Quantitative Analyst – Contact Center

AmeriSave Mortgage Corporation

Quantitative Analyst focusing on data-driven optimization of call center operations at AmeriSave Mortgage Corp. Analyzing metrics, developing recommendations to maximize conversion and profitability.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quantitative analytics and data-driven performance measurement, with a strong focus on SQL-based analytics solutions and business metric evaluation. Proficient in developing actionable insights and visualizations to drive revenue and profitability improvements.

Highest-signal resume keywords

Advanced T-SQL QueriesData Visualization with PowerBIBusiness Metrics EvaluationQuantitative Analytics ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

T-SQLData TransformationStored ProceduresBusiness Metrics AnalysisPerformance Measurement

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical Thinking

Tools & Technologies

Microsoft SQL ServerPowerBITableau

Industry Keywords

Quantitative AnalyticsCall CenterContact CenterKPI EvaluationRevenue Improvement

Tech Stack

Tools & technologies

MS SQL ServerSQLTableau

About the role

Key responsibilities & impact

Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability.
Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle.
Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
SQL-Based Analytics Solutions: Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data.
Develop stored procedures and workflows that operationalize model outputs and support business monitoring.

Requirements

What you’ll need

5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server.
Expertise in PowerBI, Tableau, or similar data visualization tools.
Ability to independently translate complex business problems into quantitative solutions.
Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred

Benefits

Comp & perks

401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Supplemental pay types: · Referral bonuses