Customer Support Analyst I, Enrollments and RCx – Temporary

Arco Educação

Customer Support Analyst ensuring high-quality communication and support for educational institutions in Brazil. Building relationships with financial representatives and resolving B2B inquiries effectively.

Posted 7/22/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Service and Customer Experience, with a strong focus on communication, relationship building, and support metrics. Proficient in maintaining data quality and operational efficiency while ensuring customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceExcellent CommunicationCX Metrics KnowledgeMicrosoft Office ProficiencyAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceCustomer SuccessSupport MetricsData Quality Management

Soft Skills

EmpathyActive ListeningAttention to DetailProactivityHigh Level of Organization

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

B2B EnvironmentStrategic AccountsCustomer Satisfaction ScoreTime to First Response

About the role

Key responsibilities & impact

Serve and support partner schools and their financial contacts across multiple communication channels, providing empathetic, clear, and efficient assistance;
Act as the primary point of contact for institutions, building relationships of trust and empathy and aligning long-term expectations;
Use active listening and sound judgment to resolve everyday inquiries and manage more complex cases;
Ensure support is delivered within agreed quality standards and operational timelines (SLAs), always aiming for maximum customer satisfaction;
Anticipate schools' needs to prevent bottlenecks and capture feedback and opportunities for continuous improvement across the customer journey;
Accurately record and update all interactions and histories in internal systems, maintaining traceability and data quality.

Requirements

What you’ll need

Experience: Previous experience in Customer Service, Customer Experience (CX), Customer Success (CS), or related areas (preferably with strategic accounts or in a B2B environment);
Excellent Communication: Impeccable verbal and written communication—clear, empathetic, concise, and appropriate for corporate and financial stakeholders;
Support Metrics: Experience with CX metrics such as TPR (Time to First Response) and CSAT (Customer Satisfaction Score);
Tools: Working knowledge of Microsoft Office (Word, Excel, PowerPoint) for organizational routines and operational record-keeping;
Personal Skills: Analytical mindset, high level of organization, proactivity, attention to detail, and active listening.

Benefits

Comp & perks

Meal allowance and/or meal voucher
Health and dental insurance
Transportation allowance
Enhanced parental leave (maternity and paternity)
Childcare assistance
Health support: partnerships with Wellhub and Zenklub
Education incentives
Discounts on airline tickets
Pet health insurance partnership
Access to Arco educational materials for employees' children
Partnerships for MBA and postgraduate programs