Anthology Careers

Engineer

• Administer, monitor, and maintain Avaya Aura Communication Manager, Experience Portal, Session Manager, System Manager, and associated voice applications
• Perform regular upgrades, patches, and updates for Avaya systems, ensuring compliance with vendor recommendations and security standards
• Troubleshoot and resolve Tier 2/3 voice and telephony-related incidents, escalating to Avaya support as necessary
• Design, configure, and manage outbound campaigns (voice, SMS, email) through Avaya POM
• Work with business teams to implement customer engagement strategies, call treatment logic, and campaign reporting
• Optimize campaign performance, dialer pacing, and call completion rates
• Monitor campaign execution and provide operational support to ensure SLAs and compliance requirements are met
• Ensure seamless integration between Avaya platforms, CRM systems, and third-party applications
• Collaborate with IT, contact center operations, and business stakeholders to support engagement initiatives
• Maintain SIP trunking, call routing, IVR flows, and voice gateways
• Maintain accurate technical documentation, configuration records, and change logs
• Generate and analyze system and campaign reports to recommend improvements

Telecom Engineer I

Accountant

• Report to the Manager, Accounting with primary responsibility of ensuring timely accurate closing of the corporate accounting records
• General ledger recording within Finance department
• Prepare and record monthly revenue journal entries in compliance with ASC 606 and company policies
• Ensure proper recognition of product, service, and subscription revenues, including deferred revenue
• Review customer contracts and assess revenue impact based on accounting guidance
• Assist with monthly, quarterly, and year-end close activities related to revenue
• Reconcile revenue-related accounts (deferred revenue, accounts receivable, unbilled revenue)
• Prepare revenue-related schedules, flux analyses, and supporting documentation for financial statements
• Support external and internal audit requests by providing revenue schedules, reconciliations, and supporting documentation
• Maintain compliance with SOX/internal controls related to revenue processes and ensure adherence to GAAP and company accounting policies
• Partner with Sales, Billing, and FP&A teams to resolve revenue-related issues and review customer invoices for billing accuracy
• Identify and implement process improvements to streamline revenue recognition and reporting
• Assist in system enhancements related to revenue and billing and support special projects (new product launches, system implementations, revenue forecasting)
• Provide ad-hoc analysis and reports to management as needed

Accountant II

Technical Writer

• Researching, outlining, writing, and editing new and existing documentation for Anthology products including Blackboard
• Writing for a variety of audiences, from non-technical end users to developers, system administrators, and integrators
• Independently gathering information from subject matter experts to develop, organize, and write help content
• Obtaining a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Collaborating with design, product management, and developers to ensure that documentation supports a clear and useful user experience
• Assisting in planning, scheduling, and tracking documentation work to meet product release dates
• Adhering to quality presentation standards and visual and architectural consistency
• Contributing to doc standards, including participating in peer editing
• Gathering user feedback on documentation to improve usability
• Preparing English content for localization for global audiences
• Assisting in website maintenance and organization
• Assisting with user research to evaluate the quality of the end user experience
• Representing Anthology at customer events in person and virtually, as needed

Technical Writer II

Customer Success Manager

• Serving as the primary customer contact relative to service delivery needs and Management
• Understanding customer business objectives and managing service delivery expectations
• Facilitating and coordinating customer and internal stakeholder communication
• Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products
• Configuring, integrating and developing Anthology Reach and Raise business solutions
• Assisting business owners in translating concepts and requests to written requirement
• Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommending system configurations and proposes business solutions where appropriate
• Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
• Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
• Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
• Performing ad-hoc system training as needed
• Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
• Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
• Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
• Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements
• Creating and updating Salesforce cases for activity management
• Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication
• This role requires occasional travel

Application Consultant II, D365 CRM

Recruitment

• Perform Student Success interviews, perform onboarding related tasks, and ensure relevant data is entered into multiple recruiting systems in a prompt and accurate manner
• Reviewing resumes and selecting qualified candidates to interview
• Scheduling and conducting professional interviews and making new hire recommendations
• Collecting, managing, and filing of personnel related paperwork to include new hire paperwork
• Creating offer letters, background check submissions, and administering new hire package through Emptrust
• Performing follow-up to ensure that paperwork is returned in a timely and accurate manner
• Validating and entering HR data for domestic equipment shipments
• Responding to routine inquiries from candidates outside the company, such as next steps in the hiring process; ensuring applications are updated
• Performing routine weekly data reports on onboarding and hiring metrics
• Handling multiple job tasks at one time and escalating issues in a timely manner

Seasonal Recruiter

Data Scientist

• Prototyping of complex AI and ML based solutions for our products and custom AI/ML model development, training and evaluation
• Participation in client-facing user research in order to gather feedback on prototypes
• Interfacing with engineering teams from Anthology and helping them to take advantage of our own and external AI/ML models, as well as, advance analytics in their products
• Exploration and statistical analysis of data to support internal company decisions and to demonstrate our thought leadership in the EdTech space
• Working with our partners (AWS, Microsoft, Snowflake, and others) in order to grow and improve our AI/ML toolbox and knowledge
• Occasional travel within to the U.S. or Europe may be required

Senior Data Scientist

Support Engineer

• Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries.
• Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.
• Document customer issues, reproduce and gather details on reported problems through resolution or escalation to Tier 2.
• Draft, review, and publish product bugs/fixes into Knowledge Base.
• Represent Customer Support in internal product meetings and external customer reviews.
• Provide outstanding customer service and represent the voice of the customer.

