Continence Care Regional Manager
Coloplast
Mortgage Disposition Desk Manager
AmeriSave Mortgage Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $58,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the Dispositions Team (Vendor) comprised of 4-5 team members (coaching, performance reviews, corrective actions, etc.)
- Test/monitor/assist with escalated disposition reversals
- Delegate and process urgent disposition requests
- Input IT tickets and identify automation and process efficiencies for Sales, Operations, and Dispositions Team
- Assist the Customer Service and Complaint Teams with file reviews and corrections
- Pull and review the following reports daily/as needed: Unprocessed Decline/Cancel – review and process files Canceled as Duplicate – check for errors Declined as Incomplete – check for errors Applications Still Active – manage aged loans HMDA/MCR Report-check for errors ECOA Clock Monitoring – manage ECOA compliance including processing files to remain in compliance Decline Dashboard – assign work tasks
- Manage the Compliance/Dispositions Mailbox ( [email protected] )
- Ensure processes around dispositions are followed in accordance with policies, procedures, and training
- Provide monthly ECOA and Decline reports to management
- Provide weekly QC reviews of Dispositions Team performance
- Identify and provide training to staff, as needed
- Update internal document (policies and procedures) annually and as needed
- Assist with research, responses, and corrective actions for any audits and examinations related to canceled or declined files
- Provide support with Fair Lending reviews
- Research and respond to internal and external audit and exam findings related to ECOA/Reg B
- Complete monthly HMDA manual geocoding list
- Other duties as assigned
Requirements
- High school diploma: college preferred
- Minimum of 4+ years recent experience in the mortgage lending industry, 3+ years regulatory compliance experience preferred
- Familiarity with government agency guidelines specifically related to ECOA, FRCA, HMDA and Fair Lending
- Mortgage retail experience preferred
- Loan processing and/or underwriting experience preferred
- Working knowledge of Microsoft Office high emphasis on EXCEL and POWERPOINT
- Proven problem-solving skills
- Ability to manage time and demonstrated ability to manage multiple priorities
- Must have ability to thrive in a fast-paced work environment
- Must be able to communicate with internal and external customers in a clear, concise, and understandable manner both verbally and in writing
- Ability to work independently
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays per year
- Paid training
- Referral program
- Vision insurance
- Bonus
- Referral bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
regulatory complianceloan processingunderwritingECOA complianceHMDA complianceFair Lendingproblem-solvingtime managementprocess efficienciesfile reviews
Soft skills
coachingperformance reviewsdelegationtrainingcommunicationindependenceorganizational skillsadaptabilityattention to detailteam management
