Project Implementation Lead

American Society of Crime Laboratory Directors (ASCLD)

Project Implementation Lead overseeing delivery of complex Versaterm projects. Leading client relationships and providing expert guidance on public safety software configuration.

Posted 7/10/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
Perform other related duties as assigned to support team objectives and overall organizational priorities.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
Exceptional communication, executive stakeholder management, and relationship-building skills.
Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
Ability to travel to client sites as required by project needs.

Benefits

Comp & perks

Comprehensive benefits offering
Variable compensation such as incentive plans or discretionary performance bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Implementation LifecycleSystem ConfigurationWorkflow DesignProject ManagementMethodology Innovation

Soft Skills

CommunicationRelationship BuildingMentoringCoachingInfluencing

Certifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in Business