Amivero

Project Manager

• Attend team and stakeholder meetings, participate in and/or direct working groups, preparation sessions and other planning-focused engagements and informational sessions as necessary.
• Provide daily oversight and guidance to the Amivero team
• Ensure alignment of CX team activities with the goals of the government functional area lead
• Liaise with Global, ELIS, ROSS, and other technology teams, as appropriate, to understand functionality and potential usage/expansion of support capabilities
• Escalate issues to the Amivero program manager for discussion with RAIO IDEA leadership awareness
• Serve as the escalation point for issues that need Amivero and RAIO IDEA leadership awareness
• Communicate issues to RAIO IDEA leadership in collaboration with the Amivero program manager
• Onboard new team members and provide functional training in collaboration Amivero Program Manager
• Collect and deliver the monthly activities report to the program manager for all CX team members
• Review and approve bi-weekly timesheets for their direct reports
• Reviewing program-wide challenges, capability gaps in support systems, areas of technological change and opportunity.
• Advise RAIO leadership on potential, proposed, or developed systems modifications
• Analyze new and existing processes for related technological needs and support with analyses of the impact of potential changes.
• Draft proposals, project plans, SOPs, and other documents that communicate strategic technological direction to stakeholders.
• Mentor and develop team member skillsets to continuously improve program delivery
• Conduct quarterly check-ins and document in Paylocity journals

Deputy Project Manager

Data Scientist

• Perform knowledge elicitation from customer subject matter experts and convert that to derived algorithms
• Analyze large data sets to identify actionable insights with mathematical statistical rigor
• Rigorously critique and correct intermediate results to improve the algorithmic outcomes
• Design and deploy deep learning algorithms and predictive models
• Develop custom data models and algorithms to apply to data sets
• Assess the effectiveness and accuracy of new data sources and data gathering techniques
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Interpret and communicate results to non-technical customers

Support Engineer

• Act as the primary technical liaison between engineering teams and the Customer First staff, translating technical resolutions into actionable customer guidance.
• Provide Tier I–III support for API-related issues, including integration errors, authentication failures, connectivity problems, schema mismatches, and performance concerns.
• Diagnose and troubleshoot APIs across environments leveraging Ruby, Java, Drupal, AWS, Kubernetes, and CI/CD pipelines.
• Monitor and analyze API performance and system health, escalating critical incidents per SRE and security protocols.
• Partner with Customer First API Coaches to coach external users on effective API adoption, developer portal usage, and best practices.
• Document and maintain knowledge base articles, FAQs, and integration guides, ensuring customer-facing content is accessible and accurate.
• Collaborate with engineering, DevOps, and SRE teams to address recurring technical issues and feed insights back into product improvement.
• Proactively identify patterns in customer issues to recommend product or documentation changes.
• Adhere to client policy guidelines across technical, security, and IT domains.

API Technical Support Engineer – Customer Integration

Data Analyst

• Lead day-to-day investigation efforts, templatize reports, and create and update documentation around investigative processes
• Mentor, guide, and review work of other Data Analysts on the team; provide supervision, performance management, and leadership support
• Conduct data analytics on new account creation attempts and investigative findings to identify fraudulent trends and patterns
• Develop and maintain fraud models to detect identity fraud, account takeover, and synthetic identity fraud
• Monitor fraud analytics including Identity and Entity Resolutions/Detection, Social Network Analysis, Unsupervised Monitoring
• Establish in-range and out-of-range anomaly behaviors and indicators that will trigger action
• Incorporate relevant data from third-party technology providers to continuously improve fraud detection models
• Continuously monitor performance of fraud analytic models and adjust as fraud schemes shift
• Coordinate and assign individual fraud investigations and responses to automated fraud alerts
• Collaborate with data analysts and the Special Investigations team and coordinate with QA and special investigations leads
• Identify and resolve multiple potential fraud situations by compiling evidence from multiple investigative tools and creating reports
• Prioritize high impact initiatives and investigations, address emerging issues, and communicate blockers to project manager
• Regularly review suspicious account activity and alert project management on issues with vendors, tools, and processes
• Recommend improvements to enhance fraud controls and policies; assist development of anti-fraud program strategy
• Provide strategic guidance to Government Login.gov and Security and Fraud teams and support ad-hoc requests from leadership

