Arco Educação

Solutions Engineer

• Develop deep knowledge across various areas of the company and understand the challenges of the education sector
• Manage the sales funnel end-to-end, with a focus on conversion and closing large accounts
• Negotiate complex contracts, often involving significant financial decisions for schools
• Build and strengthen relationships with managers and decision-makers (principals, school owners/maintainers, and C-level executives), understanding their pain points, challenges, and motivations to propose tailored solutions
• Keep the CRM updated at all stages of the sales funnel
• Develop creative engagement initiatives to enhance schools’ customer journeys
• Identify market opportunities and suggest improvements to support the continuous evolution of our product.

Commercial Consultant – Financial and School Management Solutions

Risk

• Manage the lifecycle of the Directorate's contracts, from onboarding to renewals and terminations;
• Oversee supplier governance and support strategic management of the contract portfolio;
• Identify opportunities for supplier consolidation, tool rationalization and cost optimization;
• Conduct contract analyses, assess risks, terms and opportunities for continuous improvement;
• Monitor purchasing and payment processes in partnership with Procurement, Finance, Legal and S2P teams;
• Ensure the contractual databases and area KPIs are up to date and reliable;
• Support integration processes following acquisitions, incorporating new contracts and suppliers into governance models;
• Administer governance of corporate cards used to procure tools and services;
• Serve as a focal point for technical leadership, supporting decisions related to the supplier and contract portfolio;
• Propose process improvements, automations and controls that increase the operational efficiency of the area.

Senior Contracts Analyst – IT Governance

Analyst

• Serve and support partner schools and their financial contacts across multiple communication channels, providing empathetic, clear, and efficient assistance;
• Act as the primary point of contact for institutions, building relationships of trust and empathy and aligning long-term expectations;
• Use active listening and sound judgment to resolve everyday inquiries and manage more complex cases;
• Ensure support is delivered within agreed quality standards and operational timelines (SLAs), always aiming for maximum customer satisfaction;
• Anticipate schools' needs to prevent bottlenecks and capture feedback and opportunities for continuous improvement across the customer journey;
• Accurately record and update all interactions and histories in internal systems, maintaining traceability and data quality.

Customer Support Analyst I, Enrollments and RCx – Temporary

Designer

• Desenvolver soluções criativas e visuais completas para campanhas 360°, branding, social media, eventos, apresentações executivas e materiais institucionais.
• Criar e desdobrar identidades visuais, Key Visuals (KVs) e sistemas gráficos consistentes para múltiplos canais e formatos (on e offline).
• Atuar de forma estratégica e hands-on em projetos de alta complexidade e grande impacto para as marcas da companhia.
• Participar ativamente de brainstorms e da construção conceitual dos projetos ao lado de redatores, PMMs e planejadores.
• Garantir excelência estética e atenção obsessiva aos detalhes em cada entrega, respeitando os guidelines e o posicionamento de cada marca.
• Integrar ferramentas de Inteligência Artificial generativa no seu processo diário para exploração visual, refinamento de layouts e ganho de produtividade.
• Apoiar e mentorar designers mais juniores no desenvolvimento técnico, criativo e nas boas práticas do dia a dia da área.
• Manter o fluxo de trabalho organizado utilizando ferramentas de gestão de projetos (como Monday.com), gerenciando prazos e demandas simultâneas.

Operations

• Lead and develop the team under your responsibility (composed of Analysts and Assistants)
• Plan, structure, and ensure flawless execution of store opening campaigns
• Drive management of strategic projects and implement continuous improvements for store operations
• Actively manage multiple stakeholders, interfacing with order, product, contracts teams, and others
• Analyze performance data and operational metrics to inform decision-making.

Operations Coordinator

Product Manager

• Lead the discovery and evolution of digital products, identifying opportunities and transforming complex problems into simple, scalable solutions;
• Define the vision, strategy, and roadmap for initiatives under your responsibility, aligning business objectives, user needs, and technical feasibility;
• Partner with Engineering, Design, Data, and other stakeholders to prioritize opportunities and ensure high-impact deliveries;
• Conduct quantitative and qualitative analyses to support product decisions;
• Define success metrics, monitor results, and promote continuous learning and optimization cycles;
• Develop hypotheses, experiments, and tests to validate solutions before major investments;
• Communicate context, direction, and results to different audiences across the organization;
• Act as a product management reference within the squad, promoting best practices in discovery, prioritization, and execution.

Product Manager II

AI Engineer

• Provide technical leadership to more junior members of the Applied AI Engineering team;
• Identify opportunities to apply AI to drive business impact;
• Perform exploratory data analysis and data visualization to understand business needs and inform LLM applications;
• Develop patterns and practices to improve the scalability of LLM applications;
• Optimize the Applied AI Engineering development stack (CI/CD, evaluation of libraries, etc.);
• Develop AI applications using vector databases, LLMs, single-agent and multi-agent architectures;
• Build validation pipelines for LLM applications, including datasets and using LLMs as a judge;
• Develop small back-end and front-end components to validate proofs of concept for LLM applications;
• Actively research technical blogs, academic papers and video conferences to generate improvement and optimization hypotheses for LLM applications;

Senior AI Engineer

• Provide operational support for service routines and order management.
• Ensure correct execution of processes and the quality of records.
• Handle low to medium complexity requests.
• Support the organization of service queues.
• Contribute to the operational efficiency of the area.
• Manually enter orders into corporate systems.
• Perform correction, adjustment, and regularization of orders.
• Support the operational execution of commercial campaigns.
• Execute activities related to enrollment campaigns.
• Identify and correct registration or operational inconsistencies.

Operations Analyst I

• Coordenar o time de geração de pedidos Cross Marcas, garantindo produtividade com qualidade, e foco em melhoria de processos

Coordenador de Operações

General Counsel

• KPI and Process Improvement Management: Develop, update and continuously monitor the area’s KPIs, KRs and KRIs, focusing on incidents, vulnerability remediation and third‑party compliance;
• Review and Escalation: Act as the technical review point for deliveries from other analysts, using critical thinking to identify blockers and perform accurate escalations to the coordination team;
• Executive Communication and Storytelling: Create high‑impact executive presentations that tell a clear story about security posture and progress toward the 2026 objectives;
• AI and Emerging Technologies Governance: Support the coordination team in applying frameworks (ISO 42001, NIST AI RMF) to AI projects, ensuring innovation is ethical and secure;
• Privacy and ECA Digital: Ensure processes comply with the ECA Digital and LGPD, supporting Privacy by Design monitoring for new products and services;
• Visibility: Master building dashboards in Looker, Power BI or Grafana to translate maturity and risks into actionable, real‑time data;
• 360° Risk Management: Prepare and defend risk analyses connecting technical failures (e.g., vulnerability backlog) to real business impacts.

Attorney – Privacy Governance, ECA Digital

• Responsible for ensuring process quality
• Build productivity and quality dashboards for teams by brand
• Manage stakeholders, ensuring alignment on assumptions and key points of attention
• Validate data sets and review performance indicators

Planning and Performance Analyst III

• Support the management of cross-functional, strategic projects
• Build dashboards to monitor contract quality indicators
• Drive continuous improvement by interfacing with various internal teams
• Develop analyses to identify opportunities to improve contract management and quality
• Design and ensure execution of internal processes to guarantee contract quality