Product Manager

• Define and execute strategy for conversational AI across customer and/or employee experience.
• Manage product roadmap for AI assistants, balancing delivery and innovation.
• Prioritize AI product portfolio using data-driven insights for impact.
• Drive automation benefits to reduce contact volumes and boost productivity.
• Track KPIs and outcomes, ensuring continuous improvement and performance.
• Collaborate with operations for adoption and readiness across channels.

Product Owner – Conversational AI Products

AI Engineer

• Collaborating to support the achievement of project or business outcomes such as process mapping and change transition as well as the technical implementation of the data and AI processes.
• Working alongside Teams in Customer Resolutions, Data Portfolio, ANZ*Plus, Assurance as well as key support partners in Risk, Technology and Operations.
• Actively participating in feedback processes to develop and refine solutions leveraging large language models.
• Establishing the analytic development process to continuously refine these models and deploy new models/model versions in a controlled and measured way, including establishing best practices for change management.
• Addressing and solving complex business issues using large amounts of data (structured and unstructured).
• Understanding the application of Generative AI in a cloud data & analytic eco-system.
• Designing, building, deploying, monitoring, and assessing relevant models for implementation as AI Agents in the complaints management value chain.
• Identifying data from a variety of sources to combine, synthesize and analyze to support complaints quality management processes.

AI Engineer – 9 Month Fixed-term Contract

Business Analyst

• Lead business analysis activities across complex projects
• Ensure business objectives are effectively translated into robust technical solutions
• Manage teams to deliver successful outcomes
• Analyze, define, and refine requirements
• Facilitate workshops and discussions to elicit and refine requirements
• Collaborate with developers, testers, and stakeholders to define technical solutions
• Prepare comprehensive documentation including use cases and prototypes
• Act as a liaison between business and IT teams

Lead Technical Business Analyst

• Responsible for the technical analysis of requirements, designs, solution quality to support engineering activities
• Elicit, understand, validate and document requirements for business issues, functions, and processes
• Support the delivery of solutions through the SDLC and Agile delivery methodologies
• Collaborate in Agile/Scrum environments, participating in ceremonies such as sprint planning, backlog grooming, and retrospectives
• Act as a bridge between business and IT, ensuring solutions meet user expectations and business goals
• Engage in continuous improvement by identifying opportunities to streamline business processes and reduce manual effort

Technical Business Analyst

Scrum Master

• Embed a culture of continuous learning, empowerment, rapid experimentation, adaptability, and collaboration
• Guide and coach teams to follow the agility principles and practices that work best for the team, helping everyone understand the theory, practices, principles, and values of agility through servant leadership
• Coaching team members on the facilitation of key ceremonies and role modelling best practice where helpful
• Improving the flow of work
• Enabling delivery and helping foster a strong team culture
• Support and coach the teams on agility, practices, frameworks, tools
• Support the creation and delivery of agility training and workshop material for use across ANZ
• Guide and coach teams to become self-organised
• Support teams to inspect, adapt, and self-assess to continuously improve delivery
• Improve transparency of work, processes, and impediments within teams and across CoEs
• Facilitate the removal of impediments and coaching others to do the same
• Foster a safe and trusting environment where conflicts can be navigated in a healthy way without fear of blame

Enterprise Agile Coach

Consultant

• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Banking Consultant

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Customer Support

• You’ll handle 50–60 personalised customer interactions each day, offering support across retail banking, credit cards, dispute resolution, and digital self-service tools.
• Your day will be dynamic—resolving technical issues, assisting with lost or stolen cards, and addressing fraud or scam concerns with empathy and efficiency.
• You’ll bring a tech-savvy mindset, using your digital know-how to guide customers through online banking tools and empower them to bank smarter.
• With your problem-solving skills and calm under pressure, you’ll navigate complex situations while keeping customer satisfaction and risk management top of mind.
• You’ll spot opportunities to add value, connecting customers with the right products and services to meet their needs.

