Anthology Careers

Customer Success Manager

• Developing strong relationships with customers centered on ensuring their success
• Executing prescriptive playbooks based on customer need
• Conducting partnership reviews with customers
• Promoting customer engagement in the online Blackboard Community
• Working with Marketing to organize engaging webinars and events
• Assisting Regional Sales Managers with opportunities for cross-sell and upsell
• Serving as an internal advocate for the customer
• Maintaining accurate records of key contacts and engagements
• Projecting a favorable public image of the company

Customer Success Manager, Blackboard

Product Marketing

• Own the go-to-market strategy for Blackboard’s products in the federal, state and local government, and corporate/workforce learning markets
• Drive the GTM strategy to hit pipeline and bookings targets
• Own positioning and messaging for the BizGov segment
• Lead go-to-market strategy discussions and planning for campaigns
• Own competitive intelligence for the BizGov segment
• Build and maintain sales enablement materials
• Support new logo and customer marketing campaigns
• Represent Blackboard’s BizGov perspective in event content, analyst briefings, and external communications

Product Marketing Manager – Business, Government

Growth Marketing

• Own the integrated campaign calendar for new logo acquisition in the EMEA & APAC segment, with pipeline targets defined for every program.
• Translate GTM positioning and competitive differentiation from the GTM Marketing team into compelling, audience-specific campaign narratives and assets.
• Execute multi-channel campaigns spanning paid media, email, content syndication, webinars, and field event integration.
• Design and run ABM programs for target accounts across the EMEA & APAC universe — account-based thinking is core to this role, not optional.
• Support Blackboard’s visibility in AI-generated research environments (GEO), coordinating with the VP GTM on which prompts and themes buyers are searching.
• Partner with Marketing channel teams to ensure programs compound ROI rather than run in isolation.
• Build AI-native workflows for always-running campaign analysis, audience personalization, and performance optimization — and share what you’re building with the broader team.
• Own Blackboard’s presence at third-party conferences in EMEA & APAC, including BETT, EDUTech Asia, and other EMEA & APAC sector events.
• Manage regional field activation programs — road shows, executive dinners, partner-hosted events — tied to pipeline goals in specific accounts or geographies.
• Serve as a key campaign contributor to BbT26, Blackboard’s flagship customer event, ensuring field and campaign strategies are coordinated.
• Build and own post-event attribution models: every event investment is measured against pipeline sourced, pipeline influenced, and closed won contribution.
• Coordinate logistics and agency relationships for event execution; manage event budgets and vendor contracts.
• Own a direct pipeline contribution target — not just activity metrics. You hold a number, review it weekly, and course-correct when programs underperform.
• Work with Marketing Intelligence to define campaign-level pipeline targets and track performance against them.
• Leverage intent data and buying signals from the Marketing Intelligence team to prioritize campaign audiences and personalize outreach.
• Build and maintain multi-touch attribution to ensure campaign contribution is accurately captured across the full funnel.
• Flag expansion signals — customer engagement patterns, advocacy activity, product usage — to the Customer Growth & Advocacy team so post-sale programs can act on them.
• Brief and collaborate with Content and Brand teams to develop campaign assets: landing pages, nurture emails, one-pagers, and digital ads.
• Coordinate with Marketing Ops to ensure proper list segmentation, lead routing, and campaign tracking in HubSpot and Salesforce.
• Align with Product Marketing on sales enablement and ensure campaign messaging is consistent across GTM teams.
• Develop field-specific assets — event booth briefs, executive event guides, post-event nurture sequences — that connect field presence to campaign pipeline.
• Own campaign performance reporting: pipeline contribution, MQL-to-SQL ratios, closed won rates, cost per opportunity, and event ROI.
• Continuously test and optimize campaign elements — messaging, creative, CTAs, audience segments — to improve performance.
• Present campaign results and recommendations at weekly pipeline reviews; come with a point of view, not just a dashboard.
• Influence without authority: work across Sales, CS, and Marketing to ensure campaigns are well-supported and properly credited.

Senior Growth Marketing Manager, EMEA/APAC

• Own the integrated campaign calendar for new logo acquisition in the Business & Government segment, with pipeline targets defined for every program.
• Translate GTM positioning and competitive differentiation from the GTM Marketing team into compelling, audience-specific campaign narratives and assets.
• Execute multi-channel campaigns spanning paid media, email, content syndication, webinars, and field event integration.
• Design and run ABM programs for target accounts across the Business & Government universe — account-based thinking is core to this role, not optional.
• Support Blackboard’s visibility in AI-generated research environments (GEO), coordinating with the VP GTM on which prompts and themes buyers are searching.
• Partner with Marketing channel teams to ensure programs compound ROI rather than run in isolation.
• Build AI-native workflows for always-running campaign analysis, audience personalization, and performance optimization — and share what you’re building with the broader team.
• Own Blackboard’s presence at third-party conferences in Business & Government, including DevLearn, ATD, and other sector events.
• Manage regional field activation programs tied to pipeline goals in specific accounts or geographies.
• Build and own post-event attribution models: every event investment is measured against pipeline sourced, pipeline influenced, and closed won contribution.
• Own a direct pipeline contribution target — not just activity metrics. You hold a number, review it weekly, and course-correct when programs underperform.
• Work with Marketing Intelligence to define campaign-level pipeline targets and track performance against them.

