Travel Consultant
American Express Global Business Travel
full-time
Posted on:
Location Type: Office
Location: Fussa • Japan
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Job Level
About the role
- Builds domestic reservations for clients, including air, hotel, rail, and ground transportation
- May build single destination international itineraries
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Solves typical travel-related problems consistently
- Operates within detailed procedures under minimal direction
- Interacts with travelers or travel arrangers and provides 1st level support for customer service and technical issues
- Uses preferred vendors to improve profit and ensures adherence to clients’ travel policies
- Attends staff and training meetings for ongoing updates in the travel industry
- Maintains a favorable working relationship with all other company employees
Requirements
- Minimum 1 year call center experience or equivalent travel consultant experience
- Industry knowledge and reservation skills to create domestic and single destination international reservations
- Sabre GDS experience preferred
- High school diploma or equivalent
- Excellent customer service skill required
- Ability to meet and maintain required performance standards
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with weekly deals from major travel providers
- Access to over 20,000 training courses and leadership courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reservation skillsinternational travel requirementsproblem-solvingcustomer service
Soft Skills
interpersonal skillscommunication skillsability to work under minimal directionrelationship management
Certifications
high school diploma