Amerisure Insurance

Claims Specialist

• Collaborate and communicate with agents, policyholders and internal stakeholders on claims of medium complexity/severity
• Investigate losses, identify coverage, evaluate liability and damages, review and analyze documents and legal pleadings
• Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines
• Establish and maintain proper reserves for each claim to accurately reflect the financial exposure
• Collaborate with internal partners to address contractual indemnifications and/or additional insured coverage issues
• Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing

Senior Auto & General Liability Claims Adjuster

Application Engineer

• The Senior IT Security Engineer designs, implements, and maintains security controls to protect the organization’s systems and data.
• This role leads security monitoring, vulnerability management, and incident response efforts, while embedding security throughout the SDLC and integrating testing capabilities into CI/CD pipelines.
• The engineer supports secure development practices and conducts application and API penetration testing.
• Working closely with development, QA, DevOps, and architecture teams, this role strengthens the security posture of mission‑critical SaaS and hybrid cloud applications.
• The Senior Engineer also advises leadership on security strategies, emerging technologies, and alignment with business goals, ensuring innovative, compliant, and effective security solutions.
• Configure, implement, and maintain security systems with a hands-on approach to ensure the integrity, availability and resilience of the organization’s IT infrastructure, applications and data.
• Serve as a subject matter expert for application, API, and integration security across the enterprise.
• Establish and embed secure development requirements, best practices, patterns, and guardrails (Left Shift) across platforms, technology stacks, and development teams to enhance the overall application and API security posture.
• Define, design, implement, and continuously improve application security processes, tools, and metrics.
• Integrate and optimize SAST, SCA, IAST, DAST, and secrets detection tools within CI/CD pipelines, and monitor, track, and report application and API security metrics to leadership.
• Conduct comprehensive application and API security reviews, vulnerability assessments, and penetration testing, actively configuring and fine-tuning security tools to identify and remediate gaps.
• Collaborate with cross-functional teams to enforce security best practices and ensure compliance with relevant standards and frameworks (e.g., NIST CSF, NY DFS, MI DIFS, OWASP, HIPAA/HTRUST), configuring security solutions to meet evolving business and regulatory requirements.
• Lead incident response and digital forensics investigations, providing technical expertise to analyze cyber events and implement effective remediation actions that minimize operational impact.
• Mentor and guide security team members, sharing knowledge and expertise in application and API security, threat analysis, vulnerability management, cloud security, and cryptography, while fostering a collaborative, learning-driven team culture.

Senior Application Security Engineer

• Assist adjusters with all phases of the claim lifecycle
• Handle incoming calls and mail for the claims department
• Obtain and verify information by gathering missing or incomplete details
• Assist with claim documentation by preparing and submitting required state filings
• Draft and distribute correspondence in accordance with company standards
• Maintain accurate claim records by entering data into the claims management system
• Coordinate external vendors such as appraisers, attorneys, and contractors
• Process payments and invoices as directed by adjusters

Claims Adjuster Associate – Auto

• Manage a portfolio of claims presenting moderate complexity and exposure to ensure Industry Leading Customer Experience through exceptional service, unmatched relationships and superior claims outcomes.
• Directly handle an assigned portfolio of litigated and non-litigated claims presenting moderate complexity and exposure across multiple jurisdictions.
• Build and maintain strong relationships with agents and policyholders through being inclusive, communicative, accessible, and maintaining relevant, insightful, and informative file documentation.
• Positively influence claims outcomes through developing, continuously adjusting, and executing on action plans designed to achieve desired resolutions.
• Conduct relevant, creative, and comprehensive investigation and evaluation on coverage, liability, and damages throughout the life of the claim by analyzing material facts, circumstances, and developments applying applicable law and legal principles.
• Pursue early resolution and recommend cases for trial when appropriate.
• Identify and evaluate risk transfer, familiar with additional insured and contractual indemnification requirements.
• Proactively establish and adjust loss reserves throughout the life of the claim based on newly identified material information to reflect probable ultimate exposure.
• Participate in mediations and settlement conferences.
• Negotiate settlements and attend trials.
• Engage with in/external resources as needed to achieve optimal claims outcomes.
• Adjudicate claims in accordance with Amerisure claims guidelines and quality standards.
• Report on and present large losses during file conferences and customer claim reviews.
• Maintain current knowledge of multijurisdictional legal and regulatory claims developments and trends.
• Serve as subject matter expert and collaborate with other team members to support positive outcomes.

