Arco Educação

Product Operations

• Ticket Management and Resolution (Level 2): Serve as the primary point of contact on the Salesforce support channel, diagnosing issues, guiding users, and ensuring requests are resolved promptly and clearly.
• UAT Support (Operational QA): Validate new features and fixes developed by PMs/Developers before they go to production, ensuring the final delivery meets business needs and does not cause negative impacts.
• Implementation of Low-Complexity Improvements: Identify optimization opportunities in Salesforce and implement straightforward solutions (such as field adjustments, basic flow automations, or report creation), progressively increasing technical autonomy on the platform.
• User Education and Success: Convert recurring support questions into support materials or short training sessions, helping reduce ticket volume and increasing business teams' maturity in using the tool.
• Provide the team with real support-derived data to help prioritize the backlog based on the most frequent user pain points.

Product Operations Analyst, Mid-level

Product Manager

• Lead the channel strategy, connecting business objectives with deliverables that make a real-world impact.
• Coordinate multiple squads, ensuring roadmaps are aligned and priorities are clear.
• Work closely with product, design, engineering teams and stakeholders so everything advances at the same pace.
• Monitor performance metrics, always looking for ways to improve.

• Lead product groups at Arco, ensuring consistent platform evolution and direct impact on the experience of teachers, students, and schools;
• Define and communicate product vision, strategy, and roadmap in alignment with business, technology, and design teams;
• Support and develop PMs and GPMs within the group, ensuring clear objectives, a results-oriented focus, and high team performance;
• Lead discovery and data-driven prioritization, balancing pedagogical, operational, and engagement needs;
• Monitor adoption, retention, and satisfaction metrics, translating insights into product decisions;
• Foster a culture of collaboration among engineering, design, and content teams, ensuring deliveries with high quality standards and educational value.

Group Product Manager

Financial Planning and Analysis

• Develop in-depth knowledge of the company’s various departments
• Prospect and build relationships with large private colleges
• Strong experience in B2B sales, preferably in the education sector
• Understand each manager’s pain points and motivations; identify market opportunities and product improvements to better serve large colleges
• Keep the CRM (Salesforce) consistently up to date
• Develop creative initiatives to engage all colleges throughout the sales funnel
• Conduct negotiations, often involving the college’s financial considerations

Commercial Consultant – Financial Solutions

Backend Engineer

• Design and develop high-impact projects for our clients and for isaac
• Translate functional and technical requirements into architecture and design
• Help the team with development best practices, design patterns, testing, and code review
• Promote good documentation practices, cultivating and developing them with the team
• Work closely with the team, with candor and transparency
• Code reviews, pair programming, and data-driven development will be part of your day-to-day

Software Engineer II – Backend, F&G

Consultant

• Act as the primary strategic point of contact for Activesoft’s large-account portfolio.
• Hold regular follow-up meetings with school directors and managers to align the school’s objectives with the use of our system.
• Analyze school health and engagement indicators, acting proactively to prevent cancellations (churn).
• Map opportunities to improve the school’s internal processes, recommending the adoption of new modules or features of our ERP.
• Collect valuable customer feedback and act as the “voice of the school” within Activesoft, aligning needs with the Product and Support teams.
• Drive engagement strategies to ensure the school gets the maximum value from the platform.

School Success Consultant II

Data Engineer

• Analyze legacy databases from various school ERPs, understanding their tables, relationships and implicit rules.
• Investigate, map and interpret raw data, identifying inconsistencies, patterns and exceptions.
• Create, refine and execute complex SQL scripts, including advanced SELECTs, JOINs, aggregations, bulk updates and data cleaning processes.
• Transform diverse datasets to the format required by Activesoft, ensuring data integrity, completeness and quality.
• Identify issues such as missing data, corrupted structures, improperly used fields and divergent rules, proposing practical solutions.
• Document findings, recurrent patterns and recommended improvements to the migration process.
• Collaborate with implementers and the onboarding team to align business rules and validate final data.

Data Migration Analyst

Analyst

• Foster a relationship that delights and builds trust with our clients;
• Ensure high-quality support within the agreed SLA;
• Act with ownership and a strong sense of urgency to see issues through to resolution;
• Capture and document feedback during interactions;
• Monitor schools and proactively resolve their issues, often before they are aware of them.

Customer Service Analyst – PWD

Designer

• Act as the design reference for your team, ensuring best creative practices and the successful execution of projects.
• Ensure strict adherence to Brand Guidelines and drive the evolution of our visual quality standards.
• Review and technically approve team deliverables: from campaign adaptations to CRM materials, social media assets, and event collateral.
• Work hands-on on high-complexity projects or those that require a higher level of refinement.
• Collaborate with copy and planning teams to ensure consistency across projects.
• Implement and promote the use of generative AI tools.
• Provide continuous technical feedback to accelerate the learning curve of junior and mid-level designers.

Design Supervisor

• Create and expand visual concepts for integrated campaigns, product launches, and institutional projects.
• Develop robust Key Visuals (KVs) that serve as a guide for the rest of the team.
• Ensure consistency and the evolution of Arco's visual identity across multiple channels.
• Work in direct partnership with Senior Copywriters to build powerful narratives (creative duo).
• Actively participate in brainstorms and creative strategy meetings.
• Explore and apply Generative AI to accelerate the creation of complex assets and prototyping.

Senior Designer

• Create and develop visual concepts for integrated campaigns, product launches, and institutional projects.
• Develop strong Key Visuals (KVs) that serve as a guide for the rest of the team.
• Ensure consistency and the evolution of Arco's visual identity across multiple channels.
• Work in direct partnership with Senior Copywriters to build powerful narratives (creative duo).
• Actively participate in brainstorms and creative strategy meetings.
• Explore and apply Generative AI to accelerate the creation of complex assets and prototyping.