American Society of Crime Laboratory Directors (ASCLD)

Product Marketing

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams
• Ensure consistent brand representation across all marketing assets, events and customer communications
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements

Product Marketing Manager

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams
• Ensure consistent brand representation across all marketing assets, events and customer communications
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements
• Own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches

DevOps Engineer

• Manage technical action items and ensure smooth, efficient deployment processes for customers
• Deploy custom data integration interfaces to various public safety software systems
• Collaborate with law enforcement agencies to plan, present, and implement technical data interfaces leveraging ETL fundamentals
• Build and maintain data pipelines against REST and SOAP APIs
• Extract, transform, and load (ETL) data elements and manipulate JSON, XML, SQL, and CSV formats
• Perform database discovery and navigate complex SQL schema structures
• Lead data quality control validation review sessions
• Integrate with both on-premises and cloud-based database systems
• Collaborate with project management teams to build sustainable deployment processes and infrastructure
• Interact with technical and non-technical stakeholders and support customers throughout the customer lifecycle
• Provide remote presentations and client-facing technical communication regularly

Deployment Engineer

• Lead and develop the Deployment Engineering and Customer Support teams to deliver exceptional customer experience from onboarding through long-term support.
• Oversee the planning, scheduling, and execution of integration deployments, ensuring projects meet technical requirements, timelines, and quality standards.
• Serve as an escalation point for complex deployments and high-impact customer issues, stepping in to carry out deployments when needed.
• Manage project schedules, remove blockers, coordinate with customers and internal stakeholders, and monitor quality standards for technical deliverables.
• Partner with customers and internal stakeholders to define scope, technical specifications, and success criteria for integrations.
• Guide the team in applying ETL fundamentals and best practices to deliver reliable, high-quality data interfaces for both cloud and on-premises integrations.
• Monitor performance metrics for both deployment success rates and customer support service levels, using them to drive continuous improvement.
• Ensure timely and effective resolution of escalated support cases, coordinating across teams when necessary.
• Facilitate quality control and validation reviews to confirm accuracy and completeness of deployed integrations.
• Foster clear, consistent communication between technical and non-technical stakeholders during deployments and support engagements.
• Implement and refine processes to streamline onboarding, reduce recurring incidents, and improve response times.
• Oversee documentation of integration designs, deployment procedures, knowledge base repository, and support solutions for internal and customer use.
• Mentor and coach team members, promoting professional growth and technical skill development.
• Collaborate with project management to align deployment roadmaps with strategic priorities.
• Analyze support trends and customer feedback to identify opportunities for product and process improvements.
• Advocate for the customer’s perspective in cross-functional discussions to enhance both deployment and post-deployment experiences.

Manager, Deployment Engineering

Account Executive

• As an Enterprise Account Executive in the Public Safety Technology space, you will drive sales of Versaterm's SaaS technology solutions to state-level entities and agencies across North America. Your primary focus will be managing large transactions, developing and executing strategic account plans, and driving revenue within your assigned territories. You'll manage a large, complex sales pipeline of opportunities with state, county, and city-level entities.
• In order to excel, you will develop and execute strategic account plans to meet or exceed revenue targets, often working deals that take 12-18+ months to close. Your current skillset includes the ability to conduct in-depth needs assessments and product presentations to showcase the value and benefits of Versaterm's technology solutions.
• You'll collaborate with internal teams, including product development, customer success, and marketing to negotiate and close deals while ensuring a seamless customer experience. You'll foster relationships with City, County, and State-Level executives by conducting on-site meetings, events, conferences, and tradeshows within your assigned territory.