Amsive

Customer Support

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery
• Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans.
• Support Account Director in driving retention and identifying organic growth opportunities.
• Own program clarity and momentum across complex, cross-channel initiatives.
• Work moves forward because you are driving it.
• Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy.
• Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps.
• Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications.
• Support development of QBR and annual business review materials.
• Collaborate with marketing teams to refine optimization recommendations.
• Partner with team members to ideate audience, creative, and channel testing strategies.
• Maintain curiosity around data-driven marketing trends and emerging best practices.
• Become proficient in Amsive’s tools and systems to ensure operational excellence.

Account Manager, Customer Experience

Ecommerce

• Manage end-to-end product content syndication through Syndigo and related platforms
• Serve as the primary administrator and subject matter expert for Syndigo, ensuring accurate and timely content distribution across retailer networks
• Maintain and optimize product detail pages across retailer ecommerce websites, including Amazon, Walmart, Target, Kroger, Instacart, and other retailer platforms
• Monitor content health, completeness, publication status, and retailer compliance across supported channels
• Identify and resolve content errors, missing attributes, image issues, taxonomy challenges, and retailer content rejections
• Coordinate product launches, seasonal updates, packaging changes, and content refresh initiatives
• Develop and maintain scalable workflows, governance standards, and quality assurance processes to support future client growth
• Partner closely with Amsive’s SEO team to develop product detail page optimization strategies that improve product discoverability across retailer search environments
• Optimize product titles, descriptions, key features, attributes, metadata, taxonomy, and rich media content to maximize organic visibility and conversion
• Conduct keyword research and competitive analyses to identify opportunities for improved search performance and content enhancement
• Implement SEO-informed content recommendations while balancing retailer requirements, brand guidelines, and shopper experience
• Collaborate on testing initiatives to evaluate the impact of content changes on search visibility, engagement, and sales performance
• Stay current on retailer search algorithms, ecommerce SEO trends, and digital shelf best practices
• Manage product attributes, specifications, imagery, videos, enhanced content assets, and taxonomy structures within Syndigo
• Partner with client stakeholders to collect, validate, and organize product information prior to syndication
• Ensure data quality, consistency, and governance standards across product content
• Establish documentation, training materials, and best practices for ongoing content management
• Work closely with SEO, Retail Media, Analytics, Creative, Content Strategy, and Client Services teams to align digital shelf strategies with broader marketing initiatives
• Partner with Retail Media teams to ensure product detail page content supports paid media efficiency, conversion, and ROAS objectives
• Collaborate with Analytics teams to measure the impact of content quality, search visibility, and shopper engagement
• Conduct regular calls with key retailers to review performance, identify opportunities, and ensure the latest innovations and best practices are being utilized
• Support integrated commerce planning initiatives by providing digital shelf expertise and recommendations
• Participate in client presentations, strategic planning sessions, and business reviews
• Monitor digital shelf performance, content quality, compliance, and search visibility metrics
• Develop recurring reports and dashboards highlighting content health, syndication status, product detail page quality, and optimization opportunities
• Identify trends, risks, and opportunities to improve product discoverability and conversion performance
• Provide actionable recommendations based on retailer performance data, competitive insights, and digital shelf analytics
• Serve as a trusted advisor to client stakeholders on digital shelf strategy, ecommerce content management, and retailer best practices
• Build strong client relationships through proactive communication and strategic recommendations
• Support new business opportunities and onboarding efforts for future digital shelf engagements
• Help establish Amsive’s digital shelf center of excellence and best practices framework.

Digital Shelf, E-Commerce Content Manager

SEO Marketing

• Translating client objectives into effective organic and AI search marketing strategies
• Conducting comprehensive, prioritized site audits and proactively identifying content and technical SEO opportunities that drive relevant organic visibility and traffic at scale
• Documenting recommended solutions in a concise and compelling manner, working with development teams to advise on implementation
• Developing realistic business cases to convince clients to prioritize and implement SEO initiatives
• Deriving strategic search query and prompt evaluations to drive successful initiatives based on attainable organic and AI search opportunities
• Monitoring and analyzing site performance using a range of SEO, AI, and site analytics tools
• Interpreting and explaining data discoveries as they relate to organic and AI search, specific initiatives, and client KPIs
• Developing and effectively communicating SEO and AI search strategies, deliverables, and results
• Performing competitive analyses to identify organic search opportunities
• Identifying opportunities to improve organic conversion rates
• Supervising QA of SEO implementations
• Acting as primary client contact, providing education for clients around organic search strategies, tactics, deliverables, and performance
• Leading (and inspiring) a team of 1-3 members in the execution of client SEO and AI search programs
• Staying up to date on current search industry trends and technologies, and proactively communicating these trends to clients and the broader Amsive team

