AmeriSave Mortgage Corporation

Data Analyst

• Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability.
• Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency and service levels.
• Design and execute experiments on contact center scripting, agent routing, and engagement strategies to improve outcomes.
• Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics.
• Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights.
• Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals.

Quantitative Analytics Manager – Contact Center

Analyst

• Lock loans with investors and internal LOS; research and complete re-locks; revise lock and extension request in a timely and professional manner
• Manage the Lock Desk queue in a timely manner by providing support to Loan origination units as needed
• Enforce AmeriSave Rate Lock Policy while working closely with Loan Officers and Operations Staff
• Aid production support staff in challenging pricing situations such as High-Cost exceptions, HPML credits, etc.
• Offer solutions and work with the Lock Desk Manager and Information Technology Team to maintain accuracy of internal pricing engine to improve system processes and performance
• Process requests and lock cancellations with investors

Mortgage Lock Desk Analyst

Full-stack Engineer

• Work from anywhere in the U.S. with a focus on delivery and impactful outcomes.
• Design and maintain scalable microservices using TypeScript, Node.js, and Java.
• Implement data storage solutions using MS SQL and ensure data integrity.
• Build and deploy AI-powered applications using LLMs, GenAI agents, and RAG pipelines.
• Handle complex data types including PDFs, HTML, audio, and images using multimodal models.
• Implement best practices for prompt versioning, caching, observability, and cost tracking.
• Design user interfaces with HTML/CSS to create dynamic, interactive web pages.

Senior Full Stack Developer – AI, Operations

• Assume full ownership of the Omnichat platform: maintenance, troubleshooting, feature development, and integrations with existing systems.
• Develop and maintain server-side applications and plugins using Node.js and TypeScript.
• Build, optimize, and document RESTful APIs.
• Manage microservices architecture deployed on ARO (a Kubernetes variant).
• Integrate with telephony/SMS/MMS/RCS service APIs.
• Integrate with LLM APIs such as OpenAI, Gemini and Grok.
• Write efficient queries and procedures for Microsoft SQL Server (T-SQL) and MongoDB.
• Debug and resolve issues in complex, interconnected systems.
• Collaborate with technical and business stakeholders and vendors to gather, refine, and implement rapidly evolving requirements.
• Contribute to front-end components as needed using HTML, CSS, and JavaScript.

Quantitative Analytics Manager – Contact Center

Mortgage Lock Desk Analyst

Senior Full Stack Developer – AI, Operations

Senior Software Engineer – Omnichat Platform, RocketChat Focus