Aptitude Software

Consultant

• Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
• Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
• Maintaining a high level of client satisfaction
• Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
• Replicating, investigating, and diagnosing issues
• Analyzing log files using standard debugging concepts
• Working closely with internal Aptitude Software teams on escalated functional and technical issues and product roadmap changes
• Documenting issues for further diagnostic or root cause isolation when needed
• Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
• Liaising with Support management in North America, the UK and Poland
• Applying a detectivistic mindset to pinpoint evidence and root causes (CSI for software)

Support Consultant

• Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
• Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
• Maintaining a high level of client satisfaction
• Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
• Replicating, investigating, and diagnosing issues
• Analyzing log files using standard debugging concepts
• Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes
• Documenting issues for further diagnostic of root cause isolation when needed
• Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
• Liaising with Support management in North America, the UK and Poland

Marketing

• Create and execute joint go-to-market initiatives with partners (system integrators, technology partners, channels)
• Collaborate with partners and internal stakeholders to design programs that extend reach, strengthen messaging, and deliver measurable pipeline
• Elevate partner marketing to be a strategic growth driver focusing on pipeline creation, joint demand generation, and intentional planning
• Define and execute partner marketing cross-channel campaigns aligned with Aptitude’s growth priorities
• Drive measurable partner-sourced pipeline contribution and report on impact
• Build compelling joint value propositions and messaging with partners
• Design and deliver co-marketing campaigns (events, content, digital, ABM) to generate leads and opportunities
• Strengthen partner enablement with tailored content, playbooks, and training
• Develop trusted relationships internally and externally to ensure joint success
• Act as connector between sales, product, and marketing teams and balance partner priorities with Aptitude’s growth objectives
• Innovate in how partnerships are leveraged to create demand and credibility

Partner Marketing Manager

Controller

• Accountable for effective operation and delivery of the Global Finance Department
• Oversee all accounting and reporting processes for Aptitude Software
• Manage preparation of annual and interim reports and other statutory reporting requirements
• Act as primary point of contact for external auditors during reporting processes
• Support global corporation tax filings and investor relations reporting
• Develop and maintain internal financial control processes and drive process improvements
• Recognise and mitigate financial risk, applying commercial decision-making
• Manage finance and accounting operations including accounts payable, accounts receivable, payroll, management accounts, external reporting and banking relationships
• Provide support and complete ad hoc projects (eg implementing Fynapse, US sales taxability)
• Mentor and develop finance team members and contribute to internal communications and company culture

Group Financial Controller

Business Development Rep

• Responsible for generating new qualified leads and opportunities for the North America sales team
• Work collaboratively with sales and marketing to define a strategic business approach to generate pipeline
• Use strong and creative prospecting skills to connect with the right prospects (cold and warm), build relationships and identify opportunities
• Work closely with AEs and Partners in region to collaboratively build and execute outreach plans
• Research and build contact plans utilising Salesforce, LinkedIn, ZoomInfo, Outreach.io, Demandbase and other tools
• Tailor outreach copy to be used in email and physical mail
• Collaborate with Sales Manager and AEs to create talk track for cold calling, which will make up to 50% of your day
• Regular joint outbound calling sessions with AEs maximising effectiveness
• Hand prospects to AEs or nurture via marketing campaigns
• Work with BDR, Sales and Marketing on designing and executing regional events and driving registrations

Support Consultant

Support Consultant

Partner Marketing Manager

Group Financial Controller

Business Development Representative