Salary
💰 $146,000 - $243,000 per year
About the role
- Collaborate with VP Group Account Director and assume a leadership role within Client Service
- Manage overall portfolio/group of accounts, driving overall client success
- Develop and manage a team of client service professionals
- Take financial responsibility for assigned client(s) and brand(s); forecasting and budget/staff planning
- Manage project execution to ensure processes are followed and projects comply with regulatory requirements
- Manage tight deadlines and exceed client expectations with attention to detail and flawless execution
- Review and manage project budgets under your direction to success
- Lead cross-functional teams in delivering programs
- Identify opportunities to bring value to client businesses and articulate brand objectives into recommendations
- Contribute to the development of the account plan for each client
- Setup, lead, and run client meetings; provide follow-up and recap notes
- Work with Project Management to review and create scopes of work
- Travel to clients as needed (mainly US and Canada)
Requirements
- 10+ years client service experience in the advertising industry
- 5+ Years pharmaceutical/healthcare advertising experience
- Comfortable managing 8-12M+ in scope of business
- Experience working with multiple clients and brands or managing one large piece of business
- Experience building relationships with multiple clients at the Director/Sr. Director level
- Proven ability to grow client business
- Identifying client business objectives and account planning
- Setup, lead, and run client meetings, provide follow-up and recap notes
- In partnership with Project Management, review and create scopes of work
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively
- Strong presentation and communication skills
- An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
- Comfort and enthusiasm for integrating AI into your work
- University degree is required, MBA preferred
- Travel: As needed travel to clients, mainly in the US and Canada
- Valid passport is required