Senior Customer Success Manager – Emerging Enterprise

Amplitude

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States • Illinois, Massachusetts, Missouri, North Carolina, Pennsylvania, Virginia

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Senior

About the role

Serve as Senior Customer Success Manager for Emerging Enterprise customers in the East/Central U.S.
Partner with Account Executives to build growth strategies and secure renewals and expansions
Identify and develop relationships with client executives (VPs, C-suite, founders, CEOs)
Plan and deliver value-based business reviews with customer executives
Regularly monitor portfolio account health to discover opportunities for value realization
Develop customized success plans to accelerate solution adoption and achieve customer outcomes
Project-manage the customer journey using internal and external resources
Partner with Professional Services to ensure successful onboarding and answer ad-hoc business/strategy questions
Leverage Amplitude product expertise and customer use-case knowledge to derive valuable insights
Grow book of business in partnership with sales and influence cross-functional collaboration

4+ years of prior experience in a Customer Success / Account Management role
2+ years working with mid-market SaaS customers
Experience handling approximately 30-40 customers with a book value of $6-8mm
Proven ability to program-manage software adoption within sophisticated Enterprise organizations
A customer-focused mentality, along with passion and curiosity for our customers’ businesses
Technical aptitude (ability to learn and explain technical products and concepts) and business acumen (understanding revenue and growth drivers for enterprise organizations)
Ability to build relationships with client executives including VPs, C-suite officers, founders and CEOs
Open to candidates located in EST or CST time zones (supports East and Central U.S. regions)