Apside

ServiceNow

• Provide hands-on change management support to ServiceNow implementations.
• In collaboration with our client’s Digital Change Portfolio lead, leverage change management approach to deliver initiative-specific change canvas, stakeholder impact assessment, change plan, change story, kick-off materials, change risk and mitigation plan, communications & engagement plan, stakeholder readiness tracker/survey, training plan, adoption plan, lessons learned document and sustainment plan, satisfaction and benefits realization assessment.
• Upskill Client’s internal change management team on best practices for providing change management support for implementations of ServiceNow’s Customer Service Management, Case Management, and Integrated Risk Management modules.

ServiceNow Change Manager

Data Engineer

• Lead delivery of data on data and analytics platform; design and implement cloud-native data engineering solutions
• Design, build and implement batch and real-time data pipelines with automated, repeatable delivery aligned to enterprise data governance standards
• Develop and propose design patterns that address access and query patterns, data consumption and internal architecture standards
• Collaborate with stakeholders across the business, data scientists and IT to refine data requirements and support analytics initiatives
• Increase speed of data onboarding to the Data and Analytics platform
• Build robust data pipelines to enable larger data consumption
• Improve data pipeline development quality through DevSecOps practices

Senior Data Engineer

Data Analyst

• Collects, documents, and analyzes information management and data requirements
• Designs and implements data solutions using client’s data platform technologies
• Creates, reviews and validates conceptual, logical, and physical data models of applications to determine compatibility and fit with architectural principles and optimal solution design.
• Designs, creates and optimizes data flows for migration methods of existing data.
• Works collaboratively with information governance analysts and data architects to ensure that data models and structures are compliant with governance standards.
• Communicates requirements, issues, and options for resolutions to various stakeholders and tailors messages to the audience.
• Understand existing applications, data stores and structures, data flows and elements.
• Reverse engineer legacy ETL to modernize it for the enterprise data platform
• Design and implement future state architectures and data solutions

Business Analyst

• Lead business analysis efforts for an investments management platform, including troubleshooting, reporting, and team alignment
• Act as the primary liaison between business users and technical teams, ensuring clear communication and iterative product refinement
• Facilitate alignment meetings and support requirement discovery, development, and testing
• Contribute to the development of team-level Objectives and Key Results (OKRs)
• Support upgrading testing activities and coordinate issue resolution with vendors
• Collaborate with business lines to define and execute effective test strategies
• Define and validate business requirements for software enhancements and guide development teams
• Troubleshoot financial transaction issues and coordinate reporting enhancements
• Provide expert analysis on investment data inconsistencies and reporting challenges
• Collaborate with IT architects to support strategic planning and roadmap development
• Adapt and refine Agile and business analysis practices and promote best practices in requirement gathering and stakeholder engagement

ServiceNow Change Manager

Senior Data Engineer

Data Analyst

Senior Business Analyst