Lead Fraud Data Analyst

• Lead and oversee a Department of Homeland Security program, responsible for the health, performance, and success of the task order
• Oversee the execution of the task order, ensuring alignment with scope, budget, and timeline
• Lead and manage teams involved in data analytics, data visualization, business transformation, and assigned projects
• Manage multiple workstreams: planning, prioritization, communication, and resource allocation
• Ensure all project deliverables meet quality standards and stakeholder expectations
• Monitor and report on overall program health and performance
• Develop and maintain comprehensive project plans, schedules, and status reports
• Identify and manage project risks and issues and implement mitigation strategies
• Provide leadership, guidance, and support; foster a collaborative, high-performance team environment
• Conduct regular team meetings and lead agile ceremonies including daily stand-ups, sprint planning, and retrospectives
• Serve as primary point of contact for stakeholders and clients, including DHS ICE officials
• Prepare and present project updates, proposals, and reports to stakeholders
• Implement and continuously refine agile methodologies to improve project efficiency and responsiveness
• Ensure compliance with relevant regulations, policies, and procedures and conduct quality assurance reviews
• Manage and document project changes with impact analysis and stakeholder approval

Backend Engineer

• The Amivero Team supports federal government IT modernization by delivering digital services and customer-focused technology solutions.
• Our Drupal Developer will design, develop, and maintain high-performance Drupal websites for DHS-related projects.
• Collaborate with our development team, project managers, and clients to deliver robust and scalable web solutions.
• Deep understanding of Drupal architecture, custom module development, and theming.
• Create custom modules and themes based on project requirements.
• Provide content management portal to communicate with the public using DHS Web Content Management as a Service (WCMaaS).
• Develop expertise and infrastructure services to support and modernize primary public interfaces.
• Ensure high-performance and availability of Drupal sites.
• Troubleshoot and resolve Drupal site issues.
• Perform code reviews and provide constructive feedback to team members.
• Stay updated with the latest trends and best practices in Drupal development.
• Write clean, maintainable, and efficient code.
• Participate in all phases of the development lifecycle, including planning, design, testing, and deployment.

Drupal Developer

• The Gist… Our Data Analyst will be instrumental in working with the federal government to develop fraud analytic models that identify suspicious activity for further investigation and possible intervention.
• What Your Day Might Include… Conduct data analytics on new account creation attempts and investigative findings to identify fraudulent trends and patterns within Login’s partner ecosystem.
• Collaborate with the Login.gov DevOps and SecOps teams to improve the data infrastructure, engineering, and software to deploy, scale, and operationalize the analytics program.
• Develop and maintain fraud models to detect identity fraud, account takeover, and synthetic identity fraud.
• Monitor fraud analytics that may include Identify and Entity Resolutions/Detection, Social Network Analysis, Unsupervised Monitoring.
• Establish in-range and out-of-range anomaly behaviors and indicators that will trigger action.
• Incorporate relevant data from third-party technology providers and tools to continuously improve and enhance fraud detection models.
• Continuously monitor the performance of the fraud analytic models to ensure effectiveness as fraud schemes shift and evolve.
• Support the development of dashboards to report key performance indicators and suspicious activity alerts for the operations team and Login.gov leadership.
• Conduct fraud risk assessments to understand program vulnerabilities, assess fraud risks, establish risk tolerances, and develop risk responses and mitigating control activities.
• Develop a fraud response plan that includes scaling procedures for fraud control activities, scenario planning and response management for potential fraud events, and facilitation of exercises to test team readiness.
• Establish and report Key Performance Indicators, which may include number of alerts received, adjudication outcomes, time to clear alerts, fraud type, and entry point.