Senior CRM Manager
R+Co
Key Account Manager
AmpiFire
contract
Posted on:
Origin: • 💃 Anywhere in Latin America
Visit company websiteSalary
💰 $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
Flash
About the role
- Manage most valuable client relationships as Key Account Manager
- Drive customer satisfaction and retention
- Identify opportunities for account growth, upselling, and cross-selling
- Develop and implement tailored success plans for each key account
- Regularly review account health metrics, usage patterns, and satisfaction scores
- Collaborate with sales, product, and marketing teams to ensure seamless client experiences
- Assist small business and agency customers with one-time strategy calls
- Serve as trusted advisor and primary point of contact for clients
Requirements
- At least 2 years of experience in Customer Success or Account Management
- Solid understanding of content marketing concepts
- Proven track record of maintaining high retention rates and growing existing accounts
- C2 English proficiency in both written and verbal communication
- Customer-obsessed with strong listening and relationship-building skills
- Data-driven approach to account management and CRM proficiency
- Self-starter with entrepreneurial attitude and ability to work independently
- Available to work core business hours in the EST (US/Canada) timezone
- Major bonus: Experience in DTC e-commerce industry (7-8+ figure)