Customer Service Consultant

Data Analyst

• Shape the Future of Risk Management: Partner with NFR Framework and Governance teams, as well as business stakeholders, to develop our non-financial risk reporting and dashboards using the preferred solutions, Tableau and GCP (RDH).
• Be a Data Detective: Dive into data, industry research, and feedback—both numbers and stories—to uncover what our business truly needs.
• Master Your Craft: Use your expertise to translate business requirements into optimal solution.
• Design Solutions That Stick: Bring your ideas to life through engaging presentations and prototypes.
• Focus on What Matters Most: Help plan releases and prioritise the backlog, ensuring our efforts align with strategic goals.
• Keep the Release Train Running: Clarify and confirm features and epics, ensuring everyone’s on the same page.
• Tell the Story, Drive the Change: Work with Change colleagues to craft compelling narratives and learning resources that make complex concepts simple and help embed NFR reporting across the business.
• Unite Diverse Voices: Support the rollout of NFR reporting and dashboards, respond to questions, and foster a collaborative environment where everyone can contribute to great outcomes.
• Grow Yourself: Invest in your own learning and development, while supporting your colleagues to grow and succeed alongside you.

Senior Data Analyst

Risk

• Overseeing enterprise-wide adherence to the Data Risk Framework and associated policies
• Identifying thematic issues and insights associated with Data Management, Privacy and Records Risks.
• Overseeing compliance with obligations/ policy requirements and identification of opportunities for control simplification
• Central observability for active monitoring of policy violations.
• Ongoing compliance monitoring of adherence to data policies, and associated standards.
• Assess whether the level of risk exposure across divisions is within risk appetite
• Ensure that cross-business risk exposure and remediation are well understood
• Provide guidance on identification, assessment and mitigation (or acceptance) of current and emerging data risks to Div. Risk Officers
• Monitor and oversight the data quality issues management process
• Monitor, review and challenge the progress of divisions and functions in delivering their associated data roadmaps

Senior Manager – Data Risk Oversight

Content Writer

• Support the reviewing, drafting, and maintaining all privacy-related content
• Review, draft, and refine privacy notices and policies for both internal and external audiences
• Translate complex regulatory requirements into clear, user‑friendly, and actionable guidance
• Collaborate cross‑functionally with Legal, Compliance, and business teams
• Create templates and guidelines to ensure consistent and clear communication on privacy-related matters
• Support privacy awareness initiatives by creating engaging, informative content

Data Privacy Content Writer

• Facilitating the discovery and update of the customer facing collections notices across Divisions to achieve ADM compliance
• Facilitate the Risk Assessments (PIA – Privacy Impact Assessment) for identified ADMS
• Demonstratable experience of writing enterprise wide documentation (eg: frameworks, process, operating model)
• Developing outputs that are fit-for-purpose, accurate and meet the requirements of the business
• Building and maintaining relationships with internal and external stakeholders
• Adhering to established ANZ policy and procedures
• Demonstratable experience of being part of project and program practices
• Supporting the analysis of project and program risks and issues
• Adhering to change control processes and requirements traceability throughout the life of the project

Privacy Governance Specialist – 12M FTC

Operations

• Meet or exceed quality assurance standards
• Apply high level of judgement in assessing applicant’s loan account arrangement
• Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
• Ensure all research and investigation is accurately recorded including supporting evidence and documentation
• Ensure cases are processed in compliance with current policies, guidelines
• Process items/events with timeliness and accuracy
• Meet or exceed productivity standards
• Handle queries from ANZ customers & staff
• Exercise thorough credit worthiness assessment and sound decision-making
• Effectively communicate all credit decisions
• Achieves progression to appropriate skill levels within agreed timeframes

Operations Support Officer

• Document business processes, workflows, and technical specifications for foundational technology projects
• Build and maintain effective relationships with peers, colleagues, managers, and other key stakeholders
• Lead & participate in Daily Standups, Planning, Ceremonies, Reviews and Retrospectives
• Shape and sustain the analysis approach in a complex environment
• Support the Project Manager and Senior Technical Leads to ensure delivery meets critical program timelines
• Contribute to managing risks and issues using the ANZ Delivery Framework

Senior Business Analyst

• Create positive and personalised experiences for customers across inbound interactions
• Provide accurate information and support on Everyday Banking products, services, and processes
• Resolve customer enquiries efficiently while identifying opportunities to improve outcomes
• Build trust through active listening, empathy, and clear communication
• Work collaboratively within a team focused on people, customer experience, risk, and performance
• Uphold Suncorp Banks’s purpose of building futures and protecting what matters

Product Owner – Conversational AI Products

AI Engineer – 9 Month Fixed-term Contract

Lead Technical Business Analyst

Technical Business Analyst

Enterprise Agile Coach

Banking Consultant

Banking Consultant

Customer Service Consultant

Senior Data Analyst

Senior Manager – Data Risk Oversight

Data Privacy Content Writer

Privacy Governance Specialist – 12M FTC

Operations Support Officer

Senior Business Analyst

Banking Consultant – Contact Centre