Associate Technical Support I

Technical Support Associate II

Product Marketing

• Serve as strategic leader for Anthology’s flagship solution
• Define and lead in-product messaging strategy using Pendo
• Collaborate with Product Managers on user journey mapping and in-product interventions
• Develop and execute feature adoption strategies
• Manage and develop a team of 3 specialists
• Lead creation of video content and product guides
• Oversee development of roadmap presentations
• Support sales enablement materials and training content
• Partner with field marketing to localize messaging
• Collaborate with customer success to identify adoption barriers

Senior Product Marketing Manager – Product Engagement

Cloud Engineer

Associate Cloud Engineer I

Manager

Manager, Implementation Consulting

Consultant

• The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure regarding Anthology’s products.
• More than a technical point of contact, the Technical Account Manager is a personal advocate working on a client’s behalf to help proactively prevent issues before they arise, as well as escalating and driving the resolution of incidents that do occur.
• Primary responsibilities include: Account Management roles and responsibilities; Developing and fostering strong customer relationships; Identifying and evaluating business processes and assisting in defining accurate and efficient best practices; Meeting specific customer satisfaction goals
• Development roles and responsibilities: Developing T-SQL customizations; Developing custom automations using Workflow technology; Developing custom reports using SSRS or PowerBI
• Additional roles and responsibilities: Troubleshooting technical problems and answering general support questions for our various Anthology products; Maintaining documentations of customizations, integrations, and environment details; Consulting with customers on technical issues and recommending sound solutions; Solving unexpected complex issues to maintain operational efficiency; Providing feedback to the development team on issues pertaining to each product; Performing on-call duties during holidays, nights, and weekends as needed
• The Candidate: Required skills/qualifications: Bachelor’s degree in CIS or related field or equivalent experience; At least 5 years’ experience coding, debugging with Microsoft T-SQL programming; Experience with OData and REST APIs; Demonstrated ability to prioritize and multitask in a deadline driven high pressure environment; Experience with Windows Server, including IIS; Ability to build knowledge and skill in Anthology products; Fluency in written and spoken English; Preferred skills/qualifications: Experience writing reports in SSRS or PowerBI; Ability to develop in C# or VB.NET; Experience working with Azure; Azure Developer Associate certification; Experience managing, coaching, and mentoring customer’s development teams to achieve high performance results

Senior Technical Consultant

Product Designer

• Playing a critical role in understanding our customers' motivations, goals, needs, behaviors, pain points and expectations to inform design and product decisions
• Advocating for the user throughout the product lifecycle, engaging with customers through research and feedback sessions, site visits, usability testing, focus groups and user conferences to inspire ideas and inform design decisions
• Triangulating data from research and other sources (such as data analytics and sales) to glean insights and actionable recommendations for our product teams
• Combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centered solutions
• Prototyping, testing, and iterating.
• Jumping between ‘discovery’ mode (prototyping ideas and seeking feedback) and ‘delivery’ mode (nailing the flow, interactions, and accessibility)
• Addressing short-term design needs and delivering value to users incrementally, while making strides towards long term vision
• Working collaboratively within product teams as a peer with product managers, developers and data scientists to bring your ideas to life, and contribute to the strategic product vision
• Being autonomous. Taking full ownership of your work and responsibility for every detail, every step of the way, from whiteboard sketching to high-fidelity designs, to what is finally shipped
• Taking an active role in our design community, sharing ideas, upskilling in how to best use AI and contributing to our lunch and learns

Senior Product Designer

• Define and execute a knowledge management strategy aligned with business goals.\n• Develop and maintain a centralized repository of proposal content, templates, boilerplate language, and FAQs.\n• Implement and manage knowledge management systems to support proposal development.\n• Advocate for continuous improvement in proposal content quality and knowledge workflows.\n• Capture and convert tacit knowledge from SMEs into reusable assets.\n• Monitor usage and effectiveness of knowledge assets using KPIs and analytics.\n• Provide training and support to proposal teams on knowledge tools and best practices.\n• Communicating and influencing at a mid-level individual contributor capacity.\n• Coaching subject matter experts in persuasive writing and proposal best practices