Aptitude Software

Customer Success Manager

• Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio.
• Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts.
• Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations.
• Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner.
• Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes.
• Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.

Senior Client Success Manager

Consultant

• Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
• Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
• Maintaining a high level of client satisfaction
• Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
• Replicating, investigating, and diagnosing issues
• Analyzing log files using standard debugging concepts
• Working closely with internal Aptitude Software teams on escalated functional and technical issues and product roadmap changes
• Documenting issues for further diagnostic or root cause isolation when needed
• Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
• Liaising with Support management in North America, the UK and Poland
• Applying a detectivistic mindset to pinpoint evidence and root causes (CSI for software)

Support Consultant

• Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
• Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
• Maintaining a high level of client satisfaction
• Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
• Replicating, investigating, and diagnosing issues
• Analyzing log files using standard debugging concepts
• Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes
• Documenting issues for further diagnostic of root cause isolation when needed
• Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
• Liaising with Support management in North America, the UK and Poland

Marketing

• Create and execute joint go-to-market initiatives with partners (system integrators, technology partners, channels)
• Collaborate with partners and internal stakeholders to design programs that extend reach, strengthen messaging, and deliver measurable pipeline
• Elevate partner marketing to be a strategic growth driver focusing on pipeline creation, joint demand generation, and intentional planning
• Define and execute partner marketing cross-channel campaigns aligned with Aptitude’s growth priorities
• Drive measurable partner-sourced pipeline contribution and report on impact
• Build compelling joint value propositions and messaging with partners
• Design and deliver co-marketing campaigns (events, content, digital, ABM) to generate leads and opportunities
• Strengthen partner enablement with tailored content, playbooks, and training
• Develop trusted relationships internally and externally to ensure joint success
• Act as connector between sales, product, and marketing teams and balance partner priorities with Aptitude’s growth objectives
• Innovate in how partnerships are leveraged to create demand and credibility

Partner Marketing Manager

Controller

• Accountable for effective operation and delivery of the Global Finance Department
• Oversee all accounting and reporting processes for Aptitude Software
• Manage preparation of annual and interim reports and other statutory reporting requirements
• Act as primary point of contact for external auditors during reporting processes
• Support global corporation tax filings and investor relations reporting
• Develop and maintain internal financial control processes and drive process improvements
• Recognise and mitigate financial risk, applying commercial decision-making
• Manage finance and accounting operations including accounts payable, accounts receivable, payroll, management accounts, external reporting and banking relationships
• Provide support and complete ad hoc projects (eg implementing Fynapse, US sales taxability)
• Mentor and develop finance team members and contribute to internal communications and company culture

Group Financial Controller

Business Development Rep

• Responsible for generating new qualified leads and opportunities for the North America sales team
• Work collaboratively with sales and marketing to define a strategic business approach to generate pipeline
• Use strong and creative prospecting skills to connect with the right prospects (cold and warm), build relationships and identify opportunities
• Work closely with AEs and Partners in region to collaboratively build and execute outreach plans
• Research and build contact plans utilising Salesforce, LinkedIn, ZoomInfo, Outreach.io, Demandbase and other tools
• Tailor outreach copy to be used in email and physical mail
• Collaborate with Sales Manager and AEs to create talk track for cold calling, which will make up to 50% of your day
• Regular joint outbound calling sessions with AEs maximising effectiveness
• Hand prospects to AEs or nurture via marketing campaigns
• Work with BDR, Sales and Marketing on designing and executing regional events and driving registrations

Senior Client Success Manager

Support Consultant

Support Consultant

Partner Marketing Manager

Group Financial Controller

Business Development Representative