Solutions Engineer

• Partner with sales executives throughout the sales cycle to communicate value via custom demos, solution architecture diagrams, and technical validation.
• Design and prototype integrated solutions that address customer pain points, leveraging APIs, webhooks, and iPaaS workflows (Tray.io strongly preferred).
• Lead technical conversations around data connections (SQL queries, SFTP, APIs, Webhooks), security protocols (OAuth, SAML, JWT, encryption), and implementation feasibility.
• Participate in strategic deal reviews and account planning to bring a solution-driven perspective to high-value opportunities.
• Work closely with the product team to maintain deep knowledge of technical aspects of new features and enhancements.
• Collaborate with Partnerships, Solutions, and Product teams as a subject matter expert (SME) to scope and validate new integration possibilities.
• Build and document sample Tray.io workflows to solve emerging use cases, train the solutions team, and package reusable assets.
• Prioritize and triage solution requests from sales, customer success, and partners to ensure high-impact opportunities are supported.
• Create and maintain modular, customizable demo environments aligned to common customer scenarios.
• Develop demo flows, scripts, and integrations tailored to different market segments, showcasing the full value of the platform.
• Contribute to enablement materials such as technical one-pagers, objection-handling guides, and discovery tools that support the field.
• Train sales and solutions colleagues on demo execution, objection handling, API troubleshooting, and aligning technical value to buyer personas.
• Document customer requirements and solution designs to ensure seamless handoffs from Sales to Implementation.
• Support pre-sale and early post-sale technical blockers (data ingress/egress, data flows, security configurations, integration validation) to accelerate customer time to value.
• Help refine a standardized handoff process between sales and implementations, ensuring consistent documentation and customer delight.
• Act as a conduit between the field and internal teams by gathering and sharing customer feedback, market trends, and technical objections.
• Partner with Product, Engineering, and Product Marketing to influence roadmap, messaging, and solution positioning.
• Share insights with Customer Success to anticipate technical challenges, identify integration opportunities, and drive expansion.

Senior Solutions Engineer

Solutions Architect

Lead Pyxis Integration Engineer

Solutions Engineer

Solutions Architect

Solution Architect, AV/DVLED Solution and Design