Arine

Bilingual

• Conducting follow-up calls with patients post-discharge to facilitate medication reconciliation
• Providing patient education and adherence support on medications related to heart health and diabetes
• Collecting blood pressures from members’ and providers’ offices
• Collaborating with pharmacists and healthcare providers to identify and address medication-related issues
• Monitoring patient care across the care team
• Documenting patient interactions and medication reconciliations accurately in Arine’s software platform
• Engaging with hospitals, clinics, and pharmacies to coordinate care
• Educating patients on their medications and adherence to treatment plans
• Triaging high-risk members to a clinical pharmacist for in-depth medication reviews
• Participating in process improvement initiatives to enhance care coordination
• Assisting with obtaining necessary referrals and authorizations
• Working with providers’ offices to confirm medication histories as needed
• Managing a consistent volume of outbound and inbound calls
• Meeting individual and team performance metrics related to outreach and engagement
• Scheduling patients for telephonic or videoconference appointments
• Preparing and sending patient educational materials as needed

Bilingual Licensed Registered Nurse, Mandarin/Cantonese

Executive Assistant

• Manage the CEO's complex and dynamic calendar, including scheduling meetings, appointments, and conference calls
• Arrange and coordinate domestic and international travel itineraries, accommodations, and logistics for the CEO
• Act as the primary point of contact for the CEO, screening and prioritizing emails, phone calls, and other correspondence
• Prepare and edit correspondence, communications, presentations, and other documents on behalf of the CEO
• Assist in preparing agendas, materials, and presentations for meetings attended or led by the CEO
• Conduct research and compile information as needed for various projects and initiatives
• Handle confidential information with discretion and maintain strict confidentiality at all times
• Anticipate the CEO's needs and proactively provide administrative support to enhance efficiency
• Partner with IT to ensure all technology and software used by the CEO is up to date and working appropriately
• Coordinate special projects and events as assigned by the CEO, ensuring deadlines and deliverables are met

Chief of Staff

• Partner directly with the CEO to drive the company’s strategic planning, goal-setting process, and operating rhythm
• Act as a thought partner in translating vision into clear, actionable goals across departments
• Support the CEO in prioritization, communications, and time allocation to ensure focus on the most critical initiatives
• Own the Senior Leadership Team (SLT) operating cadence: planning and facilitating meetings, tracking decisions, and ensuring alignment on priorities
• Create and maintain scalable systems that improve visibility, accountability, and cross-functional collaboration
• Drive follow-through on commitments and key actions from leadership meetings
• Lead preparation for board meetings, investor updates, and strategic communications
• Coordinate cross-functional input to ensure materials are data-driven, insightful, and aligned with Arine’s long-term goals
• Manage board follow-ups, ensuring accountability for post-meeting action items
• Own high-impact, cross-functional initiatives that don’t neatly fit within existing departments
• Build business cases and conduct strategic analyses to inform executive decision-making
• Serve as a steward of Arine’s culture, helping maintain transparency, alignment, and connection across teams
• Help drive engagement and clarity during periods of growth and change

Human Resources

• Manage leaves of absence and workplace accommodations, ensuring compliance with applicable laws and policies and coordination with Payroll
• Support managers to document and manage performance issues
• Oversee contractor lifecycle, including performance management, extensions, and conversions to full-time roles
• Coordinate temp-to-hire processes and support hiring managers with smooth transitions
• Maintain and update the employee handbook to ensure accuracy and compliance
• Provide support for immigration processes, including documentation and coordination with external partners
• Administer offboarding processes, including systems access, and compliance requirements

HR Generalist

Technical Writer

• Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos
• Research and gather information from subject matter experts (SMEs), including product managers, engineers, our internal clinical care team, and customer support
• Translate complex technical concepts into easy-to-understand language for various audiences, for non-technical users
• Ensure documentation is accurate, consistent, and adheres to company style guides and standards
• Design and create graphics such as screenshots and diagrams to help users understand technical concepts, process flows, and UI instructions
• Collaborate with cross-functional teams to identify documentation needs and prioritize projects
• Use various authoring tools and technologies to create and publish documentation, including generative AI tools to accelerate content creation and updates
• Use analytics and user feedback to continuously improve documentation usability and clarity
• Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management

