Appspace

Customer Success Manager

• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
• Maintain a high level of team engagement and motivation
• Effectively manage up to 10 team members
• Serve as first escalation point for CSAT issues and employee process questions
• Responsible for all of your team’s ARR
• Report on churn risks and mitigation efforts
• Account assignment and rebalancing
• Data analysis to proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks
• Be responsible for the metrics and results of your team
• Serve as a coach and mentor, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Develop, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities
• Maximize efficiency in a constantly changing and growing environment
• Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers
• Coordinate with recruiting and internal teams to recruit, hire, and train new team members.

Customer Success Team Manager

Team Manager, Customer Success

Sales

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospective customers
• Work closely with strategic partners and channel community and partner with Account Executive peers or sell directly to buyers
• Drive revenue growth through ongoing pipeline development and deal-winning activities
• Take a leadership role driving Appspace Employee Comms sales for assigned territory
• Target accounts to acquire new Appspace customers and upsell/cross-sell to existing accounts
• Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners
• Build and execute an innovative business plan with strategic partners and channel community
• Present and demonstrate the Appspace story and Employee Comms capabilities in early sales stages and coordinate additional resources
• Engage cross-functional resources from Engineering, Marketing, IT, and others as needed to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities within assigned territory
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Product Sales Specialist

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospects
• Work closely with strategic partners and channel community to enhance relationships and drive new partnerships
• Partner with Account Executives or sell directly to buyers to drive revenue growth through pipeline development and deal-winning activities
• Target accounts for new customer acquisition and upsell/cross-sell within existing accounts
• Present and demonstrate the Appspace Employee Comms capabilities in early sales stages and coordinate additional resources as needed
• Build and execute innovative business plans with partners and channel community to meet customer needs
• Engage with cross-functional teams (Engineering, Marketing, IT) to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities to deliver sales results
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Account Manager

• Define, build and lead Appspace’s embedded technologies partnerships with consulting firms, professional service firms, and hardware OEMs
• Act as subject matter expert to drive quantifiable results (mindshare, reputation, influenced pipeline, ARR) with global consulting and OEM partners
• Partner with global consulting firms, hardware OEM partners, and enterprise organizations to position Appspace as the foundation for hardware and software solutions
• Collaborate closely with Appspace sales, engineering, product, and marketing teams to drive positive business outcomes
• Support a small, strategic portfolio of partners globally and report to the VP of Global Partnerships
• Create a vibrant channel focused on consulting firms and hardware OEMs and drive awareness through events, strategy sessions, sponsored speaking engagements, and other activities
• Educate external partners and resellers on Appspace products, partner programs, and enablement tools; deliver sales and technical presentations
• Educate internal teams on embedded product offerings, positioning, and demonstrations to inform customers and build pipeline
• Uncover coinvestment opportunities (events, campaigns, associations) to drive awareness and pipeline
• Provide weekly updates and report revenue forecasts, influenced pipeline, and closed sales
• Develop campaigns and strategies to differentiate Appspace within global consulting and hardware OEM partners
• Introduce and engage internal colleagues across sales, marketing, engineering, and product to establish redundant communication channels with strategic partners
• Remote role with approximately 40% travel required

Partner Account Manager, Embedded Technologies

• Appspace: creating better work experiences via a Workplace Experience Platform
• Role: Embedded Technologies Partner Account Manager driving channel partnerships with consulting firms and hardware OEMs
• Act as subject matter expert to drive mindshare, influence, pipeline opportunities, and ARR with strategic partners
• Partner closely with industry leaders and establish Appspace as the nucleus of partner workplace solutions
• Drive awareness through events, strategy sessions, speaking engagements, and campaigns
• Educate external partners and internal teams on Appspace products, partner programs, and enablement tools
• Uncover coinvestment opportunities and develop campaigns that differentiate Appspace
• Report weekly updates, revenue forecasts, influenced pipeline, and closed sales
• Position requires ~40% travel and collaboration with sales, engineering, product, and marketing teams

Customer Success Team Manager

Team Manager, Customer Success

Product Sales Specialist

Product Sales Specialist

Partner Account Manager, Embedded Technologies

Partner Account Manager – Embedded Technologies