Senior Director, UX Design
American Express Global Business Travel
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • United States
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Salary
💰 $130,200 - $241,800 per year
Job Level
About the role
- Develop comprehensive service design strategies for complex global business travel ecosystems
- Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
- Create holistic design frameworks that address multi-stakeholder needs and pain points
- Facilitate collaborative design workshops and design thinking sessions
- Translate complex business requirements into intuitive, user-centered design solutions
- Develop and communicate design vision and roadmaps to senior leadership
- Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications
Requirements
- Bachelor's degree in Design, Human-Computer Interaction, or related field
- 10+ years of professional design experience, with 5+ years in senior leadership roles
- Proven track record of managing complex, global design projects
- Experience in designing AI-enabled, mobile, and web solutions for B2B and B2C environments
- Strong portfolio demonstrating service design and strategic design capabilities
- Advanced skills in design research, user experience, and interaction design
- Advanced service design methodology expertise
- Exceptional cross-functional collaboration skills
- Strategic thinking and innovation leadership
- Ability to manage multiple stakeholders and complex project environments
- Strong visual and communication design skills
- Deep understanding of AI integration in design solutions
- Proven experience in creating seamless user experiences across mobile and web platforms
Benefits
- Flexible benefits tailored to each country starting the day you do
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on our learning platform
- Leadership courses
- Internal job openings available first to current employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designuser experience designinteraction designdesign researchdesign thinkingAI integrationmobile designweb designstrategic designdesign methodology
Soft Skills
cross-functional collaborationstrategic thinkinginnovation leadershipcommunication skillsstakeholder managementproject managementfacilitation skillsproblem-solvingcreativityleadership
Certifications
Bachelor's degree in DesignBachelor's degree in Human-Computer Interaction