Arkatechture

Account Executive

• Build and expand relationships with new and existing partners that operate in the Data Lake, Data Warehouse and Business Intelligence markets
• Build and expand relationships with enterprise clients, serving as a trusted advisor on data and analytics initiatives
• Develop executive-level relationships with CIOs, CTOs, CFOs, and other technical and business level leaders
• Identify opportunities for long-term strategic partnerships and account expansion
• Lead end-to end sales cycles, uncovering business objectives and organizational challenges, not just technical requirements
• Translate client needs into tailored consulting engagements across: Data strategy & governance, data platform modernization, business intelligence & analytics, AI / ML enablement
• Partner with internal delivery and technical teams to co-create solutions and develop compelling proposals
• Articulate the value of Arkatechture’s consulting capabilities in a way that connects technical solutions to measurable business outcomes
• Build and maintain a healthy, predictable pipeline aligned to revenue goals
• Drive high-value consulting engagements and strategic services opportunities
• Maintain accurate forecasting and pipeline visibility within HubSpot (or similar CRM)
• Partner closely with professional services and delivery leaders to ensure proposed solutions are achievable, impactful, and aligned with client goals
• Provide market feedback to help shape service offerings and go-to-market strategy
• Collaborate cross-functionally to prioritize opportunities based on strategic alignment and delivery capacity

Enterprise Account Executive – Data Strategy

Analyst

• Lead and support the Data and Analytics Support Desk function, providing both technical leadership and day-to-day guidance to analysts and team members
• Act as a player-coach, maintaining hands-on involvement in complex support cases while mentoring and developing the team
• Serve as a senior escalation point for advanced SQL, ETL/ELT, data warehouse, and BI-related issues
• Drive high-quality resolution of complex data platform issues, ensuring strong technical standards across all work
• Coach and mentor team members to deepen technical expertise, improve troubleshooting approaches, and grow professionally
• Own prioritization and triage of high-impact incidents, ensuring efficient routing and resolution
• Drive SLA adherence while maintaining a high bar for technical accuracy and quality
• Conduct root cause analysis (RCA) on recurring data defects and partner with Engineering and Product on structural improvements
• Ensure clear, proactive, and technically sound communication with clients throughout issue resolution
• Partner cross-functionally with Engineering, Product, and Customer Success to address systemic platform issues
• Identify trends, risks, and opportunities to improve platform performance, reliability, and scalability. Partner with the Head of Support Services to implement structural improvements and elevate service quality.
• Contribute to documentation, best practices, and knowledge sharing to reduce recurring issues
• Support operational tooling (PagerDuty, Jira, etc.) to ensure effective incident management and reporting
• Participate in hiring, onboarding, workforce planning, and performance management.
• Additional responsibilities as assigned.

Enterprise Account Executive – Data Strategy

Lead Analyst