Apside

ServiceNow

• Develop, plan and monitor project schedules using Microsoft Project effectively
• Apply effort management and resource optimization principles
• Coordinate and supervise multiple resources in a matrix environment
• Organize and lead project steering committees and project follow-up meetings
• Ensure adherence to defined cost, schedule and scope constraints
• Identify, assess and manage project-related risks
• Provide regular monitoring of project progress and produce status reports
• Apply project management principles in accordance with PMI methodology

ServiceNow Project Manager

QA Engineer

• Collaborate with developers, business analysts, and product owners to translate requirements into test plans and test cases.
• Perform gap analysis between technical specifications and business requirements.
• Review product design and user stories for clarity and testability; apply risk-based testing and report assessments.
• Develop comprehensive test plans and detailed test cases based on business and technical requirements.
• Execute smoke, functional, integration, regression, data migration, end-to-end, and performance testing of COTS/SaaS applications.
• Document test results clearly and consistently; report defects using tools like Azure DevOps or Jira.
• Ensure timely resolution of defects and provide product feedback.
• Contribute to automation testing efforts using tools such as Robot Framework, Cucumber, or Selenium.
• Support User Acceptance Testing (UAT) and contribute to continuous improvement of QA standards.

Senior QA Analyst

Analyst

• Administrer, configurer et maintenir les environnements Windows Server 2019/2022/2025
• Mettre en place, administrer et assurer le suivi des environnements System Center Configuration Manager (SCCM)
• Gérer les infrastructures de sécurité liées aux certificats (SSL, signature de code)
• Administrer les environnements de stockage NAS et SAN
• Effectuer l’installation, le branchement et la configuration des serveurs physiques
• Déployer et opérer les solutions de supervision et de gestion de performance via System Center Operations Manager (SCOM)
• Participer à l’élaboration des architectures technologiques et aux recommandations stratégiques en matière d’infrastructure
• Assurer la gestion proactive des incidents, des changements et des mises à jour dans l’environnement serveur
• Produire la documentation technique, incluant les procédures d’exploitation et les meilleures pratiques
• Collaborer avec les équipes de projets, de sécurité et d’exploitation afin d’assurer une intégration fluide des solutions

Analyste senior – Infrastructure technologique

• Configurer, développer et intégrer les modules ServiceNow (ITSM, ITOM-ITAM, CSM, Employee Service Foundation/HRSD, SecOps, AppEngine)
• Concevoir et implanter des solutions évolutives répondant aux besoins d’affaires et aux exigences de sécurité
• Collaborer avec les parties prenantes pour analyser les requis fonctionnels et techniques, proposer des améliorations et optimiser les processus
• Participer aux phases de tests, de déploiement et de mise en production
• Fournir un soutien technique de deuxième et troisième niveau pour la plateforme ServiceNow
• Contribuer à l’adoption et à l’amélioration continue de la plateforme, notamment dans le cadre de projets de gestion du changement (OCM)
• Veiller au respect des normes de sécurité et de conformité en cybersécurité

Développeur ServiceNow

• Provide hands-on change management support to ServiceNow implementations.
• In collaboration with our client’s Digital Change Portfolio lead, leverage change management approach to deliver initiative-specific change canvas, stakeholder impact assessment, change plan, change story, kick-off materials, change risk and mitigation plan, communications & engagement plan, stakeholder readiness tracker/survey, training plan, adoption plan, lessons learned document and sustainment plan, satisfaction and benefits realization assessment.
• Upskill Client’s internal change management team on best practices for providing change management support for implementations of ServiceNow’s Customer Service Management, Case Management, and Integrated Risk Management modules.

ServiceNow Change Manager

Data Analyst

• Collects, documents, and analyzes information management and data requirements
• Designs and implements data solutions using client’s data platform technologies
• Creates, reviews and validates conceptual, logical, and physical data models of applications to determine compatibility and fit with architectural principles and optimal solution design.
• Designs, creates and optimizes data flows for migration methods of existing data.
• Works collaboratively with information governance analysts and data architects to ensure that data models and structures are compliant with governance standards.
• Communicates requirements, issues, and options for resolutions to various stakeholders and tailors messages to the audience.
• Understand existing applications, data stores and structures, data flows and elements.
• Reverse engineer legacy ETL to modernize it for the enterprise data platform
• Design and implement future state architectures and data solutions

Data Engineer

• Lead delivery of data on data and analytics platform; design and implement cloud-native data engineering solutions
• Design, build and implement batch and real-time data pipelines with automated, repeatable delivery aligned to enterprise data governance standards
• Develop and propose design patterns that address access and query patterns, data consumption and internal architecture standards
• Collaborate with stakeholders across the business, data scientists and IT to refine data requirements and support analytics initiatives
• Increase speed of data onboarding to the Data and Analytics platform
• Build robust data pipelines to enable larger data consumption
• Improve data pipeline development quality through DevSecOps practices

Senior Data Engineer

Business Analyst

• Lead business analysis efforts for an investments management platform, including troubleshooting, reporting, and team alignment
• Act as the primary liaison between business users and technical teams, ensuring clear communication and iterative product refinement
• Facilitate alignment meetings and support requirement discovery, development, and testing
• Contribute to the development of team-level Objectives and Key Results (OKRs)
• Support upgrading testing activities and coordinate issue resolution with vendors
• Collaborate with business lines to define and execute effective test strategies
• Define and validate business requirements for software enhancements and guide development teams
• Troubleshoot financial transaction issues and coordinate reporting enhancements
• Provide expert analysis on investment data inconsistencies and reporting challenges
• Collaborate with IT architects to support strategic planning and roadmap development
• Adapt and refine Agile and business analysis practices and promote best practices in requirement gathering and stakeholder engagement