Amplitude

Customer Success Manager

• Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
• Plan and deliver value-based business reviews with customer executives
• Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
• Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
• Project-manage the customer journey using internal and external resources as needed
• Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
• Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

Senior Customer Success Manager – Emerging Enterprise

Solutions Engineer

• Own technical leadership across CX AI opportunities in the US, partnering with sales to shape deal strategy and customer outcomes.
• Run structured discovery workshops to surface business goals, technical constraints, regulatory considerations, and success metrics.
• Design future-state architectures that combine product analytics, marketing insights, and CX data within secure, compliant environments.
• Deliver tailored demonstrations that showcase Amplitude’s AI Agents, experimentation, journey analytics, and personalization workflows.
• Map RFP and RFI requirements to platform capabilities, including data governance, residency, and security controls.
• Scope pilots and proofs of concept with clear evaluation criteria, timelines, and mutual success plans.
• Advise executives on how analytics maturity can drive revenue growth, retention, and customer satisfaction.
• Navigate international privacy frameworks and industry regulations in partnership with legal and security teams.
• Capture field intelligence on competitive positioning, emerging CX patterns, and buyer objections to inform product and GTM strategy.
• Support post-sale transitions by ensuring technical alignment and continuity with Customer Success teams.

Senior Solutions Engineer

Payroll

• Serve as the functional lead for CloudPay Payroll and Workday HCM, driving accuracy, compliance, and process efficiency.
• Oversee integrations and data flow between Workday HCM/Cloud Payroll, but not limited to assist in processing US with Workday payroll, escalating and resolving issues as needed.
• Ensure accurate and timely processing of end-to-end payroll for countries across APAC and EMEA.
• Understand/research proper taxation of employer-paid benefits and country-specific payroll tax laws
• To ensure timely receipt and delivery of payroll data in accordance with payroll schedules
• Assist employees with questions and respond timely and with a customer friendly approach and a sense of urgency.
• Create and maintain Standard Operating Procedures and ensure that policies and procedures are being adhered to (i. e. salary increases, bonus payouts and other compensation transactions) and keep written procedures updated.
• Prepare payroll-related journal entries and general ledger files, partnering with the Accounting team for accurate financial reporting and reconciliations.
• Act as a subject matter expert and primary escalation point for complex payroll inquiries, audits, and compliance matters.
• Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations
• Participate in the development of processes and procedures for the team in accordance with customer and business requirements
• Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards
• Assist with various projects

Manager, International Payroll

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

Senior Customer Success Architect, EMEA

Support Engineer

• Be the Ops Backbone: Build and maintain the processes, playbooks, and tools that keep Amplitude technical support consistent and efficient across regions.
• Drive Repeatable Enablement: Own onboarding, ongoing training, and subject matter expert (SME) programs so our technical support engineers (TSEs) are always learning and leveling up.
• Make Tools Work for Us: Partner with Product, Engineering, and IT to optimize and roll out support ticketing and AI/automation workflows that accelerate TSE success.
• Turn Data Into Action: Build dashboards and surface insights on SLAs, CSAT, and other trends to guide planning and decisions.
• Connect the Dots: Strengthen feedback loops between Technical Support, Product, and Engineering so customer pain points drive product improvements.

Technical Support Operations Manager

Account Executive

• Own a highly targeted Enterprise territory across Germany, Austria, and Switzerland, focusing on new business lands - whilst supporting and expanding an existing enterprise customer base.
• Be the builder and hunter who turns Europe's largest economy into Amplitude's largest region in EMEA.
• Act as a natural leader in the field: you’ll join as an individual contributor with a clear, performance-based path toward team leadership as we continue to scale the region.
• Have end-to-end ownership of the customer.

Senior Customer Success Manager – Emerging Enterprise

Senior Solutions Engineer

Manager, International Payroll

Senior Customer Success Architect, EMEA

Technical Support Operations Manager

Enterprise Account Executive, DACH