Ameris Bank

Customer Support

• Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction
• Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions
• Handle service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values
• Perform other projects and duties as assigned
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
• Research and answer customer inquiries and fulfills service requests
• Maintain knowledge of banking products, programs, services and promotions
• Work to understand the root causes of customer service issues
• Identify and implement resolutions for routine issues involving supervisors on more complex issues
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services to customers

Customer Service Specialist

Operations

• Conducts quality assurance reviews on booked loan transactions
• Reviews the loan documents to confirm loan data entered on the system is accurate and complies with bank policy to ensure all loans are properly booked
• Ensure timely escalation of any operational risk or customer impact to relevant manager and ensures corrections are made timely to reduce the risk of impact to the customer
• Reviews loans which have escrow for accuracy and ensures the setup on the operating system is accurate and that all escrows are set up as described on the escrow disclosure
• Reports deficiencies on a timely basis to management, enters the error for tracking purposes and confirms the corrections have been made
• Understands and ensures the bank coding for swap loans, participations and syndications is accurate
• Conduct root cause analysis by identifying weaknesses within a certain process or area and reports this information to management
• Provide updates at regular meetings with Loan Operations, Risk Controls, Compliance etc.
• Interacts with immediate supervisor and team members regarding loan documentation or procedures if there are questions or concerns
• Completes needed training for other Loan Operations staff members as assigned
• Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed
• Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities
• Adheres to all regulatory laws and adheres to compliance policies and regulations
• Completes assigned regulatory compliance training courses

Loan Operations Quality Control Specialist

Financial Planning and Analysis

• Performing Title Review(s)
• Completing Title Validation using websites and NVMTIS
• Filing, scanning/saving documents
• Preparing various applications/forms for filing at state agencies
• Communicate with customers telephonically, and via email
• Prepare and ship out title packages to customers/tag agency/DMV
• Prepare lien entry forms
• Accept ELTs through electronic lien system
• Maintain accurate notes in system related to transactions
• Reviewing perfected/transferred documents for accuracy and completeness
• Identify and perform corrections on items incorrectly titled
• Researching/distributing various correspondence received (tolls/tickets/registration)
• Updating title inventory
• Accessing multiple databases
• Ad hoc projects assigned per Management

Equipment Finance Title Vehicle Specialist

Business Development Rep

• Engages with the branch in business development and customer relations activities within the market area; calls on existing and prospective customers to explain the bank’s services and offers assistance with bank-related problems.
• Interviews loan applicants and collects and analyzes financial and related data to determine the general credit worthiness of the loan applicant and the merits of the specific loan requests. Reviews with Branch Manager or Regional Manager as designated on those loan requests exceeding assigned lending authority for approval/denial of requests.
• Approves or declines loans within specified limits and conducts loan closings.
• Assist the Branch Manager and/or Regional Manager in their role as the sales manager of the branch and/or region. Including but not limited to reviewing sales activities of the branch and/or region and conducting sales meetings.
• Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Represents the Bank in business development efforts and at networking and community functions.
• Responsible for making outbound calls and external appointments to grow deposit portfolio.
• Sells customers on benefits of banking with Ameris Bank and using additional services.
• Provides referrals to the lines of business partners of Ameris Bank including but not limited to: Commercial Lending, Mortgage, Credit Cards, Merchant Services and Investment Services.
• Demonstrates leadership skillset with ability to develop and maintain collaborative relationships.
• Responsible for meeting established monthly sales goals.
• Positively and proactively leads change management initiatives.
• Researches, analyzes, identifies viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and the short-term and long-term impact.
• Provides a high level of interactive service to others, building relationships, and addressing identified needs.
• Works to understand the root causes of customer service issues.
• Practices ethical sales behaviors in accordance with Ameris’ core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services.

Retail Business Development Officer

Marketing

• Assist in the Implementation of all Marketing Programs
• Assist in special events including but not limited to: customer receptions, group Builder and Realtor events, Trade shows/Business Expos
• Maintain inventory and organize and order all Ameris branded materials and items
• Prepare and create Mortgage Marketing materials to promote Ameris Bank and Mortgage Bankers. This includes flyers, promotional items, etc.
• Provide excellent customer service to internal employees and external client and vendors
• Ensure brand consistency across all marketing platforms
• Manage and order marketing supplies, as needed
• Attend all required meetings
• Special projects as assigned

Marketing Coordinator Assistant

• Assist in the Implementation of all Marketing Programs.
• Assist in special events including but not limited to: customer receptions, group Builder and Realtor events, Trade shows/Business Expos.
• Maintain inventory and organize and order all Ameris branded materials and items.
• Prepare and create Mortgage Marketing materials to promote Ameris Bank and Mortgage Bankers. This includes flyers, promotional items, etc.
• Provide excellent customer service to internal employees and external client and vendors.
• Ensure brand consistency across all marketing platforms.
• Manage and order marketing supplies, as needed.
• Attend all required meetings.
• Special projects as assigned.

• Handles all customer communications in a friendly, professional, and timely manner.
• Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
• Collects delinquent payments.
• Coordinates inter-departmental responsibilities to ensure a timely customer service response.
• Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
• Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

Customer Service Specialist

Loan Operations Quality Control Specialist

Equipment Finance Title Vehicle Specialist

Retail Business Development Officer

Marketing Coordinator Assistant

Marketing Coordinator Assistant

Equipment Finance Customer Service Representative