American Express Global Business Travel

Recruitment

• Own the end-to-end recruitment process for assigned roles
• Partner with business leaders and hiring managers to understand workforce needs and develop tailored hiring strategies
• Source, engage, and assess both active and passive candidates through diverse channels
• Conduct structured interviews, ensuring fair and consistent evaluation practices
• Act as a trusted advisor to business partners, providing market insights, salary benchmarking, and hiring recommendations
• Ensure a strong candidate experience by managing communication and feedback throughout the process
• Partner with TA leadership on projects such as employer branding, inclusive hiring, or process improvements
• Negotiate offers and close candidates
• Provide data-driven updates on hiring progress

Recruiter I

Consultant

• Builds domestic reservations for clients, including air, hotel, rail, and ground transportation
• May build single destination international itineraries
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Solves typical travel-related problems consistently
• Operates within detailed procedures under minimal direction
• Interacts with travelers or travel arrangers and provides 1st level support for customer service and technical issues
• Uses preferred vendors to improve profit and ensures adherence to clients’ travel policies
• Attends staff and training meetings for ongoing updates in the travel industry
• Maintains a favorable working relationship with all other company employees

Travel Consultant

Director

• Own and maintain the consolidated Commercial & Partnerships plan
• Lead the intake, evaluation, and prioritization funnel for commercial projects
• Establish and continuously enhance PMO governance standards, frameworks, and operating rhythms
• Monitor and manage the progress of key commercial initiatives
• Drive comprehensive status reporting
• Ensure cross-functional teams are aligned on project requirements
• Liaise closely with Product and Technology teams
• Coordinate dependencies and timelines
• Proactively identify risks, issues, and business impacts across the commercial portfolio
• Map and manage operational and strategic interdependencies
• Coordinate change management efforts for major commercial initiatives
• Support the adoption of new ways of working
• Utilize PM tools and analytics to monitor performance
• Build and manage dashboards and reporting mechanisms

Director, Commercial Strategy & Planning PMO

Product Designer

• Develop comprehensive service design strategies for complex global business travel ecosystems
• Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
• Create holistic design frameworks that address multi-stakeholder needs and pain points
• Facilitate collaborative design workshops and design thinking sessions
• Translate complex business requirements into intuitive, user-centered design solutions
• Develop and communicate design vision and roadmaps to senior leadership
• Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications

Recruiter I

Travel Consultant

Director, Commercial Strategy & Planning PMO

Senior Director, UX Design