Senior Commercial Auto/GL Claims Specialist

Underwriter

• Perform regular and ad hoc underwriting quality audits to evaluate adherence to underwriting guidelines, authority levels, documentation standards, and regulatory requirements
• Review underwriting files for accuracy, risk selection, pricing support, coverage analysis, referrals, and system usage
• Document audit findings clearly and consistently, including severity, risk impact, and root cause analysis
• Identify trends, systemic issues, and emerging risks across underwriting teams, products, or regions
• Partner with underwriting leadership, compliance, training, and operations to develop, prioritize, and track remediation plans
• Drive accountability for corrective actions by monitoring progress, timelines, and effectiveness of remediation efforts
• Recommend process improvements, guideline clarifications, training needs, or control enhancements based on audit results
• Support regulatory, internal, and external audit readiness by providing underwriting quality insights and documentation
• Prepare audit reports, dashboards, and presentations for leadership, highlighting key risks, trends, and action items
• Contribute to the ongoing enhancement of underwriting quality standards, audit methodologies, and scoring frameworks

Underwriting Quality Specialist – Commercial P&C

• Designing, developing, and coordinating high-impact training programs that support underwriting and operational excellence
• Partnering closely with subject matter experts and leadership to translate complex insurance concepts into clear, engaging learning experiences
• Coordinating and managing training programs for new hires, ongoing professional development, and role-based learning paths
• Translating technical insurance content into clear, learner-focused materials such as e-learning modules, instructor-led presentations, job aids, guides, and assessments
• Facilitating or co-facilitating live and virtual training sessions as needed
• Administering and maintaining the learning management system (LMS), including course assignments, tracking, reporting, and updates
• Evaluating training effectiveness using feedback, assessments, and performance metrics; recommending and implementing improvements
• Ensuring training materials remain current with changes in products, regulations, procedures, and systems
• Supporting onboarding initiatives to accelerate time-to-competency for new employees
• Maintaining organized documentation, version control, and training standards

Underwriting Learning Content Specialist, Commercial P&C

Marketing

• Market, evaluate and price products and services for program business within Amerisure target classes
• Serve as an agency contact and service coordinator for assigned agents or as a partner with other underwriters to service their accounts
• Assist in executing business plans for achieving established operational plan targets for written premium, loss ratio, product retention, pricing and coordination of service
• Order and screen miscellaneous reports in the rating and underwriting process such as Motor Vehicle Reports (MVRs), loss runs, credit scores, loss control inspections, etc
• Participate in agency visits and in servicing the agency relationship, facilitating communication between the agency and Amerisure service team to obtain information necessary for screenings, transactions, resolving policy and billing issues, etc
• Collaborate with service team to support and advance the program business strategy, ensuring adherence to the service model and promoting a strong customer service focus

Marketing Underwriter – Program Business, Commercial P&C

• Provide quality investigation and analysis to adjust claims of high complexity/severity, including litigated files, to proper resolution
• Promote the success of the organization through development of relationships with agencies, policyholders and employees
• Serve as a relationship contact for assigned agent(s) related to all claims
• Collaborate proactively with agents, policyholders and internal stakeholders on claims of high complexity/severity and provide strategic input on book of business
• Investigate losses, identify coverage, evaluate liability and damages, review and analyze documents and legal pleadings independently
• Collaborate with counsel to manage litigated claims and leverage past experience to analyze documents and legal pleadings
• Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines
• Establish and maintain proper reserves for each claim to accurately reflect the financial exposure
• Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs
• Address contractual indemnifications and/or additional insured coverage issues
• Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing
• Participate on cross functional teams to identify and resolve issues and design and implement solutions to prevent future occurrence as necessary

