ANZ

Assistant Manager

ANZ

full-time

Posted on:

Location Type: Office

Location: Parramatta • Australia

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About the role

  • Proactively developing and maintaining a detailed understanding of the customer’s business and financial needs
  • Acting in the best interest of the customer and applying a customer-centric approach, to support the customer’s business needs with suitable products and services
  • Providing appropriate solutions towards account maintenance and customer needs
  • Maintaining a well-managed portfolio compliant with all relevant policies and procedures
  • Maintaining control of workflows across all compliance and customer fulfilment process
  • Collaborating with product partners and other stakeholders to fulfil customer needs

Requirements

  • Prior experience in a commercial banking frontline roles and commercial lending
  • Ability to help manage strong customer relationships by handling service queries and solving minor issues
  • Strong communication skills to assist customers effectively
  • Attention to detail when reviewing agreements and contracts
  • Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
  • Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
  • Familiarity with risk management concepts, particularly in credit risk, risk and market risk
  • Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti- money laundering)
Benefits
  • access to health and wellbeing services
  • discounts on selected products and services from ANZ
  • flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commercial bankingcommercial lendingcredit assessmentrisk managementcredit riskmarket riskKYCAML
Soft Skills
customer-centric approachstrong communicationattention to detailrelationship managementproblem-solvingmultitasking