Senior Growth Marketing Manager – Business & Government

Engineering Manager

• Lead & Grow High-Performing Teams
• Manage, mentor, and develop a team of software engineers and QA professionals, including developing other leads and senior engineers
• Foster a culture of quality, collaboration, and continuous improvement
• Support career growth through coaching, feedback, and development planning
• Define hiring strategy and build out team capacity to meet long-term organizational goals
• Drive Delivery & Technical Excellence
• Own delivery of high-quality, scalable, and reliable software features and enhancements across multiple teams or workstreams
• Contribute as a hands-on technical leader, providing deep guidance on design, code, and architecture when needed
• Ensure strong engineering fundamentals across design, development, and operations
• Champion Agile and test-driven development practices
• Establish and enforce engineering standards, best practices, and technical quality bars across the team
• Explore and advocate for the adoption of modern development tools, including AI-assisted technologies, to improve team productivity and software quality
• Partner Across the Organization
• Collaborate with Product Management, Design, and Operations to define and deliver roadmap priorities
• Identify risks, propose trade-offs, and help balance speed, scope, and quality
• Maintain transparent, proactive communication on progress, challenges, and outcomes
• Influence technical and product direction with senior stakeholders and leadership
• Shape the Future of Our Platform
• Drive architectural decisions and long-term technical strategy
• Advocate for modern engineering practices and tools
• Help evolve our platform to deliver a seamless, next-generation learning experience
• Lead technical evaluations and make build-vs-buy and major technology adoption decisions

Senior Development Manager, Software Engineering

• Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
• Developing and implementing account engagements to ensure business objectives are met, modernization is achieved, and customer sentiment is positive
• Executing prescriptive playbooks based on customer need
• Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their value proposition, the challenges they solve, and how they are supported
• Conducting partnership reviews with customers to ensure progress on shared business objectives, including modernization
• Acting on customer sentiment information such as surveys, NPS responses, solicited and unsolicited customer feedback
• Promoting customer engagement in the online Blackboard Community, as well as Blackboard-hosted virtual and in-person events, facilitating client opportunities to network, share, and learn from their peers
• Working with Marketing to organize, plan, and deliver engaging webinars and on-campus events for Blackboard customers
• Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Blackboard solutions
• Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
• Assisting the RSM and CRM in the renewal process, contributing strategic insights to maximize value and positioning in renewal discussions
• Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer achieve their business objectives
• Executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs/Strategists/experts as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Blackboard business needs
• Acting as an information conduit from Blackboard and the industry to customers, ensuring customers are connected to the latest information on Blackboard products and services, resources, and higher education industry trends
• Driving advocacy in the form of references and success stories
• Maintaining accurate records of key contacts, engagements, workflows, health scoring, and risk assessments within the company CSP
• Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships
• Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership
• Traveling as needed for onsite customer engagements and events, approximately 25% of the time

• Serve as a post ‑ sale technical advisor for assigned book of Blackboard customers and in ad-hoc engagements, partnering closely with Customer Success Managers (CSMs) to drive adoption, customer health, and long ‑ term value.
• Provide deep technical and systems expertise across Blackboard Learn and related platforms, acting as a subject ‑ matter expert for complex customer needs.
• Lead and support customer engagements that require advanced technical knowledge, including virtual and on ‑ site meetings.
• Support technical projects and initiatives, including but not limited to: Daily LMS administration and troubleshooting SIS integration troubleshooting and best practice recommendations Data footprint and storage reviews Ultra course implementations and modernization workflows Reporting/analytics best practices and recommendations Discovery and Requirement gathering as needed.
• Assist with complex support escalations and known ‑ issue reviews in partnership with Support, Product, and Engineering teams.
• Coordinate cross ‑ functionally with Product, Support, Sales, Services, and Renewals to ensure aligned resolution of technical issues and consistent communication to customers.
• Translate product releases, technical changes, and known issues into clear guidance for customers and internal stakeholders.
• Support high ‑ risk, high ‑ impact, or strategic accounts by providing targeted technical intervention and stabilization as needed.
• Participate in internal account strategy discussions, helping CSMs assess technical risk and opportunity.
• Contribute to renewal support by providing technical clarity, expectation setting, and value reinforcement during renewal motions.
• Identify when customer needs exceed standard support and help position appropriate Professional Services engagement.
• Support Customer Success at scale through ad ‑ hoc technical engagements.
• Share technical best practices, repeatable insights, and lessons learned to improve adoption and efficiency across the Customer Success organization.
• Maintain strong working knowledge of Blackboard product architecture, integrations, and higher ‑ education technical environments.
• Operate within defined rules of engagement and SLAs for Strategist requests and customer support.
• Provide feedback, guidance, or support for special projects as requested.
• Travel up to 25% of the time.

