Program Manager, Housing Solutions
Enterprise Community Partners
Job Level
Senior
About the role
- Lead day-to-day investigation efforts, templatize reports, and create and update documentation around investigative processes
- Mentor, guide, and review work of other Data Analysts on the team; provide supervision, performance management, and leadership support
- Conduct data analytics on new account creation attempts and investigative findings to identify fraudulent trends and patterns
- Develop and maintain fraud models to detect identity fraud, account takeover, and synthetic identity fraud
- Monitor fraud analytics including Identity and Entity Resolutions/Detection, Social Network Analysis, Unsupervised Monitoring
- Establish in-range and out-of-range anomaly behaviors and indicators that will trigger action
- Incorporate relevant data from third-party technology providers to continuously improve fraud detection models
- Continuously monitor performance of fraud analytic models and adjust as fraud schemes shift
- Coordinate and assign individual fraud investigations and responses to automated fraud alerts
- Collaborate with data analysts and the Special Investigations team and coordinate with QA and special investigations leads
- Identify and resolve multiple potential fraud situations by compiling evidence from multiple investigative tools and creating reports
- Prioritize high impact initiatives and investigations, address emerging issues, and communicate blockers to project manager
- Regularly review suspicious account activity and alert project management on issues with vendors, tools, and processes
- Recommend improvements to enhance fraud controls and policies; assist development of anti-fraud program strategy
- Provide strategic guidance to Government Login.gov and Security and Fraud teams and support ad-hoc requests from leadership
Requirements
- US Citizenship required to obtain Public Trust
- Bachelor’s Degree
- 10+ years of Investigations Experience
- 2+ years of experience leading teams
- Experience conducting data analytics on new account creation attempts and investigative findings
- Experience developing and maintaining fraud models to detect identity fraud, account takeover, and synthetic identity fraud
- Experience with Identity and Entity Resolutions/Detection, Social Network Analysis, Unsupervised Monitoring
- Experience coordinating investigations with data teams, QA, and special investigations leads
- Experience compiling evidence from multiple investigative tools, maintaining extensive notes, and creating reports
- Program/project management experience and subject matter expertise in anti-fraud strategy
- Ability to mentor, guide, and review work of other Data Analysts on the team
