Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Anthology Careers

Customer Success Manager, Blackboard

Anthology Careers

Customer Success Manager at Blackboard focusing on customer success and retention in higher education. Engaging clients to meet their goals through strategic coordination and support.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $93,000 per yearWebsite

About the role

Key responsibilities & impact
  • Developing strong relationships with customers centered on ensuring their success
  • Executing prescriptive playbooks based on customer need
  • Conducting partnership reviews with customers
  • Promoting customer engagement in the online Blackboard Community
  • Working with Marketing to organize engaging webinars and events
  • Assisting Regional Sales Managers with opportunities for cross-sell and upsell
  • Serving as an internal advocate for the customer
  • Maintaining accurate records of key contacts and engagements
  • Projecting a favorable public image of the company

Requirements

What you’ll need
  • Bachelor’s degree or equivalent work experience
  • At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology serving the higher education sector
  • Strong customer-service focus
  • Excellent oral and written communication skills
  • Strong project management skills
  • Proven track record of successfully managing accounts and developing strong customer relationships
  • Ability to effectively create, gather, and analyze reports
  • Proficiency with CRM and/or customer success software
  • Fluency in written and spoken English

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
  • Paid time off

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Relationship ManagementData AnalysisReport CreationAccount DevelopmentCustomer Engagement Strategies
Soft Skills
Strong Customer-Service FocusExcellent Communication SkillsRelationship BuildingAdvocacy for Customer Needs