Outreach Specialist

Arine

Outreach Specialist handling patient care through pharmacy interactions. Working within Arine's Clinical Care team to improve medication management and patient outcomes.

Posted 6/27/2026full-time🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans. The expectation is 75-100 outbound calls each day
Identifying and creating follow up tasks and for escalation to a pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Accurate record keeping in Arine's software platform
Participating in process improvement meetings and team meetings to optimize workflows
Undertaking other assigned projects

Requirements

What you’ll need

At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)
Strong computer skills, including proficiency in with google products and call center software, including dialers
Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately
Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems
Excellent written and oral communication skills
Understanding of PHI access regulations and responsibilities
Comfort with a call center environment and repetitive work
A team player mindset with the ability to work independently
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Benefits

Comp & perks

Potential equity opportunities
Unparalleled learning and growth prospects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Call Center ExperienceBasic Medical TerminologyMedication NamesRecord KeepingCritical ThinkingInteractive Voice Response (IVR) NavigationProficiency in Google ProductsCall Center SoftwareDialer UsagePatient Information Management

Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationTeam Player MindsetAbility to Manage ResistanceIndependent Work CapabilityAdaptabilityProcess Improvement ParticipationTask ManagementProblem SolvingInterpersonal Skills