Operations

• Support the Operations Leadership team in tracking and analyzing performance across key metrics (e.g., project outcomes, staffing, clinical efficiency)
• Assist in improving systems and workflows that help Arine’s Delivery teams operate at scale
• Help coordinate projects and processes involving cross-functional teams like Product, Engineering, Implementation, and Client Success
• Maintain and update internal documentation on workflows and standard operating procedures
• Assist in the management and administration of tools used by the Operations teams (e.g., telephony, SMS, IVR platforms)
• Pull and organize operational data to support reporting, analysis, and decision-making
• Provide day-to-day operational support to ensure Clinical, Implementation and Tech Support team success
• Identify and suggest improvements to processes and tools

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