Anthology Careers

Full-stack Engineer

• Collaborate in the development of backend microservices using Java and front end using AngularJS, React, or similar technologies
• Work in an agile environment delivering industry-leading SaaS products and web service platforms
• Enhance development efficiency using AI technology
• Create exciting new features for our customers

Software Engineer I

• Planning, Designing, and implementing solutions for the areas of the application owned by the team
• Auditing existing infrastructure and proposing improvements
• Guide team in architecture best practices and principles
• Taking ownership of the team's product areas running in production
• Resolving production issues and defects for solutions owned by the team
• Ensuring and utilizing proper team and inter-team communication practices
• Identifying issues with internal team communication practices
• Guiding process improvement initiatives on the team
• Helping ensure the team is scoping work properly
• Work closely with Product Manager and Manager to realize product vision
• Be comfortable solving complex problems
• Mentoring team members for continuous improvement

Staff Software Engineer

Product Manager

• Coordinate a team of Product Managers
• Collaborate with software development managers
• Leverage expertise in admissions and enrollment management trends
• Maintain active awareness of market and competitive trends
• Serve as a subject matter expert for LMS products
• Work closely with teams contributing to product delivery
• Create and guide strategies to achieve company objectives
• Inform executive-level decision-making
• Ensure product managers develop expertise and competency
• Attend to individual needs and career growth paths of employees
• Guide collaboration with Data Science and User Experience teams
• Communicate and seek feedback throughout the organization
• Collaborate with Data Science team to address user problems

Director, Product Management

Customer Success Manager

• Ensures that customers see value throughout their entire Anthology journey
• Develops strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
• Executes prescriptive playbooks based on customer need
• Conducts partnership reviews with customers to ensure progress on shared business objectives
• Promotes customer engagement in the online Anthology Community
• Assists Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
• Serves as an internal advocate for the customer
• Proactively provides next-step support

Compliance

• Leading efforts to assess the confidentiality, integrity and availability of information via the framework set forth in the company’s global Information Security Management System (ISMS)
• Assessments of compliance with company security policies
• Operating an internal and third-party risk management process
• Regular review and measurement of the effectiveness of information security controls
• Liaising with and advising various teams including those responsible for systems architecture, systems deployments and application configuration
• Developing and maintaining the organization's ISMS documentation
• Recommendations to the CISO, Product Management, Legal, and Finance leadership teams
• Information risk management and collaborative design of information security controls
• Conducting vendor risk assessments and ensuring third-party compliance
• Reviewing and monitoring the activities of the Security Incident Response and Business Continuity Management teams
• Managing the recurring measurement of the effectiveness of ISMS controls
• Assisting with forecasting, planning and risk assessment relevant to evolving security control coverage
• Researching and recommending use of new technologies
• Project management including analysis of business requirements and tracking projects to successful completion
• Managing personnel including mentoring and cross-training of team members

Director, Governance Risk and Compliance

SDET

• Provide support for test development and execution against Anthology’s systems.
• Become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews.
• Create and maintain automation frameworks and testing tools.
• Develop the test strategy for features, incorporating the right balance of unit tests, integration/API tests, and UI tests.
• Design, implement, and maintain complex testing environments, performing all aspects of verification including functional, regression, load, and system testing as well as documentation.
• Work in a KanBan team focused on delivering quality solutions to clients.

Senior Software Engineer in Test

• Demonstrating expertise with Java, REST APIs, and AWS
• Becoming an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos
• Embracing test development as an integral part of what you deliver as a software developer
• Responding to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues

Associate Software Engineer

• Planning, Designing, and implementing solutions for the areas of the application owned by the team
• Taking ownership of the team's product areas running in production
• Resolving production issues and defects for solutions owned by the team
• Ensuring and utilizing proper team and inter-team communication practices
• Identifying issues with internal team communication practices
• Guiding process improvement initiatives on the team
• Helping ensure the team is scoping work properly
• Be comfortable solving complex problems
• Mentoring junior team members

Senior Software Engineer

• Work on the Blackboard LMS, providing solutions to support users
• Collaborate with agile team members in daily stand-ups, design sessions, and code reviews
• Embrace test-driven development practices
• Troubleshoot live production environments and respond to client-reported issues
• Build capabilities for addressing technology layers for fixes and new features

• Demonstrating expertise with React and JavaScript
• Participating in daily stand-ups, design sessions, code reviews, and sprint demos
• Embracing test driven development
• Troubleshooting live production environments
• Minimizing downtime and responding to client-reported issues
• Building capabilities for looking at the complete stack of technology layers for providing fixes and developing features.

• Developing strong relationships with customers centered on ensuring their success and business goals achieved
• Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive
• Executing prescriptive playbooks based on customer need
• Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases
• Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback
• Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges
• Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers
• Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals
• Acting as the customer’s liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist
• Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed
• Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support
• Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends
• Driving advocacy in the form of references and success stories
• Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships
• Conducting strategic partnership reviews
• Building and maintaining relationships across the customer’s organization, including with C-suite institutional leadership
• Owning and managing the entire renewal cycle

• Focus on providing support for test development and execution against Anthology’s new feature and legacy system releases
• Become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos
• Create and maintain automation frameworks and testing tools
• Develop the test strategy for features, incorporating the right balance of unit tests, integration/API tests, and UI tests
• Design, implement, and maintain complex testing environments, performing all aspects of verification including functional, regression, load, and system testing as well as documentation
• Work with AI technology to enhance development efficiency and create exciting new features for customers
• Work in a Scrum team focused on building functionality for Anthology’s LMS, Blackboard

Software Engineer in Test I

• Being a full stack developer working in an agile environment; participating in agile planning and execution
• Participating in hands-on technical design, coding, and implementation of product features and improvements
• Enhancing and supporting existing cloud-based products; designing and implementing new features
• Responding to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues
• Communicating progress and escalating issues to management in a timely manner
• Developing broad and deep knowledge on existing software architecture
• Assisting with mentoring junior team members
• Collaborating in a cross-functional agile team to solve challenging technical problems with innovative solutions
• Following best practices and methodologies including coding and testing to produce scalable software on time with high quality
• Working with AI technology to enhance development efficiency and create exciting new features for our customers

Manager

• Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers
• Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
• Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
• Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
• Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
• Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies
• Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders

Customer Renewals Manager

• Design, develop, and maintain features of the Ally product
• Communicate and partner cross-functionally with teams in product and software development
• Work on an ethical product, using Scala for the backend and JavaScript for the frontend
• Mentor junior engineers and contribute to advancing engineering best practices on the team
• Work on a distributed team, collaborating with colleagues around the globe