Amplitude

Customer Success Manager

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

Senior Technical Success Manager – Strategic

Business Analyst

• Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
• Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
• Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
• Analyze order data to identify patterns, root causes, and opportunities for process improvement
• Document and operationalize improvements that increase consistency, scalability, and throughput

Senior Order Management Analyst

Data Scientist

• Serve as the primary experimentation expert throughout customer evaluations, guiding technical discussions from discovery through proof of concept.
• Partner directly with data scientists, engineers, and technical leaders to advise on experiment design, statistical methodology, measurement frameworks, and experimentation architecture.
• Help customers build scalable and trustworthy experimentation programs by educating teams on best practices in experimentation, metric development, variance reduction, and results interpretation.
• Collaborate closely with Account Executives, Solutions Engineers, Product Managers, and Engineers to accelerate customer success and bring valuable field insights back into product development.
• Create repeatable frameworks, technical content, and enablement materials that strengthen experimentation expertise across customers and internal teams.

Customer Data Scientist – Statsig

Payroll

• Own end-to-end payroll operations for US (multi-state) and Canadian employees across semi-monthly and bi-weekly cycles, ensuring all payroll inputs (new hires, terminations, tax updates, garnishments, etc.) are processed accurately and on time
• Act as the primary payroll point of contact for employees and internal stakeholders, resolving inquiries with a high level of accuracy, professionalism, and urgency
• Lead payroll system operations in Workday, including configuring deductions and withholdings, managing EIB uploads, building reports, and troubleshooting issues in partnership with HRIS
• Manage equity compensation payroll events, including RSUs, NSOs, and ISOs, ensuring proper taxation, reporting, and reconciliation in coordination with Stock Administration and external platforms
• Support month-end close and accounting activities, including preparing journal entries, reconciling payroll-related GL accounts, and analyzing variances in partnership with Accounting
• Ensure compliance across jurisdictions, staying up to date on US federal, state, and local regulations as well as Canadian provincial requirements
• Own year-end payroll processes, including W-2 T4, and T2200 preparation, reconciliations, and filings, ensuring everything is accurate and submitted on time
• Drive process improvements and automation, identifying opportunities to increase efficiency, reduce manual work, and strengthen internal controls
• Support audits and SOX compliance efforts, maintaining documentation, executing controls, and partnering with auditors as needed

Senior Payroll Analyst

• Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

Senior Technical Success Manager – Strategic

Senior Order Management Analyst

Customer Data Scientist – Statsig

Senior Payroll Analyst

Senior Technical Success Manager, Emerging Enterprise

Customer Data Scientist