SEO Manager

• Help define and execute SEO strategy for Amsive's SEO clients, with a focus on content strategy and optimization, B2B marketing, and local search
• Develop comprehensive keyword research documentation and strategic keyword evaluations
• Create search-optimized, compelling metadata content and website content
• Monitor and analyze site performance using a range of SEO and site analytics tools, provide reports in Looker Studio, Excel and PowerPoint
• Conduct technical SEO audits and provide recommended solutions, working with development teams to advise on implementation
• Assist account managers in translating client objectives into search marketing strategy
• Communicate with account managers and clients around SEO strategies, tactics, deliverables, and performance
• Stay up to date on current SEO industry trends and technologies, and communicate these trends to clients and the Amsive team
• Help guide and support analysts in their development, contributing to their growth in SEO while enhancing their technical and strategic SEO skills.

SEO Specialist

• Builds empathetic personal relationships with clients and engages in understanding clients’ marketing and business challenges
• Leads and directs cross-functional teams in building, developing, and delivering omnichannel marketing programs
• Leverages strong data-driven experience to interpret data and analytics
• Lead role for client-facing interaction with agency day to day
• Become proficient in company-designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs
• Communicate with clients on a regular basis including weekly or monthly calls to review campaign performance
• Oversee implementation, delivery, and execution of program promise
• Facilitate and manage the invoicing process
• Develop cross-channel insights and recommendations to solve larger business problems

Account Director, Customer Experience – Strategic Digital Accounts

Manager

• Manage and optimize paid media campaigns across major digital advertising platforms, including paid search, paid social, and programmatic, as applicable to client needs.
• Oversee the day-to-day performance of client accounts, contribute to paid media strategy, and manage a small team of direct reports.
• Develop/contribute to and implement paid media strategies across multiple platforms
• Build and manage complex campaigns, including dynamic ads and other scalable media structures aligned to longer consideration cycles and multi-touch journeys
• Set up and manage testing methodologies to optimize new campaign structures, bid strategies, creatives, and other elements before scaling.
• Oversee the media budget allocation and ensure efficient use of spend to maximize campaign effectiveness.
• Report regularly on campaign performance, providing actionable insights, and recommendations for improvement.
• Analyze data and performance metrics to optimize campaigns for ROI, engagement, and other key KPIs.
• Collaborate with cross-functional teams, including creative, analytics, and account management, to align media efforts with overall marketing strategies.
• Advise clients on best practices, strategies, and emerging trends in paid search and digital advertising.
• Manage and mentor a team of 1-2 paid search specialists, ensuring continuous development and improvement.
• Prioritize and manage team efforts and resources to exceed client deliverables.
• Project manage complex campaign tasks and ensure timely delivery.
• Build and standardize processes for campaign execution, optimization, and reporting to ensure operational efficiency.
• Stay current with the latest industry trends, tools, and best practices in paid search and digital advertising.

Manager, Digital Media

Financial Planning and Analysis

• Partner with sales and other leadership to drive financial insight.
• Work with head of FP&A to develop and monitor P&L.
• Collaborate with sales leadership and accounting to streamline reporting on sales and commissions.
• Ensure the accuracy and integrity of financial records and reporting.
• Identify and actively support opportunities for cost savings and process improvements.

Financial Planning & Analyst Business Partner

Social Media Manager

• Execute and operationalize social strategy for key accounts
• Guide content direction and oversee calendar execution
• Lead influencer programs from ideation through activation
• Collaborate closely with our paid media team
• Turn performance data into clear, actionable reporting
• Serve as the primary day-to-day client contact for assigned accounts
• Stay ahead of platform trends and bring fresh thinking to the table
• Develop and maintain community management guidelines
• Partner cross-functionally with creative, media, and brand strategy teams
• Contribute to new business pitches and proposals as needed

Social Media Manager – Contract

• Lead role for client interaction with agency
• Manage client satisfaction and drive marketing goals
• Build empathetic relationships with clients and understand their objectives
• Create and manage project timelines
• Facilitate client campaign initiatives across all agency channels
• Oversee implementation and delivery of programs
• Collaborate to develop audience and creative ideas
• Identify new business opportunities