Senior Refining Project Manager
Hargrove Engineers & Constructors
PMP
Deputy Project Manager
Amivero
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Attend team and stakeholder meetings, participate in and/or direct working groups, preparation sessions and other planning-focused engagements and informational sessions as necessary.
- Provide daily oversight and guidance to the Amivero team
- Ensure alignment of CX team activities with the goals of the government functional area lead
- Liaise with Global, ELIS, ROSS, and other technology teams, as appropriate, to understand functionality and potential usage/expansion of support capabilities
- Escalate issues to the Amivero program manager for discussion with RAIO IDEA leadership awareness
- Serve as the escalation point for issues that need Amivero and RAIO IDEA leadership awareness
- Communicate issues to RAIO IDEA leadership in collaboration with the Amivero program manager
- Onboard new team members and provide functional training in collaboration Amivero Program Manager
- Collect and deliver the monthly activities report to the program manager for all CX team members
- Review and approve bi-weekly timesheets for their direct reports
- Reviewing program-wide challenges, capability gaps in support systems, areas of technological change and opportunity.
- Advise RAIO leadership on potential, proposed, or developed systems modifications
- Analyze new and existing processes for related technological needs and support with analyses of the impact of potential changes.
- Draft proposals, project plans, SOPs, and other documents that communicate strategic technological direction to stakeholders.
- Mentor and develop team member skillsets to continuously improve program delivery
- Conduct quarterly check-ins and document in Paylocity journals
Requirements
- 7 years of experience in product management, project manager, customer experience, or a related field
- Experience in customer experience, customer support, and human-centered design
- USCIS IT Environment experience preferred
- Scrum Master certification preferred
Benefits
- Special Requirements US Citizenship Required to obtain DHS Public Trust
- Active DHS Public Trust (preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementproject managementcustomer experiencecustomer supporthuman-centered designprocess analysisproposal draftingSOP development
Soft skills
team leadershipcommunicationmentoringcollaborationoversightproblem-solvingorganizational skills
Certifications
Scrum Master certification