Commercial Auto & GL Claims Specialist

IT Support

• Leads senior technical claim professionals ensuring execution of service model, production standards and superior outcomes.
• Promotes the success of the organization through development and advancement of relationships with agencies, policyholders and employees.
• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Manage the handling of high severity, specialized, complex and unique liability claims.
• Ensure timely referral and communication to senior leadership of claims meeting certain criteria.
• Collaborate proactively with agents, policyholders and internal stakeholders on major case unit files.
• Continuously coach and develop direct reports to conduct thorough investigations, assess coverage and liability, and build strong internal and external relationships.
• Guide team in pursuing risk transfer, creating action plans, preparing large‑loss reporting, identifying early resolution opportunities, and maintaining accurate, timely loss reserves throughout the claim lifecycle reflecting probable ultimate exposure.
• Evaluate and monitor staffing levels to maintain appropriate service and claims handling standards.
• Ensure plans of action are proactively developed and executed to conclude claims pursuant to guidelines and delegated authority.
• Identify and implement loss cost and ALAE management programs designed to deliver quality claims outcomes.
• Ensure proper reserves are established and maintained to accurately reflect financial exposure.
• Utilize file audits, periodic file reviews, extensive litigation management and available resources to identify trends and developmental opportunities.
• Monitor and ensure that claims are adjudicated in accordance with Amerisure claims and litigation management guidelines and quality standards through claims quality assurance programs, including tracking compliance with internal control assessment requirements.
• Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlements, and litigation management.
• Ensure financial internal controls are adequately designed and monitored to minimize the risk of fraud and material misstatement in the financial statements.
• Create and implement efficient and effective claims and reinsurance processes and guidelines for complex and potentially high severity liability claims.
• Promote and employ create resolution strategies for complex files using appropriate resources.
• Analyze and interpret key performance indicators and other key metrics to identify claim trends and opportunities for improvement to meet department objectives and improve claim operations and/or results.

Liability Major Case Unit Manager

Manager

• Leads a team of technical Construction Defect claims professionals ensuring industry leading customer service experience through exceptional service, relationship building, talent training and development and superior claims outcomes.
• Responsible for unit’s achievement of claim department goals established to realize the company’s strategic objectives.
• Partner within department and cross-functional leadership to build agency/policyholder relationships and execute operational plans.
• Promotes the results and success of the organization through advancement of direct reports.
• Lead, direct, and develop staff in area of responsibility with an emphasis on talent management and succession planning in accordance with the company’s strategic direction.
• Collaborate with claims management to develop and implement service strategies that meet or exceed the service levels committed to agents and policyholders.
• Continuously coach and develop direct reports to conduct thorough investigations, assess coverage and liability, and build strong internal and external relationships.
• Guide team in pursuing risk transfer, creating action plans, preparing large‑loss reporting, identifying early resolution opportunities, and maintaining accurate, timely loss reserves throughout the claim lifecycle reflecting probable ultimate exposure.
• Analyze and interpret key performance indicators and other key metrics to identify claim trends and opportunities for improvement to meet department objectives.
• Identify and implement loss cost and ALAE management methods designed to deliver quality claims results.
• Monitor and ensure that claims are adjudicated in accordance with Amerisure claims best practices and litigation management guidelines and quality standards through claims quality assurance programs, including tracking compliance with internal control assessment requirements.
• Partner with field marketing underwriting and risk management leaders to realize strategic and operational objectives.
• Conduct quarterly audits of randomly selected, open, and closed files within assigned team.

Claims Construction Defect Manager

• Provide quality investigation and analysis to adjust claims of high complexity/severity
• Collaborate proactively with agents, policyholders and internal stakeholders on claims
• Investigate losses, identify coverage, evaluate liability and damages
• Collaborate with counsel to manage litigated claims
• Develop plan of action to conclude claims and settle claims pursuant to guidelines
• Establish and maintain proper reserves for each claim
• Address contractual indemnifications and/or additional insured coverage issues
• Participate on cross functional teams to identify and resolve issues

Commercial Auto/GL Claims Specialist

Consultant

• Responsible for quality reviews of claim files, aligning with the company’s regulatory and quality framework, promoting adherence to claims handling best practices
• Conduct regular file reviews and audits to assess compliance with internal guidelines, industry standards, and regulatory requirements
• Analyze and interpret key performance indicators and metrics to identify claims trends as well as opportunities for improvement
• Evaluate claim outcomes against best practices and collaborate with the Claims Management to offer constructive, objective feedback, including suggestions for enhancements, training, and corrective measures
• Partner with Claims leadership to support ongoing improvements and operational efficiency initiatives
• Maintain, and report on quality metrics, scorecards, and dashboards to track performance
• Confer reserve and settlement authority to claims staff within delegated authority
• Stay up to date on multi-jurisdictional legal developments and industry trends to ensure compliance and informed decision-making
• Provide reinsurance reports to ensure compliance with our reinsurance reporting guidelines