American Veterinary Group

Recruitment

• Identify practice manager and support staff talent by sourcing resume databases, directories, practice websites, social media profiles, and testing extensive name generation techniques.
• Generate a pipeline of interested candidates via targeted email campaigns to both passive candidates and prior applicants.
• Conduct virtual screens with prospective candidates to understand technical skill level, position alignment, and scheduling availability.
• Contribute to the maintenance, accuracy, and growth of the candidate database/CRM (Lever).
• Provide market intelligence on market trends and research with Recruiting Team.
• Work with our Recruiting Team to continuously evolve our capabilities and identify opportunities to improve workflow efficiency, quality of work, and lead conversion rate.

Team Staffing Specialist

Medical Director

• Elevating Patient Care: Monitoring doctor interactions and medicine protocols to ensure the highest standards of care.
• Developing Our Teams: Mentoring and coaching staff, fostering a positive and collaborative work environment.
• Resolving Challenges: Assisting in the resolution of staff and/or client conflicts, promoting effective communication and problem-solving.
• Driving Operational Excellence: Collaborating with the leadership team (Regional Directors, Practice Managers, Veterinarians, etc.) to support staff and optimize business operations.
• Ensuring Compliance: Maintaining operational and medical execution consistent with company policies and procedures, including tracking package utilization, responding to client and staff concerns, monitoring discounts, and ensuring compliance.
• Growth & Performance: Taking ownership of preserving transaction rates and pet count, contributing to the overall success of the region.
• Mentorship & Support: Providing guidance and support to new graduate veterinarians, helping them thrive in their careers.

Regional Medical Director

Manager

• Coordinates and supervises new clinic preparations leading up to the soft opening and through the Grand Opening phase of operations.
• Mentors new Practice Managers, implements the 60-day DVM staffing schedule, and certifies the Practice Manager and paraprofessional team in American Veterinary Group’s (AVG’s) LevelUp Training Program.
• Partners with corporate Compliance and Purchasing to prepare the facility to pass veterinary inspection.
• Collaborates with Marketing to achieve community outreach goals.
• Works closely with stakeholders across multiple departments within AVG to successfully launch de novo UV locations.
• Prepares the Practice Manager and the paraprofessional team to transition to the supervision of UrgentVet Operations.

Expansion Manager

Human Resources

• Conduct and support prompt, thorough, and legally compliant investigations into concerns related to harassment, discrimination, retaliation, policy violations, and other employee relations matters.
• Interview relevant parties, review documentation, assess organizational risk, and prepare detailed investigation reports with objective findings and recommendations.
• Partner with operational leaders to provide guidance on performance management, corrective action, conflict resolution, and policy interpretation.
• Collaborate with the Human Resources leadership and Legal teams on complex, high-risk, or sensitive employee relations matters.
• Track and manage case data using HR systems and documentation tools to ensure accurate records, compliance, and timely resolution.
• Administer and coordinate employee leave programs, including FMLA, ADA, personal leaves, and other protected leave programs.
• Facilitate the interactive process for workplace accommodations and partner with leaders to identify and implement reasonable accommodations.
• Review medical documentation and coordinate communication with employees, managers, healthcare providers, and third-party administrators as appropriate.
• Serve as the primary HR liaison for workers’ compensation matters and coordinate with carriers, adjusters, and operational leaders regarding claims management and return-to-work planning.
• Support employees through return-to-work transitions, fitness-for-duty processes, and transitional duty assignments.
• Ensure compliance with all applicable federal, state, and local leave, accommodation, and workers’ compensation laws and regulations.
• Design, develop, and deliver training to field leaders and managers on topics such as conflict resolution, performance management, progressive discipline, and respectful workplace practices.
• Partner with the Learning & Development team to support the integration of HR training within larger leadership development initiatives.
• Identify trends from cases and feedback loops to proactively address knowledge gaps and support cultural improvement efforts.
• Serve as an HR advisor and coach to operational leaders in managing performance, feedback, and accountability.
• Monitor federal, state, and local labor law developments and provide guidance to field leaders to ensure compliance across jurisdictions.
• Assist in policy review, audits, and documentation related to ADA, FMLA, EEOC, workers’ compensation, wage-and-hour laws, and other employment regulations.
• Support responses to legal claims, unemployment matters, and external agency requests by compiling relevant case data and documentation.
• Identify trends and opportunities for process improvement to enhance policy adherence, reduce organizational risk, and promote workplace fairness and consistency.
• Participate in the development and implementation of HR compliance initiatives, tools, and standard operating procedures.

Human Resources Business Partner

Customer Success Manager

• Translate complex metrics into actionable insights for senior leadership and cross-functional teams to identify trends, risks, and growth opportunities.
• Build and maintain interactive dashboards (Power BI, Sigma, Looker Studio) to visualize KPIs and campaign trends, supporting real-time decision-making.
• Partner with marketing teams to measure multi-channel effectiveness, scope tracking requirements, and analyze conversion funnels and user journeys.
• Continuously enhance planning and reporting workflows through automation and modern analytics tools, including AI integration.
• Align database strategies with broader marketing efforts by partnering with Finance, IT, and third-party vendors to optimize data environments and SaaS tools.
• Lead audience modeling and predictive analytics initiatives while directing A/B and multivariate testing strategies to improve ROI.
• Track and interpret website analytics (GA4/Big Query), monitoring key indicators such as bounce rates, session duration, and exit rates to optimize user experience.
• Prepare high-level materials and presentations to communicate findings with clarity and precision to technical and non-technical audiences.

Manager, CRM & Marketing Analytics

Chief Marketing Officer

• Oversee the creative vision of projects and brand campaigns across various media such as video, digital, print, advertising, and more.
• Lead and inspire creative execution while utilizing designers, copywriters, photographers, and other specialists to produce innovative and cohesive visual and strategic content that aligns with brand goals.
• Participate in strategic execution of innovative media plans to ensure brand awareness growth and advertising effectiveness under the direction of VP of Marketing and in partnership with advertising agency of record.
• Collaborate with VP of Marketing and Digital Agency on brand strategy.
• Build and execute industry-leading brand expression to grow the UrgentVet brand.
• Ensure quality assurance on all design elements.
• Engage in graphic design creation, copywriting projects.
• Write press releases announcing new markets. Publish & promote.
• Partner with ad agency and VP of marketing on effective advertising placement and plans.
• Oversee creative production and delivery of brand materials.

Team Staffing Specialist

Regional Medical Director

Expansion Manager

Human Resources Business Partner

Manager, CRM & Marketing Analytics

Creative Marketing Director