Arco Educação

AI Engineer

• Provide technical leadership to more junior members of the Applied AI Engineering team;
• Identify opportunities to apply AI to drive business impact;
• Perform exploratory data analysis and data visualization to understand business needs and inform LLM applications;
• Develop patterns and practices to improve the scalability of LLM applications;
• Optimize the Applied AI Engineering development stack (CI/CD, evaluation of libraries, etc.);
• Develop AI applications using vector databases, LLMs, single-agent and multi-agent architectures;
• Build validation pipelines for LLM applications, including datasets and using LLMs as a judge;
• Develop small back-end and front-end components to validate proofs of concept for LLM applications;
• Actively research technical blogs, academic papers and video conferences to generate improvement and optimization hypotheses for LLM applications;

Senior AI Engineer

Operations

• Provide operational support for service routines and order management.
• Ensure correct execution of processes and the quality of records.
• Handle low to medium complexity requests.
• Support the organization of service queues.
• Contribute to the operational efficiency of the area.
• Manually enter orders into corporate systems.
• Perform correction, adjustment, and regularization of orders.
• Support the operational execution of commercial campaigns.
• Execute activities related to enrollment campaigns.
• Identify and correct registration or operational inconsistencies.

Operations Analyst I

• Coordenar o time de geração de pedidos Cross Marcas, garantindo produtividade com qualidade, e foco em melhoria de processos

Coordenador de Operações

General Counsel

• KPI and Process Improvement Management: Develop, update and continuously monitor the area’s KPIs, KRs and KRIs, focusing on incidents, vulnerability remediation and third‑party compliance;
• Review and Escalation: Act as the technical review point for deliveries from other analysts, using critical thinking to identify blockers and perform accurate escalations to the coordination team;
• Executive Communication and Storytelling: Create high‑impact executive presentations that tell a clear story about security posture and progress toward the 2026 objectives;
• AI and Emerging Technologies Governance: Support the coordination team in applying frameworks (ISO 42001, NIST AI RMF) to AI projects, ensuring innovation is ethical and secure;
• Privacy and ECA Digital: Ensure processes comply with the ECA Digital and LGPD, supporting Privacy by Design monitoring for new products and services;
• Visibility: Master building dashboards in Looker, Power BI or Grafana to translate maturity and risks into actionable, real‑time data;
• 360° Risk Management: Prepare and defend risk analyses connecting technical failures (e.g., vulnerability backlog) to real business impacts.

Attorney – Privacy Governance, ECA Digital

Analyst

• Responsible for ensuring process quality
• Build productivity and quality dashboards for teams by brand
• Manage stakeholders, ensuring alignment on assumptions and key points of attention
• Validate data sets and review performance indicators

Planning and Performance Analyst III

• Support the management of cross-functional, strategic projects
• Build dashboards to monitor contract quality indicators
• Drive continuous improvement by interfacing with various internal teams
• Develop analyses to identify opportunities to improve contract management and quality
• Design and ensure execution of internal processes to guarantee contract quality

Planning and Performance Analyst

Sales Development Rep

• Develop and coach the team;
• Oversee all stages of the demand generation workflow, ensuring alignment across teams and meeting deadlines;
• Monitor key metrics such as lead volume and interactions, initial meetings held, no-show rate, and appointment quality;
• Analyze indicators to identify trends and design agile plans to recover performance or reduce variance;
• Participate in product strategy alignments with related areas and ensure smooth information flow.

SDR Supervisor

Business Analyst

• Será responsável por apoiar as rotinas operacionais e analíticas das áreas de Operações e Sucesso do Cliente
• Acompanhamento de indicadores
• Organização de informações
• Execução de processos e suporte às iniciativas da área
• Atuará em parceria com a liderança e demais times, contribuindo para a identificação de oportunidades de melhoria, qualidade e eficiência operacional.

Analista de Negócios – Júnior

• Desenvolver e acompanhar o time;
• Acompanhar todas as etapas do fluxo de geração de demanda, garantindo o alinhamento entre as equipes e o cumprimento de prazos;
• Monitorar métricas importantes, como volume de leads, atendimentos, primeiras reuniões realizadas, taxa de No Show e qualidade dos agendamentos;
• Analisar indicadores para desenhar tendências e criar planos ágeis de recuperação de desempenho ou redução das dispersões;
• Participar de alinhamentos de estratégias dos produtos com as áreas correlatas e garantir o bom fluxo das informações.

Supervisor de SDR

• Create and formalize credit contracts, ensuring compliance and efficiency throughout the process;
• Operate with high performance and strong execution skills, aiming to scale the operation;
• Meet agreed SLAs, ensuring predictability and efficiency;
• Build an engaging, trust-based relationship with our customers by providing outstanding service;
• Map feedback gathered during service interactions to propose process improvements;
• Record all service requests, understanding the importance of this data for other departments;
• Anticipate partner schools' needs and proactively resolve issues before they arise.