Executive & Administrative Assistant, IT
Raiffeisen Bank Ukraine
Claims Intake and Operations Specialist
Arch Capital Group Ltd.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Primary responsibility for all aspects of Office Administration & Claim intake for claims including Auto, General Liability, Workers' Compensation and Property
- Triaging and sorting of mail, both physical and electronic, both incoming and outgoing
- Creating, printing and mailing of letters
- Organizing meetings and maintaining office supplies and equipment
- Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams
- Open, review, categorize and scan incoming mail, route to correct location
- Post outgoing mail and outgoing Federal Express timely
- Assist with creation of letters and ensure timely routing
- Import/Export files as requested by Claims Department staff and as received from external claims parties
- Index incoming electronic correspondence and route to appropriate internal and external parties
- Manage vendors and maintain record of service/maintenance
- Coordinate with other Office Administrators/Departments
- Ensure office/breakroom supplies remain stocked
- Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
- Greet and assist visitors
- Aid in organizing office events as requested by visitors/office management
- Take on additional tasks, including setting up incoming claims and/or responding to customer inquiries via phone and email
- Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team
- Engage and participate in the Arch Experience values and continuous improvement initiatives
- Other Administrative duties as assigned by Claims Operations Manager or Supervisor
Requirements
- Skill with MS Office, Word, Excel; experience with Image Right a plus
- Must be detail oriented
- Superior customer service and communication skills required
- Excellent verbal/written communication skills
- Strong interpersonal skills
- Computer and keyboarding skills
- Ability to work in multiple systems
- High School Graduate or equivalent; some college or insurance related experience preferred
- 2 to 3 years experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above
