks and escalate issues proactively, driving resolution and maintaining strong client relationships
• Validate and, when needed, challenge technical estimates to ensure project plans remain realistic, achievable, and aligned with client expectations

Senior Project Manager

Analyst

• Lead and oversee data analysis and implementation activities for ancillary Arkalytics projects.
• Collaborate with Implementation Managers to define project milestones, ensure deliverables are met on time and within budget, and proactively address client issues.
• Serve as the primary point of contact for clients on all Arkalytics Business Conformance (BCON) and Visualization implementation matters and escalations.
• Facilitate requirements sessions, user training, and other client-facing meetings.
• Gather and document requirements for data pipeline integrations (ELT) and business logic data mappings.
• Document and review Source-to-Target Mappings (STTM).
• Partner with Solution Architects to define and implement best-in-class technologies and practices across Arkalytics where applicable.
• Provide hands-on technical leadership for the development and review of code across the business conformance and BI layers.
• Perform data profiling and analyze source system data and metadata.
• Develop, review, and test SQL code to support integrations and transformations.
• Test ELT workflows and provide sign-off to Implementation Engineers on source system integration work.
• Build and manage reference data for hierarchies, lookups, and groupings.
• Develop and maintain Data Dictionaries and Data Lineage documentation.
• Document processes, workflows, and templates to standardize and improve delivery.
• Develop and configure data visualizations using tools such as Tableau or Power BI.
• Manage, mentor, and coach analysts, fostering continuous learning and professional development.
• Participate in staffing decisions including hiring, onboarding, and performance management.
• Encourage innovation in areas such as data analysis, AI, stream processing, and cloud data services.
• Take ownership of challenges, apply creative problem-solving, and proactively remove roadblocks to guide the team to success.
• Ensure accuracy, completeness, and consistency of data transformations, mappings, and integrations.
• Identify and escalate data or process issues and risks in a timely and transparent manner.
• Additional responsibilities as assigned.

Lead Analyst

Engineering Manager

• Oversee all ELT pipeline tasks for Arkalytics implementations, ensuring accuracy, security, scalability, and performance.
• Provide hands-on technical leadership for the design, development, and review of code across data pipelines and integrations.
• Serve as the primary technical point of contact for clients on all Arkalytics pipeline implementation matters and escalations.
• Collaborate with Implementation Managers to define project milestones, ensure deliverables are met on time and within budget, and proactively address client issues.
• Identify and escalate issues and risks appropriately, ensuring transparent communication and timely resolution.
• Conduct technical reviews of code and releases prior to deployment, ensuring reliability, security, and compliance.
• Partner with Solution Architects to define and implement best-in-class technologies and practices across Arkalytics.
• Work closely with the Production Support Lead to monitor, troubleshoot, and resolve production issues, including participating in triages as needed.
• Take ownership of challenges, apply creative problem-solving, and proactively remove roadblocks to guide the team to success.
• Encourage continuous learning and innovation in areas such as data engineering, AI, stream processing, and cloud data services.
• People management responsibilities for engineers, including mentoring, coaching, and training for success.
• Participate in team staffing decisions, including hiring, onboarding, and performance management
• Additional responsibilities as assigned

• The Head of Customer Success will be responsible for managing and building the customer success management team for Arkatechture’s managed services platform (Arkalytics). They will drive customer success outcomes by owning, managing and growing our Arkalytics accounts. They will work closely and cross-functionally with the Implementation, R&D, Engineering, Marketing, Service delivery and Sales teams to develop programs and solutions that establish, expand, and deepen customer relationships.
• Through ownership of the post-sales customer relationships, the customer success team serves as an important feedback loop to the technology and product roadmap for Arkalytics. The Head of Customer Success will be responsible for aggregating these requests across customers and outlining requirements for the R&D team. This process will include expanding existing customer relationships, compiling and leading reviews with business stakeholders, expanding the depth of our managed services program, providing technical support, and providing feedback to the Product Owner, Service Delivery and Development teams. The Head of Customer Success will be responsible for accurately forecasting renewals and managing the customer lifecycle for optimal NRR. Additionally, the Head of Customer Success will work with their team to lead effective customer on-sites and strategy sessions with executive teams.
• The Head of Customer Success will be responsible for building and growing a successful Customer Success team at Arkatechture, including: hiring and management of Customer Success Managers, setting team goals and monitoring team performance, developing and implementing training materials and programs for new Customer Success Managers.
• This role will primarily include interfacing directly with customers, ensuring customer satisfaction, and timely resolution to requests and issues. This role requires leadership and management, as the customer success management team serves as the primary point of contact for our managed services customers and as the liaison to the development and service delivery teams who support the platform.
• The Head of Customer Success will be self-motivated, organized, able to handle competing priorities, and be an effective communicator.
• How to Apply: Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation.