ANDRITZ

Customer Support

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities
• Interact with internal / external customers to provide information response to inquiries about products and services
• Handle and resolve questions / concerns
• Provide information about the organization’s products and service
• Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
• Enter and ensure proper handling of all orders
• Maintain customer pricing based on guidance from product managers
• Coordinate delivery and purchase order requirements with Logistics Department
• Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• Other duties as assigned by Supervisor or Managers

Customer Service Representative, Paper Machine Service

• A customer service representative supports both internal customers and external customers with all steps in the sales cycle.
• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal / external customers to provide information response to inquiries about products and services.
• Handle and resolve questions / concerns and provide information about the organization’s products and service.
• Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers.
• Enter and ensure proper handling of all orders.
• Maintain customer pricing based on guidance from product managers.
• Coordinate delivery and purchase order requirements with Logistics Department.
• Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
• Other duties as assigned by Supervisor or Managers.

Sales

• Managing entire Proposal Management Process.
• Creating and monitoring the entire proposal schedule.
• Facilitating decision-making process within the team on strategic matters such as sourcing structure.
• Ensuring on-track progress of all essential elements of proposal based upon defined proposal schedule.
• Developing recommended selling price based upon market price and identified risks.
• Participating in negotiations until award of contract.
• Representing company in events, exhibitions and conferences.

Sales Manager

Mechanical Engineer

• Design, develop, and improve presses and forging lines
• Collaborate with design, production, service, and project management teams
• Ensure reliable, innovative technical solutions adhering to standards
• Perform mechanical design activities ensuring compliance with specifications
• Conduct structural analyses, calculations, and sizing checks
• Participate in the definition of materials and construction solutions
• Analyze critical issues and propose improvement solutions
• Prepare and update technical documentation of projects

Technical Engineer, Mechanical

Analyst

• Create and maintain project structures (WBS) and associated baseline data in SAP and applicable project tools.
• Maintain action logs and facilitate tracking of business risks, issues and mitigation actions.
• Prepare and consolidate internal and external project reports (dashboards, cost summaries, forecasts).
• Contribute to change management activities by compiling change requests and providing supporting documentation for review.
• Support cash flow tracking and basic monitoring of working capital (billing status, collections data, cost schedule).
• Support preparation of milestone billing in accordance with contract terms (draft billing files, supporting documentation, internal coordination).
• Support project cost monitoring and control activities, including periodic cost reviews and follow-ups with stakeholders.
• Support the preparation and monitoring of bonds and letters of credit (data collection, forms, coordination).
• Prepare and compile documents necessary to support cash hedging/coverage activities.
• Compile timesheets and vendor invoices required for client claims and billing support; maintain audit-ready records.
• Perform data entry and gather information from various departments and internal/external stakeholders as needed.
• Provide coordination and basic support for project tools (updates, user guidance, minor troubleshooting).
• Identify and recommend process improvements and automation opportunities using ETL automation, standardized datasets (single source of truth) and Power BI dashboards.

Project Cost Analyst

Director

• Develop and implement a long-term growth strategy for the North American SMART Product business
• Support and, when necessary, lead sales efforts with detailed technical proposals and cost estimates
• Provide the deep product expertise needed to lead the applications in core markets
• Make strategic product decisions in collaboration with the Global Product Home and North American Pulp and Paper Colleagues
• Lead a regional team of professionals and ensure they are motivated and trained
• Participate in the development of operational budgets and monitor regional financial performance
• Work closely with the Sales & Business Development team to define, develop, and execute sales growth strategies
• Develop and implement policies and procedures to ensure business objectives are met
• Maintain working relationships with all other directors to ensure effective coordination

SMART Products Director

Engineer

• Audit industrial facilities and develop preliminary engineering designs and estimates for electrical and control system upgrades
• Design industrial MV and LV electrical power systems, including electrical room design, equipment specifications, motor control and grounding systems, and cable and raceway sizing and layouts
• Perform protection and control systems design and settings
• Complete electrical control and instrumentation system design including P&ID drawings, control system architecture, and instrumentation systems
• Design, program and configure DCS and PLC/HMI applications
• Perform system checkout, testing, and commissioning
• Prepare and evaluate tender and construction packages, including electrical and instrumentation drawings, installation specifications, and other supporting documentation
• Support mill operations with upgrades and troubleshooting electrical systems and control systems

Electrical & Controls Engineer

QA Engineer

• Erstellen, Ändern und Freigeben von Prüf- und Verfahrensanweisungen
• Ansprechpartner für alle ZfP bezogenen Themen
• Verantwortung für Qualifizierungs- und Zertifizierungsprozesse im Bereich ZfP
• Festlegen von Prüftechniken (Oberflächen- und Volumsprüfungen)
• Prüfplanung und –umsetzung basierend auf Vertrags- und Normanforderungen
• Koordination der qualitätsbezogenen Aktivitäten unter Einbindung aller Projektbeteiligten (Kunden, lokale Qualitätsorganisationen, Lieferanten, etc.) innerhalb des definierten Verantwortungsbereiches
• Planung und Durchführung von Abnahmen bei Lieferanten
• Sicherstellen dass alle Projektaktivitäten gemäß der Qualitätsanforderungen umgesetzt werden
• Erstellung, Kontrolle und Freigabe der Qualitätsdokumentation für das Projekt im Bereich ZfP

Quality Engineer, Zerstörungsfreie Prüfung

Consultant

• Contribute to ISO 27001 IT security topics, including support for internal and external audits
• Procurement, management and distribution of IT hardware (including small components & printer management/configuration)
• Maintenance and further development of IT applications
• Support business units with department-specific applications (e.g., ISI, Merlin)

Business Application Consultant

Software Engineer

• Operates the burn table using blueprints, drawings, etc. to cut various parts.
• Sets up and operates flame, plasma, or laser burning (cutting) machine to cut metal of various sizes and thickness into required patterns – sometimes to very close tolerances.
• May use NC/CNC technology or sketches to establish with limited direction.
• Inspects parts to ensure that specified tolerances and dimensions are met.
• Examine detailed drawings, blueprints, bill of materials, etc. to establish material and equipment requirements.
• Set up burn table to cut proper part, using metalworking machines and equipment.
• Program and operate burn table, reporting any variations needed to the program.
• Use forklift and cranes to load and unload sheet metal and metal parts to/from the burn table.
• Use hand and/or power tools to deburr parts.
• Manufacture products/parts that are high quality, within tolerances, and as required.
• Instruct and train all levels of operators.
• Coordinate with other department leads/supervisors on the prioritization of workflow throughout the department.
• Assist Production Manager with budget for department.
• Lead by example and motivate the operator team to complete projects on-time.
• Contribute feedback to and sit in on performance reviews with Production Manager.
• Maintain and perform maintenance on burn table as required.
• Embody, demonstrate, and reinforce the #1ANDRITZway core values and behaviors and promote a positive work environment.
• Other duties as assigned.

Burn Plasma/Laser Programmer Lead

Support Engineer

• Brindar soporte al equipo de ventas de la división Separation (Digital Solutions) , participando en la prospección y calificación de clientes.
• Preparación y presentación de propuestas técnicas y comerciales, y la negociación de contratos de servicios de automatización.
• Apoyar al equipo de ventas en la prospección de clientes potenciales.
• Desarrollar propuestas técnicas y comerciales, definiendo estándares y organizando el repositorio de propuestas.
• Actuar como punto de conexión entre regiones y grupos de productos, facilitando la coordinación interna.
• Analizar los procesos y necesidades del cliente, y presentar soluciones técnicas con el apoyo del equipo operacional.
• Preparar hojas de cálculo de costos, validando valores y recursos con el equipo de operaciones.
• Completar y aprobar hojas de validación para clientes, oportunidades, propuestas y contratos, conforme a los procedimientos de control de calidad.
• Dar seguimiento al desarrollo de los proyectos adjudicados, revisando metas y plazos de ejecución, y asegurando la entrega dentro de los estándares de calidad establecidos.
• Gestionar y administrar oportunidades e interacciones en el CRM.
• Apoyar al equipo de ventas en la revisión y aprobación de borradores de contrato, en coordinación con el departamento legal.

Sales Support Engineer

• Drive pump sales and maximize Order Intake (OI) for standard and special engineered pumps water & industrial projects across North America.
• Build strong relationships with corporate key accounts, engineering firms, EPCs, and end users.
• Lead proposal development, including technical and commercial components, and manage submissions and customer discussions.
• Identify new business opportunities and market trends.
• Provide technical guidance and support to customers and internal teams.
• Use CRM and SAP for tracking opportunities, orders, and customer updates.
• Deliver technical presentations and training sessions.
• Work with global teams to align technical and business solutions.
• Ensure synergies with the local ANDRITZ organization.

Sales Manager – Water

Communications

• Pflege, Strukturierung und Befüllung unseres Digital Asset Management Systems (DAM) (Bilder, Videos, Medien)
• Erstellung und Aufbereitung von Content für LinkedIn, Website und interne Kommunikation
• Unterstützung bei Marketingprojekten, Kampagnen und Employer-Branding-Aktivitäten – lokal und international
• Text-, Recherche- und kleinere Analyseaufgaben zur Unterstützung strategischer Marketingentscheidungen
• Gestaltung und Erstellung von Marketingmaterialien (z. B. Broschüren, Flyer, Präsentationen) nach Corporate-Design-Richtlinien
• Gelegentliche Unterstützung bei der Planung und Umsetzung von Veranstaltungen
• Übernahme von allgemeinen organisatorischen und administrativen Büroaufgaben im Marketingbereich

Werkstudent – Marketing & Communications

• Manages the Customer Service team to ensure accuracy and timeliness of completed work
• Manages the performances of the CS team through regular check-ins, annual reviews, and other performance related discussions
• Analyze financial data by collecting, monitoring, and creating financial models for decision support
• Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer.
• Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
• Assists customers and ASE’s in selection of roll material, or compound for the cover application.
• Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.
• Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
• Handles and process Customer complaints, returns and allowances.
• Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
• Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
• Track shipments and proof of delivery as required.
• Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
• Prepare Customs Documentation as required for shipment of pieces to Canadian Customers

Customer Service Manager

Operations

• Ensure compliance with OSHA and all applicable safety, environmental, and regulatory requirements
• Lead and manage personnel within core operations functions, including machine shop, assembly, repair and rebuild, logistics, production planning, and project management
• Provide overall oversight of manufacturing, service, warehouse, and logistics operations
• Provide site-level oversight of facility operations, including buildings, utilities, equipment assets, and infrastructure
• Ensure facility readiness, maintenance coordination, and safe operating conditions across operational areas
• Establish operational targets, priorities, and execution plans aligned with regional and North American strategies
• Drive continuous improvement initiatives to enhance safety, quality, delivery, cost, and productivity
• Develop, implement, and enforce operational standards for efficiency, asset utilization, and workplace organization
• Oversee inventory control, material flow, warehouse operations, and logistics performance
• Collaborate cross-functionally with non-operations departments to align execution, resolve issues, and support business objectives
• Build and maintain effective relationships with suppliers, service providers, and third-party partners
• Evaluate and negotiate operational supplier and service agreements to improve value and performance
• Prepare and present operational reports, forecasts, and performance metrics to support management decision-making
• Provide annual and mid-term operational planning and forecasting
• Establish and adjust operational procedures to meet production and delivery schedules, including overtime requirements
• Support localization, optimization, and site improvement initiatives to enhance customer service and operational effectiveness
• Adhere to and actively promote the ANDRITZ 8 Life-Saving Rules in all work activities
• Consistently embody and promote the #1ANDRITZway core values and behaviors, fostering a positive and collaborative work environment

Customer Service Representative, Paper Machine Service

Customer Service Representative, Paper Machine Service

Sales Manager

Technical Engineer, Mechanical

Project Cost Analyst

SMART Products Director

Electrical & Controls Engineer

Quality Engineer, Zerstörungsfreie Prüfung

Business Application Consultant

Burn Plasma/Laser Programmer Lead

Sales Support Engineer

Sales Manager – Water

Werkstudent – Marketing & Communications

Customer Service Manager

Operations Manager