Aramark

Senior Accounts Receivable Manager

Aramark

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

Visit company website
✨ AI Apply
Manual Apply

Job Level

Senior

Tech Stack

Oracle

About the role

  • Oversee overall collections financial performance, including cash flow, Days Sales Outstanding (DSO), and bad debt for ARS.
  • Develop and implement strategic initiatives to improve cash flow and reduce DSO.
  • Analyze team metrics to identify trends; lead discovery projects to ensure adherence to established methods and practices, and implement remediation plans as needed.
  • Serve as Business Process Owner (BPO) for ARS receivables functions, ensuring alignment with ROI, productivity, and compliance goals.
  • Manage invoicing processes for large, multi-location clients, including the ability to consolidate billing across multiple sites, ensure accuracy in complex account structures, and coordinate with client finance teams to resolve discrepancies efficiently.
  • Provide oversight of daily collections operations, ensuring accuracy and timeliness.
  • Monitor daily workloads to ensure resolution of all items in a timely and accurate manner.
  • Create and maintain detailed workflow documentation for processes and procedures.
  • Develop and deliver meaningful reporting and insights for senior-level management.
  • Ensure timely escalation and notification of potential write-offs to appropriate stakeholders.
  • Provide leadership, planning, and direction for all areas of responsibility.
  • Establish and maintain quality measures, departmental standards, and service level agreements (SLAs).
  • Conduct regular assessments of job functions to ensure alignment between staff roles and responsibilities.
  • Promote professional development through staff education and skill enhancement opportunities.
  • Maintain departmental SLAs and ensure consistent service delivery.
  • Collaborate with corporate counsel, external attorneys, and trade organizations as needed.
  • Maintain continuous communication with internal departments to address priorities and resolve shortfalls.
  • Continuously evaluate and improve processes and procedures; coordinate and implement changes as necessary.
  • Oversee staffing, onboarding, and training for assigned functional areas.
  • Evaluate associate performance and make recommendations for annual merit increases.
  • Manage and support frontline supervisors, providing coaching, performance feedback, and development opportunities to ensure effective leadership and team performance.
  • Perform other duties as assigned that are reasonably within the scope of the responsibilities listed above.

Requirements

  • Proven experience in developing and delivering collections training programs.
  • Familiarity with managing large transactional data sets.
  • Proven experience managing invoicing processes, including the ability to consolidate billing across multiple sites and ensure accuracy in complex account structures.
  • Hands-on experience with invoicing through procurement systems such as Ariba, Coupa, and Oracle.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication abilities.
  • High attention to detail and accuracy.
  • Strong analytical and problem-solving capabilities.
  • Exceptional interpersonal skills for effective collaboration with internal and external stakeholders.
  • Customer-focused approach with the ability to handle inquiries in a friendly, courteous, and timely manner.
  • Advanced proficiency in Microsoft Office Suite, particularly Word and Excel.
  • Experience with Oracle Accounts Receivable (AR) is preferred.
  • Ability to prioritize tasks and meet tight deadlines in a fast-paced environment.
  • Capable of working independently and collaboratively within a team setting.