Consultant

• Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
• Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams to timely resolve incidents and requests
• Maintaining a high level of client satisfaction
• Obtaining detailed and accurate information relating to the business impact of client’s issues using effective questioning and troubleshooting techniques
• Replicating, investigating, and diagnosing issues
• Analyzing log files using standard debugging concepts
• Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes
• Documenting issues for further diagnostic of root cause isolation when needed
• Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
• Liaising with Support management in North America, the UK and Poland

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