Account Executive, Enterprise
Sprout Social, Inc.
Renewals Specialist, Sales
Amplify
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $57,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Create subscription renewal quotes for existing customers.
- Proactively contact and work with customers with expiring subscriptions to maximize renewal rates and leverage cross-sell and upsell opportunities.
- Manage the high-volume renewal activities, including quoting and ensuring timely renewals.
- Address internal and external inquiries regarding renewal accounts and quoting.
- Collaborate with Account Executives and Customer Success teams to provide renewal opportunities for strategic accounts.
- Collaborate with cross-functional teams to maintain an accurate pipeline for effective forecasting.
- Understand Amplify products to effectively up-sell and renew customers.
- Provide exceptional customer service by advancing service issues to the appropriate parties.
- Use Salesforce.com to organize and track renewal status for assigned territory customers.
- Maintain all workflow Service Level Agreements set by Leadership.
- Continuously contribute to improving the renewal process to enhance efficiency and effectiveness.
- Undertake additional projects as assigned to support the overall objectives of the Renewals team.
Requirements
- 2+ years of work experience in a fast-paced corporate environment and/or educational setting
- 2+ years of experience with Salesforce
- Proficiency in Google Suite applications or the equivalent Microsoft applications
- Experience with sales and/or contract renewals, showcasing a proven track record
- Ability to travel up to 10% of the time for training and national sales meetings.
Benefits
- 401(k) plan
- Stock options
- Competitive health insurance
- Mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcesubscription renewalquotingcross-sellupsellpipeline managementcustomer serviceworkflow managementcontract renewalsGoogle Suite
Soft skills
communicationcollaborationcustomer focusproblem-solvingorganizational skillsproactivityefficiency improvementadaptabilityteamworktime management
