Customer Service Representative
Academy of Art University School of Game Development
Customer Service Representative
APCO Holdings, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide Best-In-Class customer service to inbound coverage and/or general claims questions from customers (contract holders, dealers, agents, shops etc.)
- Handle a high volume of incoming calls within service metrics
- Answer customer questions, resolve issues or transfer call to the appropriate agent and/or department
- Update system with new or updated information
- Proactively communicate with key stakeholders (vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience
- Ensure timely, accurate and consistent file documentation
- Monitor call queues and ensure agent availability through proper use of AUX codes
- Anticipate and meet all customer needs (internal and external)
- Embrace and support core values and a CI environment
- Other duties as assigned
- Reports to Manager, Escalations
Requirements
- High School Diploma required
- Strong organizational and customer service skills
- Excellent verbal and written communication skills
- Ability to adapt to shifting priorities
- Ability to articulate relevant information and directions in an organized and concise manner
- Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources
- Requires the ability to maintain confidential information and work independently and as a member of a team
- Learning mentality and ability to develop skills
- Must have an area in the home free from distractions and noise, with a desk and chair setup, and a wired internet connection
Benefits
- This position is remote (work from home)
- APCO/GWC will provide the computer and related interface hardware
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicefile documentationtypingcomputer software proficiency
Soft skills
organizational skillsverbal communicationwritten communicationadaptabilityattention to detailteamworkindependencelearning mentality
Certifications
High School Diploma
