Senior Customer Success Manager – Emerging Enterprise
Amplitude
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Massachusetts, Missouri, New York, North Carolina, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
- Identify and develop relationships with client executives including VPs, C-suite officers, founders and CEOs
- Plan and deliver value-based business reviews with customer executives
- Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
- Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
- Project-manage the customer journey using internal and external resources as needed
- Partner with Professional Services to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
- Leverage Amplitude product expertise along with customer use-case knowledge to derive valuable insights
- Grow book of business in partnership with sales and support customer success journeys
- Work in a fast-paced environment wearing many hats, applying a growth mindset to learn technical and job skills
Requirements
- Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
- A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
- Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
- 4+ years of prior experience in a Customer Success / Account Management role
- 2+ years working with mid-market SaaS customers
- Experience handling approximately 30-40 customers with a book value of $6-8mm
- Open to candidates located in EST or CST time zones (supporting east and central U.S. regions)
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
- Mentorship programs, management training, and wellness initiatives
- Charitable giving grant and paid volunteer time off
- Home office equipment stipend (annual)
- Learning and development stipend (quarterly)
- Wellness stipend (monthly)
- Commuter transit/parking stipend (monthly)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementsoftware adoptioncustomer successaccount managementSaaSbusiness reviewssolution adoptionproject managementtechnical aptitudebusiness acumen
Soft skills
customer-focused mentalitypassion for customer businesscuriosityinfluence collaborationgrowth mindsetrelationship buildingcommunicationstrategic thinkingproblem-solvingadaptability