Support Consultant
Aptitude Software
JavaLinuxSQLUnix
Job Level
Mid-LevelSenior
Tech Stack
JavaLinuxSQLUnix
About the role
- The key responsibilities are: Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio. Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests. Maintaining a high level of client satisfaction. Obtaining detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques. Replicating, investigating, and diagnosing issues. Analyzing log files using standard debugging concepts. Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes. Documenting issues for further diagnostic of root cause isolation when needed. Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results. Liaising with Support management in North America, the UK and Poland.
Requirements
- The key responsibilities are: Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio. Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests. Maintaining a high level of client satisfaction. Obtaining detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques. Replicating, investigating, and diagnosing issues. Analyzing log files using standard debugging concepts. Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes. Documenting issues for further diagnostic of root cause isolation when needed. Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results. Liaising with Support management in North America, the UK and Poland. That’s all important, true, but ... ... in reality the only thing that matters is to (paraphrasing Pratchett’s words) “ not only to find out whodunit, but howdunit too ” not even being sure “ what they dun ”. So, if you have that detectivistic mind-set and enough technical knowledge to pinpoint evidence - you will be very welcome in the Second Line Support team. CSI for software, yeah! Job requirements The ideal candidate will have the following skills, attributes & experience: Educated to at least Bachelor’s degree Previous experience in a similar role, Analytical mind-set, Problem-solving, Process-driven and Quick learner Self-motivated with ability to work independently. Excellent interpersonal and communication skills Advantageous Skills: Previous experience supporting enterprise finance software products Understanding of accounting principles Experience in Banking, Telco, High-Tech, or Insurance sectors Business analysis and testing experience Technical skills: Good understanding of relational databases Good knowledge of SQL language Good knowledge of Unix/Linux operating systems and tools Knowledge of software debugging and profiling tools Ability to read and understand source code in programming languages like Java/C/C++/C# Ability to create simple ad-hoc programs or scripts Availability and work pattern: Needs to cover 8 hour shifts during extended day hours (06:00 – 24:00), Being on call-out (standby) at night may be required, Occasionally cover on public holidays and weekends may be required (being on call-out rather than office work). Hybrid Sydney , New South Wales , Australia Support Apply or Apply with Indeed Share job My information Fill out the information below Full name * Email address * Phone number * Australia Australia International Afghanistan Afghanistan Photo Upload a file or drag and drop here Upload a file or drag and drop here Accepted files: PNG, JPG and JPEG up to 20MB. CV or resume * Upload your CV or resume file Upload a file or drag and drop here Upload a file or drag and drop here Accepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB. Cover letter Upload your cover letter Upload a file or drag and drop here Upload a file or drag and drop here Accepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB. Write it here instead Questions Please fill in additional questions Do you now or will you in the future require sponsorship to work in the location of this job? * Yes No Where are you located? * Please state your desired annual salary (gross). * When will you be available to start in the role? * Where did you find our job posting? * Aptitude website LinkedIn any other job portal I was referred by my Friend I was approached by Aptitude Recruiter I'm the Aptitude Employee other If in above question you’ve marked “other”, please add more details here Please share here any further relevant information that you would like us to know All fields marked with * are required. Send All done! Your application has been successfully submitted! Other jobs
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