Technical Support Analyst
Sonio
CloudSQL
Strategic Solutions Engineer, Strategic Accounts
Amplitude
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Washington • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudSQL
About the role
- Develop deep and lasting relationships with technical stakeholders at some of Amplitude’s largest customers and prospects
- Function as subject matter expert on Amplitude’s suite of products including product analytics, experimentation and audiences
- Couple your product expertise and competitive knowledge with your strong sales acumen to proactively and accurately identify pain and decision criteria and define the appropriate solution tied to the desired business outcomes
- Own the development of custom presentations, demonstrations, and prototypes of Amplitude’s solution to articulate use-cases and value to prospective customers across all verticals to secure the technical win
- Work closely in your day to day with account executives, product managers, product development, and customer success to ensure a seamless buying experience for our potential customers
- Support trial periods with potential customers to ensure they are effectively learning and engaging with the platform
- Become an in-house expert in Amplitude’s product and stay up-to-date on product releases and new features, assist in training new SE team hires, and other Sales team members
- Document and communicate product feedback and new requirements from the field back to our product management team to help drive our roadmap
- As needed, travel to customer on-sites to deliver demos and presentations to build strong customer relationships
- Drive business and technical discovery sessions and lead winning proofs of concept, creatively positioning Amplitude’s value in the context of customer business
Requirements
- THE CANDIDATE MUST BE LOCATED IN PST OR MST TIME ZONE AS THIS ROLE WILL FOCUS ON THE WEST ACCOUNTS.
- 7+ years of software pre-sales or solution engineering experience
- Background in cloud infrastructure, digital analytics, product analytics, marketing analytics, data analysis, experimentation and/or hands-on experience with SQL and BI Tools
- Excellent written and verbal communication skills; comfortable with public speaking and willing to invest in personal development
- Track record of developing and maintaining relationships with technical stakeholders both internally and externally
- You have product or digital analytics
- You are eager to raise the bar for Solutions Engineering at Amplitude
- You have a history of developing and deepening relationships with your customers
- You consider yourself technical
- You are excited to work with high-performing, highly-collaborative, highly-communicative coworkers
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
- This role is eligible for equity, benefits and other forms of compensation
- Based on Washington state details: unlimited PTO, 10 to 13 holidays annually, medical dental and vision PPO and CDHP plans, and a company sponsored 401(k) retirement plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software pre-salessolution engineeringcloud infrastructuredigital analyticsproduct analyticsmarketing analyticsdata analysisSQLBI Tools
Soft skills
written communicationverbal communicationpublic speakingrelationship buildingcollaborationcustomer engagementpersonal development