Senior Technical Writer

Technical Program Manager

• Serve as the Technical Program Manager and Scrum Master for 2–3 engineering teams, owning both day-to-day execution and cross-team program delivery.
• Lead end-to-end program management for complex technical initiatives and client implementations, ensuring smooth integration and on-time delivery.
• Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives, while continuously improving team effectiveness.
• Partner closely with Product and Engineering to translate roadmap priorities and technical requirements into clear, executable plans.
• Own execution tracking across teams, including sprint health, milestones, dependencies, and delivery commitments.
• Identify, manage, and mitigate risks and blockers, proactively resolving issues to keep teams and programs on track.
• Coordinate cross-functional and cross-team dependencies to ensure alignment on priorities and sequencing.
• Drive continuous improvement of SDLC, Agile practices, and delivery processes.
• Provide regular, clear communication and reporting on progress, risks, and key metrics to stakeholders and leadership.

Full-stack Engineer

• Operate as the Technical Lead, managing technical deliverables and mentoring engineers
• Architect scalable solutions for document generation
• Implement rigorous standards for static analysis and security scanning
• Build and maintain internal tools to streamline operations
• Collaborate with stakeholders to ensure technical feasibility and compliance with healthcare regulations

Staff Engineer – Technical Lead

Backend Engineer

• As a Senior Backend Software Engineer at Arine, you'll build and maintain the core APIs and data processing systems that power our healthcare platform.
• You'll work with Python, AWS technologies, and both SQL and NoSQL databases to develop scalable solutions that integrate with healthcare systems and securely process patient data.
• Architect and implement production-grade Python applications (REST APIs, CLIs, libraries, and scripts)
• Design and build integrations with Electronic Health Record (EHR) systems (Epic, Oracle Health/Cerner), handling HL7/FHIR data formats
• Lead development of new features using AWS stack
• Troubleshoot and resolve production issues in mission-critical healthcare infrastructure
• Establish testing standards and write comprehensive unit/integration tests
• Drive technical improvements: refactor legacy code, optimize performance, reduce technical debt
• Mentor junior engineers and contribute to technical architecture decisions
• Collaborate cross-functionally with Frontend Engineers, Data Engineers, and Clinical Operations teams

Senior Backend Software Engineer – Integrations

Product Manager

• You will own the roadmap and execution for specific features within the Arine clinical portal, working closely with our pharmacist end users to deliver intuitive, effective tools.
• You will identify opportunities to incorporate AI capabilities into our clinical products, enabling more efficient and effective clinical workflows.
• You will collaborate with cross-functional teams including clinical operations, engineering, data science, and design to deliver product enhancements.
• You will conduct user research with pharmacists and care teams to understand their needs and validate product hypotheses.
• You will write detailed product requirements and user stories that guide engineering delivery.
• You will support the sales team with customer demos and presentations as needed.
• You will define and track key metrics for your product features to measure success and impact.
• You will work with product marketing on feature launches, including positioning, training materials, and customer communications.
• You will build relationships with customers using your features, gathering feedback and identifying opportunities for improvement.

Product Manager, Clinical – AI Products

Customer Support

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
• Identifying potential medication-related and health-related issues and escalating them to the pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and mailing patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Undertaking other assigned projects

Bilingual Clinical Support Specialist – Temp-to-Hire

• We are looking for a Bilingual Clinical Pharmacist to join a strong team of clinicians, analysts, clinical support staff, and trainees to utilize Arine’s software platform and to help optimize patient outcomes for our clients.
• The purpose of this position is to provide an expert level medication therapy consultation to the patients and providers, collaborate with the Engineering team and leadership to improve Arine’s software platform, and to help supervise the Clinical Care support team.
• This candidate will have a direct impact on patient care and the delivery of our core clinical services, stay continuously up-to-date on developments in the fast-moving drug field, and be aware of emerging patterns, treatment guidelines, and best practices.
• The Clinical Pharmacist receives assignments and functions under the supervision of the Head of Operations to carry out and supervise direct patient care responsibilities and perform a range of functions that include the maintenance and review of patient medication profiles; counseling patients on appropriate drug use; promoting adherence; developing clinical recommendations; reviewing completed medication reviews by other Virtual Pharmacist users; as well as interacting with other health professionals to help improve patient outcomes.
• Job duties also include assisting with orienting new team members and Virtual Pharmacist users, facilitating prior authorizations, helping patients with finding financial assistance and transportation to help increase medication adherence, review and evaluate clinical guidelines and workflow processes as assigned.
• All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.