Senior ServiceNow Engineer
Dropbox
ITSMJavaScriptServiceNow
Job Level
Mid-LevelSenior
Tech Stack
GoServiceNow
About the role
- Provide hands-on change management support to ServiceNow implementations.
- In collaboration with our client’s Digital Change Portfolio lead, leverage change management approach to deliver initiative-specific change canvas, stakeholder impact assessment, change plan, change story, kick-off materials, change risk and mitigation plan, communications & engagement plan, stakeholder readiness tracker/survey, training plan, adoption plan, lessons learned document and sustainment plan, satisfaction and benefits realization assessment.
- Upskill Client’s internal change management team on best practices for providing change management support for implementations of ServiceNow’s Customer Service Management, Case Management, and Integrated Risk Management modules.
Requirements
- Will be supporting ServiceNow implementations – knowledge of this platform is required
- Experienced change manager who has developed and implemented change management plans to support digital transformation projects
- Change management support for ServiceNow implementations
- Workshop facilitation
- Complex stakeholder management
- Assets: Experience working services, federal crown corporation
