Ameris Bank

Customer Support

• Handles all customer communications in a friendly, professional, and timely manner.
• Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
• Collects delinquent payments.
• Coordinates inter-departmental responsibilities to ensure a timely customer service response.
• Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
• Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

Equipment Finance Customer Service Representative

Financial Planning and Analysis

• Responsible for the operational execution of the Equipment Finance Loan Operations Department
• Oversee the functions, responsibilities, workload, and training for the individuals within the department
• Advise and implement strategies with a focus on internal and external customer experience, operational efficiency, and continuous improvement
• Recruit, train, coach, lead, schedule, motivate and evaluate the work of a team
• Lead cross-functional initiatives to achieve company, division, and department goals
• Ensure that procedures and workflow are documented and adhered to
• Perform administrative tasks related to managing staff
• Distribute workload for the various teams to ensure efficiency
• Backup multiple areas within the department if necessary
• Complete ad hoc projects assigned by Management

Equipment Finance Loan Operations Manager

Engineer

• Designing, implementing, and maintaining endpoint solutions for Ameris Bank employees.
• Focus on device lifecycle management, endpoint security, and user experience optimization.
• Deploy, configure, and maintain Windows, macOS, and mobile endpoints using enterprise tools.
• Automate provisioning workflows and patch management.
• Implement and monitor endpoint security policies including encryption and antivirus.
• Collaborate with the End User Services team to deliver service during deployments.
• Provide Tier-3 support for complex endpoint issues.

Endpoint Engineer

Account Manager

• Individual producer focused on prospecting new opportunities
• Call Expectations of 100 per day for the first year
• Achieve Calling, Prospecting and Originations and or Gross Margin-based objectives
• Working with small and mid-size businesses to assist in securing financing
• Calling on campaigns through Salesforce and building a vendor or end user customer database
• Communicate with other managers and department leaders
• Establish and grow vendor and or end user customer relationships, secure repeat/renewal business
• Provide appropriate financing solutions that address customers’ individual needs
• Practice ethical sales behaviors in accordance with Ameris’ core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services
• Self learning is required

Equipment Finance Customer Service Representative

Equipment Finance Loan Operations Manager

Endpoint Engineer

Equipment Finance Account Manager