Technical Strategist

Full-stack Engineer

• Design, develop, and maintain features of the Ally product
• Communicate and partner cross-functionally with teams in product and software development
• Mentor junior engineers and contribute to advancing engineering best practices
• Work on a distributed team, collaborating with colleagues around the globe

Senior Software Engineer

Events

• Own Blackboard’s global events strategy and execution
• Build and manage the global events calendar and prioritization framework
• Own the global events budget with full accountability for spend
• Own all logistics for global events
• Build and own the full communications infrastructure surrounding every event
• Build and own the operational relationship with Sales, CSMs, Sales Enablement, and Solution Engineering

Senior Events Manager

Compliance

• Developing and maintaining the organization's ISMS documentation, including policies, standards, and procedures for risk management, compliance, and information security.
• Responsible for recommendations to the CISO, Product Management, Legal and Finance leadership teams that provide security program alignment with compliance requirements.
• Responsible for information risk management, collaborative design of information security controls, assessment of effective implementation of applicable controls, including identity and access management.
• Staying current on evolving regulatory environments, security threats, and compliance best practices, and updating policies and procedures accordingly.
• Responsible for maintaining and improving information security awareness in the organization.
• Translating business and information security needs and integrating these with the ISMS.
• Coordinating external audit engagements with 3PAO, ISO/SOC auditors, PCI DSS QSA firms and other security assessors, including coordinating responses and remediation efforts.
• Conducting vendor risk assessments and ensuring third-party compliance with security and privacy standards.
• Reviewing and monitoring the activities of the Security Incident Response and Business Continuity Management teams to ensure that the information security controls are used effectively during the complete life cycle of business continuity and disaster recovery response.
• Managing the recurring measurement of the effectiveness of ISMS controls implemented and communicate findings with senior management.
• Enforcing document control management processes for the Information Security Management System.
• Assisting with forecasting, planning and risk assessment relevant to evolving security control coverage in alignment with the company’s technology strategy.
• Maintaining and applying current industry knowledge and best practices.
• Researching and recommending use of new technologies.
• Project management including analysis of business requirements, creating and updating project plans, and tracking projects to successful completion.
• Assisting with vendor management, forecasting and program budget management.
• Managing personnel including mentoring and cross-training of team members to achieve business objectives.

Director, Governance Risk and Compliance

Product Designer

• Founding designer for the product and the brand around it
• Design and build new AI features end to end
• Help shape how the product looks, feels, and behaves alongside the product lead
• Ship UI to engineering through Subframe
• Run user testing and feed what you learn back into the work
• Contribute to the design system as it grows
• Hold a high bar on typography, layout, motion, and detail
• Weigh in on product direction and priorities

Principal Product Designer

Manager

• Own the creative function
• Lead all creative output for the marketing organization, including brand identity and governance, campaign assets, sales enablement materials, event collateral, presentations, web design, and social graphics
• Maintain and evolve the Blackboard brand system, ensuring every customer-facing asset is on-brand, on-message, and production-ready
• Translate strategic priorities from the VP, GTM Marketing into a clear creative roadmap and prioritized backlog
• Lead the video team
• Manage two video producers: one focused on product-level videos (demos, tutorials, feature walkthroughs) and one focused on brand and campaign videos (sizzle reels, customer stories, launch films)
• Set the creative direction for video work across both lanes, review output, and ensure quality and brand consistency
• Build and maintain a scalable video production model that mixes in-house work, AI-assisted production, and external partners
• Build an AI-native creative practice
• Integrate generative AI into the day-to-day creative workflow for ideation, asset production, copy variants, image generation, and video editing
• Establish reusable AI workflows and prompt libraries that allow the team to produce more output at higher quality without expanding headcount
• Stay current on emerging tools (image, video, motion, voice) and bring forward the ones that meaningfully improve speed or quality
• Set clear standards for when AI-generated content is appropriate, how it gets reviewed, and how brand integrity is protected
• Partner across the organization
• Work closely with GTM Marketing, Revenue Marketing, Customer Growth, and Sales to deliver creative that drives pipeline, expansion, and brand equity
• Manage relationships with external agencies, freelancers, and production partners when specialized work is needed
• Run a tight intake and prioritization process so the team operates on the highest-leverage work

Senior Manager – Creative

Analyst

• Manage the daily operations of the T&E program at Blackboard
• Approving expense reports
• Managing global card programs both domestically and internationally
• Reconciling T&E charges in our expense travel tool, Concur
• Provide support for the Concur Expense Reimbursement platform and Corporate Travel and Expense Card programs for US, Canada, Australia, and Europe
• Analyzing corporate card account delinquencies and managing escalations to resolve issues
• Escalating policy concerns and violations to employees and management as necessary
• Monitoring payroll notifications for employee cardholder transfers and terminations
• Coordinating, processing and approving corporate card applications

Travel and Expense Analyst

• Provide multi-level database troubleshooting and technical support to Client Support staff.
• Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors.
• Work closely with Product Development and implementation teams to resolve client issues
• Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution.
• Address software defects and advanced customer issues with timely resolutions.
• Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues.
• Independently handle severity 1/severity 2 incidents.
• Debug complex distributed systems issues.
• Improve system reliability (not just react).
• Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.