Director of Client Onboarding
Jorie AI
AV/EV Fleet Maintenance Manager
Amerit Fleet Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Focus first on safety, health, environmental compliance, and quality of work; ensure all HazReps and compliance audits are complete in the Market Area.
- Minimize spills and quality of work events.
- Manage a team of service technicians, including hiring, performance management, scheduling, and professional development; ensure all HR policies and procedures are followed.
- Develop and train technicians as well as continuously improve personal leadership and technical skills; foster a learning environment that promotes skill growth and professional development.
- Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
- Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
- Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
- Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
- Serve as an escalation point for disputes and customer service issues; conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
- Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders; collaborate with 3rd parties to ensure service excellence.
Requirements
- Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
- Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
- Strong desire to empower team members and guide them toward positive business outcomes.
- Excellent communication skills with the ability to influence, persuade, and drive action.
- A collaborative management style with a strong customer service orientation.
- Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
- Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
- Ability to interpret data, drive KPIs, and identify opportunities for improvement.
- Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.
- Manage a team of service technicians, including hiring, performance management, scheduling, and professional development (management experience required).
- Must be able to travel to other markets 50-75%.
- Initial onboarding will require traveling for training up to the first 4 weeks.
- Ideal candidates will reside in the Las Vegas, NV area; this is an on-site position.
- Shift: Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand.
