Veterinary Practice Manager, Urgent Care
American Veterinary Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee day-to-day operations of an UrgentVet after-hours urgent veterinary clinic to ensure efficient acute care delivery
- Lead and develop the hospital team, fostering culture, engagement, efficiency, and collaboration
- Serve as patient advocate and uphold a "Pet-First, Client-First" philosophy
- Act as community engagement and brand ambassador, building relationships with referring veterinarians and local businesses
- Foster a safe and inclusive workplace culture where diversity is celebrated and team members feel valued
- Drive financial stability, practice growth, and operational performance through business acumen and process improvement
- Report to the Regional Director of Operations, UrgentVet and coordinate with regional leadership
- Manage scheduling and staffing to meet clinic hours and service needs, including nights, weekends, and holidays
Requirements
- Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.
- Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
- Excellent communication skills, with emphasis on active listening and timely follow-up
- High level of self-awareness, with a willingness to receive feedback and continuously improve
- Skilled in de-escalation and conflict resolution techniques
- Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
- Innate leadership skills, including humility, vision, and the ability to take calculated risks
- Confidence in decision-making and ability to inspire and motivate others
- Proven track record of being trustworthy, reliable, and maintaining confidentiality
- Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
- Teachable mindset, with a strong desire and ability to learn new concepts and skills
- Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
- Team awareness, with a focus on fostering collaboration and inclusivity
- Ability to inspire and motivate team members to achieve goals and overcome challenges
- Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
- Proficiency in delegating tasks and leveraging team members' strengths
- Capacity for immediate course correction in response to changing circumstances
- Commitment to collaboration and fostering a positive team environment
- Professionalism in all interactions, both internal and external
- Specific knowledge of veterinary practice operations and industry standards
- Critical thinking skills, with the ability to analyze situations and make sound decisions
- Flexibility to adapt to changing circumstances and priorities
- Effective time management skills, with the ability to prioritize tasks and meet deadlines
- Proactive approach to identifying and addressing issues before they escalate
- Strong business acumen, with an understanding of financial management principles and practice growth strategies
- Willingness to work nights, weekends, and holidays; typically scheduled 40-45 hours/week (NO OVERNIGHTS); weekday hours 3-11pm, weekend hours 10am-8pm